Strathmore Who's Who Worldwide

I had gotten a call rather quickly after having filled out my information, was pleased as I had not expected much to come of my inquiry.

I was asked a series of questions and was curious to see what exactly would come to follow.

I will say, I was not the most pleasant on my end as I often assume I am speaking with a solicitor. I had been extremely rude and hung up.

She was nice enough to call back making the assumption we had got disconnected to leave me a message.

Turns out I’m the a[censored]. I requested this call. So things go both ways, you can say.

What was being offered to me was exactly what I needed, and I knew it. However, I did what most people do. Second guess, and stand in my own way.

The woman I spoke with was such a pleasure, went out of her way to accommodate me.

I decided to take the plunge, I could not be more satisfied with the results. The key is to:
Use your brain- if you don’t need the service, don’t purchase.

The percentage of reviews I’m seeing, tend to be people who expect something for nothing.

Point of the story..in order for something to work for you, you have to work for it also. When your complaint has “I had forgotten all about it” “It did nothing for me” WHO’S really in the wrong here?

I recently had a not so pleasant experience with Strathmore Directories, Who’s Who. My mother initially forwarded me an email invitation from them and I followed the link to fill out my information. A few days later, I received a call from a representative on my office phone asking to conduct an interview. I stepped outside of the office to answer a few questions and I was immediately told I was accepted. The rep went on to tell me they would send me login information where I could go on and edit my biography or something, but I never recieved an email confirmation from them. I was told in order to get the wall plaque, I would have to pay $300+ for a 5 year membership. After I gave my card number, the rep told me my total would be approximately $448.95 shipping included. I agreed, but after something told me something wasn’t quite right. I searched the company on google and found several complaints from people who had a similar experience to mine and I decided to dispute the charge through my credit card company. Keep in mind, I still had not received a confirmation email or anything. A few days after I disputed the charge, I recieved a letter from Strathmore, but I refused to open it and returned the letter to sender. The charge is still being investigated by my credit card company and they have since issued me a new card. I hope Strathmore doesn’t come up with some BS documents to provide to my credit card company because I did not legally sign any documents and by law you have a 3-day right to cancel. I do not want to be affiliated with this company any further.

Review: This business is a complete sham. I was convinced to purchase a membership early in 2014, which I did to further the online presence of my business, which has been in business here in Iowa for 20 years. Upon that initial purchase, I was supposed to get 1) membership certificate to display with other credentials in the office 2)a full published online biography, detailing the life, and service of my business as it has grown, and 3) and edited proof of this to verify the correctness and integrity of such printing. I did recieve a minimal 2 paragraph biography, however, have not been able to submit any updates, and or edits to this, nor have a even recieved ANY program information, let alone a certificate showing membership. None of this bothered me o much, as I am now an online presense, until May 2014, at which time I was called, at my home, late in the evening while making supper for my children, and "offered" an additional "package", however never really explained what that package was. I then let the sales rep know, that I wanted program details emailed to me within the next two days, and at that time, after having a chance to review this new service, they could charge my card on file UPON MY APPROVAL after the reciept of the email. Well, my credit card was charged immediatly, and I never recieved a further email explaining what it was I was to be getting. I called the company within 2 business days later, stating that I did not want my account charged, however, after nearly 4 months of back and forth arguing, recorded phone call after recorded phone call which they continued to EDIT to PROVE false things to my bank, I finally recieved my $715.85 back for that second transaction. What I am looking for now, is the complete promised package I initially bought from them in January/February, along with a correct biography for my current online presence with their company.Desired Settlement: I want my initial package purchased to be honored. I want the member benefits I purchased, complete with a correct online biography, and credentials for display in my office.

Business

Response:

We would like to address the letter that was written by [redacted]

B[redacted] regarding the transaction for $715.85 for a press release to be

released nationally all about [redacted].

First, we would like it noted that when [redacted] attempted to originally

dispute this charge, we wrote a letter in response to the dispute she put in

and the bank representative, [redacted], called us, since we provided so much

information to them. We played the

recorded conversation back to her, and the bank representative completely sided

with us, since she heard [redacted] clearly authorizing the charge. She even said, “Oh yes – that’s ABSOLUTELY

Lisa – I’ve spoken to her numerous times...”

After this occurrence, and after we won the dispute, [redacted] still called

claiming false accusations to our manager, complaining and making such a

nuisance of herself that we decided that we didn’t want to have to deal with

her and refunded her $715.85 – even though we WON the dispute, and rightfully

so!

