Initial Business Response /* (1000, 6, 2015/07/27) */
On behalf of Centsible Limited we acknowledge receiving your mailing on ***In response to the consumers complaint, we indicate that an apology was offered if the customer was offended by any issue discussed during the brief exchange
on ***On *** a further apology was offered via email in response to the issue that was discussed on ***
In response, we stand by the vehicle inspection by our licensed in house technician and the dealer technician who both concluded that the vehicles front brakes had been overheated and roasted beyond repair and needed replacementI have spoken with the dealer from whom the vehicle was delivered and he reports that the vehicle would have undergone a rigorous pre-delivery inspection with a road test and further inquiry indicates that there have been no recalls or reports of a similar condition with the vehicle in question (***The individual who has lodged the complaint was the first rental of the vehicle following delivery from the dealerWe stand by our response to the individual that future rentals be placed with another agencyWe are in the business of providing
quality vehicles for rental and unfortunately have no control over what happens or the circumstances under which our vehicles are driven during a rentalThe brief conversation became a major issue very quickly with the customer and we wish to avoid causing future stress to this individualAgain we offer a sincere apology if the individual was offended by any comment made during the brief discussion
Final Business Response /* (4000, 14, 2015/08/13) */
Centsible Limited acknowledges receiving your correspondence by mail on ***
Our response is that we have offered an apology on three separate occasions and will not be responding further to this individual ***
Initial Business Response /* (1000, 6, 2015/07/27) */
On behalf of Centsible Limited we acknowledge receiving your mailing on ***In response to the consumers complaint, we indicate that an apology was offered if the customer was offended by any issue discussed during the brief exchange
on ***On *** a further apology was offered via email in response to the issue that was discussed on ***
In response, we stand by the vehicle inspection by our licensed in house technician and the dealer technician who both concluded that the vehicles front brakes had been overheated and roasted beyond repair and needed replacementI have spoken with the dealer from whom the vehicle was delivered and he reports that the vehicle would have undergone a rigorous pre-delivery inspection with a road test and further inquiry indicates that there have been no recalls or reports of a similar condition with the vehicle in question (***The individual who has lodged the complaint was the first rental of the vehicle following delivery from the dealerWe stand by our response to the individual that future rentals be placed with another agencyWe are in the business of providing
quality vehicles for rental and unfortunately have no control over what happens or the circumstances under which our vehicles are driven during a rentalThe brief conversation became a major issue very quickly with the customer and we wish to avoid causing future stress to this individualAgain we offer a sincere apology if the individual was offended by any comment made during the brief discussion
Final Business Response /* (4000, 14, 2015/08/13) */
Centsible Limited acknowledges receiving your correspondence by mail on ***
Our response is that we have offered an apology on three separate occasions and will not be responding further to this individual ***