Streetside Classics

A couple of months ago I purchased a 66 tbird convertible from them at a price that was "to me' considerably higher than many similarly priced tbird convertibles. When I informed the salesman that I intended to drive the car back from their showroom near Charlotte NC to Maryland, the salesman informed me that this vehicle that I paid a substantial amount of money for, was not designed to be driven on the highway and discouraged me from doing so. Exactly how did he know that it was not designed to be driven on a highway in the first place, especially considering how much i'd paid for the car? Anyway, I got about twenty miles out and the car started shaking as if it was about to come apart. Luckily I managed to coax it to a gas station and noticed that one tire had a bubble in it about the size of a grapefruit. I got the car towed to a garage and found out that, in addition to the damaged tire, the idler arm was worn to the point that it contributed to the violent shaking. Also, photos of the vehicle showed the car with the fiberglass sports bonnet in place which concealed the missing driver's side back arm rest missing. there are many other issues, too numerous to elaborate at this time. From what I understand, Maryland is has recently changed its laws that will now require all antique cars to pass a mechanical inspection. If that's true, the I was lucky to have registered my vehicle when I did because it would've never passed inspection otherwise. All I can say to prospective buyers is" BUYER BEWARE! I tried to leave feedback on ebay but, apparently, because of the consignment issue, I couldn't! Pretty clever of them, i'd say!

I bought a 39 Ford Streetrod in March. When it was delivered I tried to drive it and found the steering was sooo bad the car wandered all over the road. Also, when I started the car and put it gear it would die. Had to let it idle almost 10min before I could shift it without it dying. I took the car to my mechanic to examine its condition.. He found the suspension had to be fixed so we put in a mustang 2 power rack front suspension.. Then he checked the engine and found one of the spark plugs was broken. He did a diagnostic on the engine and determined it needed a major rebuild. I decided to buy a crate engine instead of trying to rebuild a bad engine. I have had the car three months and haven't been able to drive it and probably won't be for several more months until we get a replacement engine. I have spent a ton of money so far. Streetrod should have been aware of these mechanical issues and informed me instead of selling the car as a good driver. It's sad because I would have liked to buy futures cars from them but no way now. They misrepresent the car condition so buyer be ware.

The customer first inquired on this truck after seeing it posted online. In the initial conversation with the salesman, he was told the truck was not physically located in our showroom, but was back in our consignor’s possession and a call would be made to verify its availability. Once it was... established that the truck was available, the salesman answered all the customer’s questions as best as possible since the truck wasn’t physically here. An appointment was made for the customer to come see the truck and for the consignor to bring it back for viewing. The truck arrived the day before the customer flew in. We display the same picture angles for every vehicle we advertise, regardless of defects, so no attempt to hide anything was made. For verification of this, simply look at our website. Furthermore, many of the issues the customer mentions were clearly visible in our online ad. For instance, the tailgate alignment issue is clearly visible in our pictures and video, and the paint chips inside the bed where the tailgate latches at the corner are also visible. Our listing and interior pictures clearly show no seatbelts present, and seatbelts were also not listed as an option under vehicle specs. Other issues the customer mentions would not have been evident to the salesman since the truck wasn’t here for him to inspect up close prior to the customer’s arrival. But, things like the door popper, gear shift indicator and high idle situation would only require minor adjustments to address and rectify. And, even though we have been unable to locate any paint cracks as the customer mentions, our salesman could not have revealed something he was not aware of beforehand, without seeing the truck in person. We feel every effort was made to disclose any issues prior to the customer’s arrival. We are sorry he feels this way, but airfare for looking at an automobile is part of the buying process. We feel the customer is being unreasonable to even make this request, and we don’t feel the customer should be reimbursed, as he clearly was not intentionally misled by the salesperson or Streetside Classics. We wish this customer the best of luck in finding a vehicle that is up to his personal standards.

We are sorry the customer feels this way, but our decision is final and we will not pay for an airline ticketWe feel we did everything possible to relay the condition of the vehicle to the customer prior to his arrivalWe hope the customer will still come back and look at another vehicle someday as we would be happy to still do business with him down the road

The customer first inquired on this truck after seeing it posted online. In the initial conversation with the salesman, he was told the truck was not physically located in our showroom, but was back in our consignor’s possession and a call would be made to verify its availability. Once it was...

established that the truck was available, the salesman answered all the customer’s questions as best as possible since the truck wasn’t physically here. An appointment was made for the customer to come see the truck and for the consignor to bring it back for viewing. The truck arrived the day before the customer flew in.  We display the same picture angles for every vehicle we advertise, regardless of defects, so no attempt to hide anything was made.  For verification of this, simply look at our website.  Furthermore, many of the issues the customer mentions were clearly visible in our online ad.  For instance, the tailgate alignment issue is clearly visible in our pictures and video, and the paint chips inside the bed where the tailgate latches at the corner are also visible. Our listing and interior pictures clearly show no seatbelts present, and seatbelts were also not listed as an option under vehicle specs. Other issues the customer mentions would not have been evident to the salesman since the truck wasn’t here for him to inspect up close prior to the customer’s arrival. But, things like the door popper, gear shift indicator and high idle situation would only require minor adjustments to address and rectify. And, even though we have been unable to locate any paint cracks as the customer mentions, our salesman could not have revealed something he was not aware of beforehand, without seeing the truck in person. We feel every effort was made to disclose any issues prior to the customer’s arrival. We are sorry he feels this way, but airfare for looking at an automobile is part of the buying process.  We feel the customer is being unreasonable to even make this request, and we don’t feel the customer should be reimbursed, as he clearly was not intentionally misled by the salesperson or Streetside Classics.  We wish this customer the best of luck in finding a vehicle that is up to his personal standards.

Complaint: [redacted]
I am rejecting this response because:This company knew of deficient items listed and did not list them online. If the company was open and honest I would not have flown down. It is documented that items such as the door, sterring column gear identification, ideal issues were known to the dealer - they were not hidden to them, only to customers. Asking for the flight to be paid back is a minimal cost that should be paid. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response is negligent and misleading in many ways. 1. Though the truck was not located in the showroom at all time, it has made multiple trips to the showroom. The claim that the salesman would not know things like the door not working or the gear column not working or the high idle of the car weren't known is just false. As a company they took pictures and videos of the truck driving as they mention. They knew of the issues, they had to as they worked intimately with the car.2. Additionally the pictures do not show the gap or the metal on metal damage. This kind of detail could only be really seen after being close up to the truck, the pictures were taken at least 10 feet back. Buying a car shouldn't have to have an individual be a police officer investigating a crime scene photo, the sales company should be honest and up front of what they see and communicate that to the customers. 3. When speaking to the salesman upon my inspection arrival he immediately told me the back tailgate was damaged and quote said "it is what it is". So he knew of the damage and did not make any attempt to tell me prior to coming to the shop. In fact he text me the day prior to the inspection and asked if I wanted the tires shined up - so the truck was there in advance enough time to inspect and communicate to me - it just wasn't done. Bottom line, this company knew what they were selling - they just didn't want to be upfront about it and hoped I would accept the drastic changes because I traveled a good distance and planned to drive the car home. 
Regards,
[redacted]