Second. Let’s address

the fraudulent and slanderous content of the letter written by [redacted]. When you start a letter with “This business

is a complete sham” you had better have your facts straight! We are neither a sham, nor a scam. We are a legitimate business providing goods

and services as authorized by our members.

We produce a hardcover book annually with our member’s biographies in

addition to portraying them on our website for networking and marketing

purposes amongst other products and services that are available.

Upon her initial purchase, [redacted] bought a 3 year membership

which came with a WALL PLAQUE of achievement, which was delivered to her on

October [redacted], 2013. Tracking

#[redacted], United States Postal Service, via [redacted]. Her invoice clearly states that she is

receiving a wall plaque of achievement with her three year program as

well. There is no mention of a

certificate, nor was she supposed to receive one. As a matter of fact, the wall plaque costs our

company much more than a certificate. Thus,

when [redacted] claims that she was supposed to get a membership certificate, she is wrong. Her biography was put up online on our

database within 2 days of her taking the program, as is our modus operandi with all members. This

can be viewed on our website by any other member, of course. [redacted] fully admits that she “…did receive a

minimal 2 paragraph biography” and for some reason, she was unable to email,

fax, or hard mail her edits in to us, as every other member is quite capable of

doing. It states quite clearly in our

welcome letter WHICH SHE ADMITS TO RECEIVING:

Congratulations! We welcome you as a new member to Strathmore's WHO'S WHO Worldwide. Please review your listing below, which is

consistent with our style and standards.

This is the way it will appear in the upcoming registry. Should

you have any brief additions or corrections, please type or print them clearly

on this letter and return via mail, fax or e-mail as soon as possible. If a

custom wall plaque has been ordered, it has been engraved and will be arriving

very shortly under separate cover.

So as you can see, there is really no

reason why [redacted] couldn’t figure out how to send her edits in. However, considering her general ineptitude

and inability to understand anything said to her, perhaps she cannot understand

what is clearly written either. The fax

number, email and address are on the same page.

Lisa goes on to say that she received a

call while she was “at my home, late in the evening while making supper for my

children…” When we pulled up the phone

call in our records, it shows that she was called at 3:24 p.m. This is hardly the evening. Why this is relevant in a Revdex.com complaint is

beyond us, since it is really inappropriate to talk about feeding your children

in a business letter.

Lisa further states that upon speaking

with our representative that she asked for the “program details emailed to me

within the next two days… after which they could charge my card on file upon

{her} approval.” This too is a lie. We do all of our billing up front. Our representative quite clearly states twice

that the billing will be done that day and [redacted] authorized it and said yes.

For [redacted] to claim that we are editing

our recorded phone calls is frankly paranoid as well as delusional. First of all, once a conversation is

recorded, it is done so digitally and the information is stored in a database

server through a hosted site, one which, of course, we have no control of, nor

any means of editing the content therein.

We would be very happy to offer to have any expert come in to verify

this.

In our defense, we did not have

to credit the funds back. The bank sided

with us because they heard the recording of [redacted] authorizing us to charge her

card. We in turn, gave her back the

$715.85 to show good faith because it seemed to be a budgetary concern. For her to even send this Revdex.com complaint is

completely disgusting. We have an email

that she sent to us indicating that she was satisfied. This is clearly someone trying to slander our

company.

Finally, for someone who claims that we

are a scam, who has no comprehension whatsoever of how she can edit her biography,

which is very clearly stated, for this person to basically demand that we

provide more services is frankly ridiculous.

We will honor her 3 year membership program and perform any edits that

she may provide us, but for this to become a reason for a Revdex.com complaint is

ridiculous, fraudulent on her part and particularly a waste of your and our

time. We provided her ‘complete promised

package’ which she originally bought.

She admits to receiving the welcome package. We provided the tracking information for her

wall plaque. Her biography is

online. She has a username and password

for access to the networking database.

Her “online presence” is granted.

Why is this person complaining and

lying about everything, and then looking for MORE services from us? This absolutely makes no sense and simply

proves that [redacted] is complaining for no reason, only to be

mean-spirited and trash our company for no reason. We feel very, very strongly that this entire

matter should be dropped, and should be considered done and over with, since we

won the dispute put in and then gave [redacted] her money back, against our better

wishes, to basically end having to deal with a rather unstable individual who

threatened us and is a liar.

She also provided us an email saying

that the Revdex.com provided her with information that we are a scam. All our emails back and forth will be

provided for your records.

