for the most part the process was simpleon the negative side it was not always clear as to which document was being requestedSecondly there were documents that I had already sent but was told that that I sent the wrongThat part is frustrating when you have not paid your current mortgage while waiting for approval of this loannext the internet electronic signature is not always the sameOne time it is the last four of your SS#Then it will be the whole number other timesThe link locks you out after wrong tries, frustratingHaving a local person to deal with would be my preference in hind sight but all of the employees were cordial as far as I could tell through an emailThe only human contact was the first conversation with Kevin, who is very personableoverall it was convenient and simple
Alan was very professional and hands on. Any issues or questions we had he would take care of and answer right away. He went above and beyond to ensure the whole process went smoothly for everyone involved. He was very insightful and knowledgeable about every aspect in the process. Amazing job! Nothing but a pleasure.
Amber made my loan experience a success! She is a valuable asset to your personnel teams! She is quite knowledgeable in the loan process procedure! I rate her a solid Q+ in her work. She is very qualified with additional factors!
I had an excellent experience with Alan [redacted]. He kept me informed during the entire process, he kept all of his promises and we closed in a timely manner.
What a great experience! The help and guidance provide by Nikolas was nothing short of outstanding. Very prompt to respond, attentive to my questions and always able to provide positive feedback...
Todd is the man. His expertise about the IRRL program is second to none and every refinance he was able to get me the best rate possible at no cost to me. I cannot express how grateful I am for his help over the past 8 months
Sean was very helpful, answering any and all questions with patience and knowledge. We are both computer challenged yet Sean repeatedly walked us through the scary process of signing and completing the loan process on line. We even called him while he was on vacation and he was still very patient and courteous to us. We would definitely choose Sean as our lending officer again.
Alan, was friendly and positive and gave us the facts. We were afraid that Strive lending was a scam because the rates were so amazing, but we refinanced and it was a great experience!
don Pope and amber, his co-worker were great in my loan process, I would not have prevailed if it weren't for their efforts! Both Don and Amber are a winning team! I enjoyed working with them both!
Ryan ***, treated me very well and handles my loan very professionallyI would recommend Ryan to other Veteran friends of mine
for the most part the process was simpleon the negative side it was not always clear as to which document was being requestedSecondly there were documents that I had already sent but was told that that I sent the wrongThat part is frustrating when you have not paid your current mortgage while waiting for approval of this loannext the internet electronic signature is not always the sameOne time it is the last four of your SS#Then it will be the whole number other timesThe link locks you out after wrong tries, frustratingHaving a local person to deal with would be my preference in hind sight but all of the employees were cordial as far as I could tell through an emailThe only human contact was the first conversation with Kevin, who is very personableoverall it was convenient and simple
Have not yet closed but so far feel certain it is on a close horizon thanks to Sean *** and his excellent team
Excellent service! Answered all questions
Excellent serviceKept me informed consistently
He was very informative and guided us every step of the way through our process
Alan was very professional and hands on. Any issues or questions we had he would take care of and answer right away. He went above and beyond to ensure the whole process went smoothly for everyone involved. He was very insightful and knowledgeable about every aspect in the process. Amazing job! Nothing but a pleasure.
Amber made my loan experience a success! She is a valuable asset to your personnel teams! She is quite knowledgeable in the loan process procedure! I rate her a solid Q+ in her work. She is very qualified with additional factors!
great job answered every question I had
The numbers quoted were consistent with the numbers at closing. Excellent customer service.
I thoroughly enjoy working with Kevin [redacted] He was very informality...He was awesome and he knows his stuff.
I had an excellent experience with Alan [redacted]. He kept me informed during the entire process, he kept all of his promises and we closed in a timely manner.
I was very please with my help
What a great experience! The help and guidance provide by Nikolas was nothing short of outstanding. Very prompt to respond, attentive to my questions and always able to provide positive feedback...
My experience was good
Todd is the man. His expertise about the IRRL program is second to none and every refinance he was able to get me the best rate possible at no cost to me. I cannot express how grateful I am for his help over the past 8 months
Sean was very helpful, answering any and all questions with patience and knowledge. We are both computer challenged yet Sean repeatedly walked us through the scary process of signing and completing the loan process on line. We even called him while he was on vacation and he was still very patient and courteous to us. We would definitely choose Sean as our lending officer again.
Alan, was friendly and positive and gave us the facts. We were afraid that Strive lending was a scam because the rates were so amazing, but we refinanced and it was a great experience!
don Pope and amber, his co-worker were great in my loan process, I would not have prevailed if it weren't for their efforts! Both Don and Amber are a winning team! I enjoyed working with them both!
Very good