Mrs***,
I do once again apologize that the drain bolt was damagedAs I mentioned when you were in for the concern, I did mention that the only way to replace the drain bolt was to remove the drain bolt which would drain all the oil resulting in an oil
changeI did also mention that we would not charge for a drain bolt as wellThe bolt was not completely "striped" and could easily been taken outThe damage to the bolt would not hinder the vehicle from being able to have an oil change, the only thing is that in order to replace the damaged drain plug you would have to drain the oilI do once again apologize for the inconvenience, and am happy to help with this matterIf you have any questions, please feel free to call or email us and we will surely be happy to helpThank you
Mrs***,
I do once again apologize that the drain bolt was damagedAs I mentioned when you were in for the concern, I did mention that the only way to replace the drain bolt was to remove the drain bolt which would drain all the oil resulting in an oil
changeI did also mention that we would not charge for a drain bolt as wellThe bolt was not completely "striped" and could easily been taken outThe damage to the bolt would not hinder the vehicle from being able to have an oil change, the only thing is that in order to replace the damaged drain plug you would have to drain the oilI do once again apologize for the inconvenience, and am happy to help with this matterIf you have any questions, please feel free to call or email us and we will surely be happy to helpThank you