Unfortunately, there are multiple “Who’s Who” organizations and we

cannot be held responsible for any company except for Strathmore’s Whos’ Who

WORLDWIDE.

We feel quite strongly that her calling

us a sham is a defamation of character and slanderous in nature. We do not wish to go back and forth through

the Revdex.com, and waste anyone else’s time.

Please consider the matter over.

For any further questions, please feel free to contact [redacted] at

###-###-#### x: [redacted].

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I feel this company is truly taking advantage of innocent people as mine is not the only complaint of this nature listed here on your site. I have sent them the requested information in regards to the complaints that reflect very much the same matters as my own. BUYER BEWARE!!

Sincerely,

I have been a member of Strathmore's for a few years now and haven't really used the program. I recently moved to a new city and while shuffling through papers, found my welcome package. I logged in and found a good Primary Care physician/doctor in my new city who is in my network, as well as a few businesses that I may want to try out.
I also found a private caterer for our housewarming, which was really great!
I emailed the editorial department my new information and it was all updated on the website within 3 days.
I will definitely continue to use my membership. I don't know why I didn't use it sooner, but the staff was very helpful.

Review: When I received my credit card statement there was an unauthorized charge in it for $539.80. I called and left messages and did not receive any return calls. I finally tried to file a complaint with the NY Revdex.com on April [redacted] 2014, and could not get the form to submit to you. I wrote an email to you mentioning my difficulty in filing the complaint and copied Strathmore Directories. I received a very unpleasant call from someone at the company, saying she was their spokesperson. I explained to her that I had not authorized a charge on my credit card to her company. She said that she had a recording (of which I had been informed of) of the call on which I had authorized the charge and proceeded to play it for me. I have no recollection of the call. I explained to her that on the day of the recording, I was in the hospital under heavy sedation. The recording sounded like someone’s much sedated voice. It may have been mine. In any case, the person in the recording said that they were in the hospital. With that revelation, I believe an ethical business person would have said that they would call back some other time. And, presented with that explanation, I believe that a spokesperson with an ethical company would have refunded the charge. However, their spokesperson continued to convince me that I was wrong and I better not file a complaint with the Revdex.com under legal consequences. She went on to say that she had also recorded the call she had just made to me. She closed the call with a threat that I would be contacted by their attorneys. With regards to her telling me that she had recorded me, I know that she didn’t ask my permission to record her call to me. In the State of Florida, it is illegal to record someone’s phone call without their permission. I also plan on filing a complaint with Attorney General for The State of Florida. As well, I am questioning the legality of a company keeping someone’s credit card for over year and charging to it.Desired Settlement: The refund of the charge to my credit card.

Business

Response:

[redacted]

In response to the

complaint from [redacted], we would like to address the false accusations he

made and explain what actually happened:

As we mention to every single person we speak to on the phone, everyone is told that

the call may be recorded for compliance purposes. We do this, as most companies do, to protect

our company as well as the client. We’ve

never had a complaint regarding this issue.

[redacted] spoke with one of our representatives and clearly authorized a charge of

$539.80. When we originally received an email from him stating that he didn’t agree to the charge and that he had tried

calling us several times, he stated in this email that he was unable to contact

us or you, the Revdex.com via the phone, which makes no sense, as we have our phones

manned from 7:30 a.m. until 6:30 p.m. When our representative originally called him,

he mentioned that he was in the hospital and she asked him if she should call

back at a later date! (This is recorded

and we are more than happy to send the recording to you for your own

review). [redacted] essentially responded,

‘Now is a perfect time, go ahead.’ He

was clearly coherent and able to answer every question regarding his expanded

biographical profile, in which we needed more detailed information from

him.

We clearly stated how much would be charged and billed to his credit card, which he

clearly agreed to. After finally reaching [redacted], I played the recorded conversation of his agreement back

to him, which he did not like because he could hear himself clearly agree to

the charge. There was no slurred voice, etc.

We do not charge member’s credit cards without their explicit agreement and that’s why we

record conversations as well! We have

done nothing wrong. We have [redacted]’s

expanded biographical profile up and running on our website and all products

and services have been rendered as promised.

When we did finally speak with him, we agreed to meet him halfway and refund him half his

money and he would not accept our good faith effort. He threatened to call the Attorney General,

because we do what ALL businesses do, which is record conversations for compliance

sake. We have done nothing wrong. [redacted], however, is wrong in claiming our

company has done something wrong when we have the entire conversation with him

recorded and would very happily play it for your mediator.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello Revdex.com....

Interesting response from Strathmore. I would be surprised that if the person that wrote their response actually listened to the recording of my conversation. In the part that was played back to me, my speech was definitely slurred. I really don't understand what they are calling an explicit agreement. From my perspective, they kept a copy of my credit card information that was unauthorized, and then charged me again without my approval. When, during my call from them, she told me to go visit my site that they had spent a lot of money on, my name was spelled wrong and it didn't include much of my basic information.

Regarding their standard practice of recording phone calls like ALL businesses do, Strathmore needs to understand that the practice of recording calls of Florida Residents without their knowledge is against Florida Law. I was hoping to be able to work something out without involving the State Attorney's Office, but short of being able to do that, I will do so.

I stand by my original request to Strathmore, and that is the refund of the unauthorized charges they made to my credit card. I will look forward to hearing from you.

Many Thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They said that they were going to refund the money, but I have not seen it yet. So, please do not close the case.

?

Sincerely,

Business

Response:

Sigh. If [redacted] were to have called his credit card company, he would have seen that we credited his funds back on June *. Really, can we please close this? We have other things to do other than waste our time going back and forth on a professional medium. Thank you. We sent out a credited invoice as well.

Review: I was conned into believing that I would have a better business and networking opportunities for my artwork, they gave me a range of price options where I would select to get into the program and they told me they'd help me get artwork off the ground and onto a more professional platform. They have my personal information like my email address, where I live, also me and my fathers personal contact number. I just want them to stop callingDesired Settlement: For them to have my information completely wiped out of their system

Business

Response:

As all businesses do, we charge for our goods and services. This individual clearly responded to an email indicating that she indeed wanted to be part of our organization. She was offered a number of memberships, which she turned down. We do not "keep" information as is stated, nor do we "con" people into thinking things, since we are not hypnotists. We do offer professionals the opportunity to network, consult and do business with other professionals who recognize the opportunity we offer. This individual will not be called again and we do not appreciate the insinuations nor the slanderous nature of her compliant. Perhaps she thinks we are someone else, since we do not call people who have turned down our program. Clearly, if she is getting calls from another company, then she continues to respond to similar emails. Perhaps she should not do so.

Review: Representatives [redacted] contacted me about publishing my bio. Fast talked and left me with the assumption that I was selected for professional of the year for federal government. She Was not absolutely clear about this was going to be an additional costs. If she did, I would have told her no. She went ahead and charged one of my credit card but it would have been the wrong one on file because I used two cards to split up my initial payment. She talked so fast about my recognition to be received but spoke silently about additional charge. It was like a bait and switch. My bank called me immediately and questioned the charge the same day. Inwas in shock. The company is a predator like a bad car salesman. They prey on unsuspecting professionals.Desired Settlement: Reverse of charges and apology of admitting their scruple tactic.

Business

Response:

ID: [redacted]To address this fallacy of a complaint, we are going to state some obvious facts. All of our conversations are recorded for compliance sake. It would be our great pleasure to play the conversation that [redacted] is ‘complaining’ about so that you could hear how she authorized our representative to charge her credit card for $740.95 and thanked her for the opportunity. So #1, [redacted] has put in a Revdex.com complaint for the wrong amount of money. Why does she have the wrong amount, you might ask? Because we NEVER CHARGED her the amount! I repeat – this charge was never put through. We “authorized” the charge whenshe originally did agree to it on May [redacted]. However, the next day, [redacted] called back to tell our Rep. that there was a monetary concern, and rather than doing anything unethical, we released and cancelled the authorization. Therefore, the charge was never put through, no funds were removed from [redacted]’s account, and there really is no need for this ridiculous complaint! How on earth someone can put a complaint in for a service not purchased is beyond us. So if anyone owes anyone an apology, it is perhaps the confused person who put this dispute in for no reason.To reiterate: We have [redacted] recorded speaking to our representative, agreeing to and authorizing us to charge her account for$740.95. We would LOVE to play this recording for you in a 3 way conversation... You can clearly hear her thanking our representative at the end of the conversation! Therefore, we ‘authorized’ this charge, but did not ‘capture’ it or remove any funds from her account, since she called before we had performed our POS/billing functions. In accordance with our promise, we released the funds the next morning. No funds were removed from her account. She is obviously confused and should not be allowed to put in a Revdex.com compliant for NO reason. We are completely in the right regarding this and we are in “shock” that someone could be so wrong. The onlyones being “preyed upon” here is our company by someone trying to slander our name. So this complaint really shouldnot have been allowed, since the entire premise behind it is a complete lie. We would appreciate if you wouldremove it and consider it void. We are attaching a copy of the POS report which shows the transaction originally authorized and consequently cancelled out the next day, thereby making it null and void.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do agree that half of my complaint was resolved but not by admission to Strathmore. The transaction was reversed by Strathmore after my bank alerted telephonically that there was a large transaction made to my card. Now, let's address some facts. At no time did [redacted] made it very clear that there was a charge that would be incurred. They say they have it recorded, I would love to hear that conversation. However, this is the fact of what occurred. [redacted] made priority emphasis on this so called package. If [redacted] was clear in her intention, there would have been an acknowledgement by her to ask my permission to charge the amount of $740.00 to my card. Funny how Strathmore maintained my credit card information for a one time transaction that occurred a few months back. At no time, did I sign or verbally agree that they could proceed to charge my card. In fact, when I paid for my initial one year membership, the full payment was split among two cards for a one time transaction only. Question, how would she have known to charge my card unless, which in fact, is on their files without my permission? In addition, I would have assumed if I was going to agree to be charged for such package, I would have at least expected [redacted] to ask me what card would I like to use which in this case I would have known that my information was maintained in their files and I would have had a problem. I know time was I notified in writing or verbally that my card information would remain on file for a one time transaction. Again, a card that I never authorized them to keep my information. An unauthorized charge was made and my alerted me immediately. Strathmore can claim denial of what it wants but I am specifically talking about facts. If Strathmore wants to provide proof that I, as a consumer, was fully made aware and agree that my specific card was going to incur a charge, I welcome the proof which I know they cannot provide. This is problem when companies such as this, misrepresent themselves and do not clearly express what a consumer can expect. They do a lot of fast talking which I still refer to a bait and switch method. Let me be very clear as a consumer. Strathmore, needs to practice informing consumers in a clear manner and not converse in ambiguity. I am requesting that this complaint remains because consumer such as I need to be well aware of predatory tactics that business like Strathmore appear to be practicing. Based on Strathmore's response, they are focused more on image and reputation rather than admission and implementing a change to its business practices. In the end, the fact is in my case, Strathmore did make it clear and did not get any permission to charge my card. Otherwise, they would have to admit in writing that they keep my card information on file without my permission, verbally or in writing, at which time I was never given the opportunity to decline such storage of information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The purpose of the Revdex.com is to serve as an intermediary between consumers and businesses. We do not feel it necessary to use this business format as a venue for disparagement nor is there anything to dispute, since no charges were incurred. Sufficeto say that there was a misunderstanding on our customer’s part. She called to cancel the order that she fully authorized within 24 hours, and as any reputably business would, we cancelled it before any funds were removed from her account. However, to address the “facts” that [redacted] seems to have problems with- which are not quite factual. Our representative made it abundantly clear that a charge would be incurred. She told the member what the charge was, clarified that the billing would be done that day and confirmed which credit card it would be placed on. [redacted] said ‘okay’ and thanked her. She didindeed ‘verbally agree’ to the payment. When we called her to try to play the recorded conversation back to her so that she could hear herself authorizing the transaction, of course she hung up on our representative after being verbally abusive and disparaged our company.At no time did we do anything unethical. Our representative explained the program, asked if [redacted] wanted to participate, explained the cost, clarified that the billing would be done that day, verified which credit card we would be using, and promised to mail all of her information out to her. When she called that evening to cancel the sale, we cancelled it out. The funds were never removed from her account – they were only held for less than a day, as is standard procedure. The claim that there was ‘fast talking’ and ‘bait and switch’ methods going on is simply not true. If she had allowed our representative to play the original conversation back to her, since she continues to harp on this, she would have heard ourrepresentative explaining everything in minute detail, as well as hearing herself authorize the charge and then thanking our representative. [redacted] continues to claim that there is no ‘proof’ we can provide that her credit card was going toincur a charge, but we absolutely do have this proof in the recorded conversation – the conversation that she refuses to listen to. To address the issue of actually having her card on file, all members are offered the opportunity to purchase the copy ofthe hardcover registry that they are appearing in up front with their original membership. If they choose not to do so,they are told that they will be called later in the year for an opportunity to purchase it again and that we have their information on file for this purpose. We certainly do not make any charges without anyone’s consent, permission or authorization- Ever.To conclude and hopefully finish this in a timely fashion: [redacted] agrees that the complaint has been resolved after we responded to her initial compliant. The complaint was asking for money to be refunded – and yet her card was not charged, so this was an insubstantial and false complaint. There was no bait and switch. Our representative told her that she was being charged and went over her credit card information with her to confirm. We very clearly have her authorizing the charge and giving us her permission to charge her credit card. We hope that you take into consideration the fact that we did everything right in this situation. We spoke to [redacted]. She agreed to and authorized a charge. We ‘authorized’ the charge but did not capture it in our POS system. [redacted] called back and we cancelled the order. We released the funds and they were NEVER removed from her account. We have the entire conversation and the subsequent one recorded for compliance sake. When we offered to play the conversation for [redacted] she refused to listen. The only thing we did was listen and comply with her wishes. We do not appreciate being slandered. Nor do we appreciate the innuendos suggested.Thank you-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedObviously, they do not address the issue at hand which is that they cannot prove that I gave them exclusive ait horization to charge the card they charged and who gave them permission to store my credit card information on their files. They can talk around the subject but not address the facts. It amazing how I am not the only consumer who has experienced the same similar if not exact tactic this company seems to continental to use. They do not use stand stand business industry practicespecially when it comes to making charges to a consumers card. Their tactics are down right deceiving. They can say what they will but at no time me, as the consumer, had clear understanding about my specific card being charged. A transaction occured and it is evident when the transaction was reversed. Consumer have the right to know when their credit or debit card information is being stored as well and the right to decline. Strathmore just simply cannot provide any justification for that and that is problem for consumers such as I.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was called up and asked if I would like to be part of the Who's Who World Wide. I was told my name would be in a book, I would get a plaque, but the price was way to high. The salesperson kept lowering the price. I paid it over the phone and received a paper with my information that would be printed. No plaque ever came. I then was called today telling me my book was ready and I owed them approximately 250 dollars. I was never given this information when the salesperson spoke with me. She said I would pay just the amount she put on my card (approximately 70 dollars). I think this was false advertising and poor salesmanship. I told the woman I don't need the book, can't afford 200 dollars. She said she would sell the book for me. I am reporting this as I hope it does not happen to other people. I would not want them to be pushed into a corner.Desired Settlement: I don't want to be charged the additional money that they were not up front about;.

Business

Response:

In response to the compliant [redacted] sent in an application to be published withus. She was offered a lifetime and fiveyear membership, which included dual exposure, user Id and password, a wallplaque, a copy of the publication and target email blasts among other benefits.[redacted] mentioned that the programs were too expensive and wasoffered a 1 year trial program which included dual exposure, user ID andpassword, a certificate of achievementsuitable for framing.This trial program was $78.95. She was then told that we would call her backregarding payment on her reserved copy of the publication. We reserve a copy of the publication for eachand every member.When we called [redacted] back for payment for the publication, itwas obviously still a budgetary concern. She told our representative she couldn’t afford it and therefore we NEVER charged her. End of story. For her to put in a Revdex.com complaint for something she didn’tbuy is beyond comprehension. She put ina disputed amount for $250. However, shewas never CHARGED this amount. We havethe recorded conversations available. Our manager, [redacted], called [redacted] to discuss thecomplaint. She left a message telling[redacted] we would be more than happy to play the recorded conversations back toher. We record all conversations for compliancesake. However, there is really nothingto discuss. She got what she paid fororiginally and was never charged more than $78.95 for a trial membership. We would appreciate if this ridiculousdispute was disregarded, as there is no money in dispute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company only had a one time authorization for 340.00 in January and told them this was a one time payment and tot delete credit card information . This company has continued to charge my card for several months and once credit card was cancelled there still charging my new card with usaa . Also this one time payment was made on behalf of our daughter [redacted] and now they are calling here with threats ,saying she must pay them or she will be going to jail .Desired Settlement: I would like zero contact with this company for [redacted] or me . I want no more billing for fraudulent services and to completely go away and stop scamming me and or anyone else .

Business

Response:

The fact that we are receiving a Revdex.com complain from the FATHER of our member should make you see that right away, something isn’t right with this situation. To recapitulate: [redacted] originally and continually used her mother’s credit card to purchase a membership from us in January of 2015 and further programs from our company in April, 2015. On April [redacted], [redacted]’s mother[redacted], called us to see why her credit card was being further charged, since she apparently had given [redacted] permission to use her credit card for the initial charge from January. Our representative explained that [redacted] had authorized the charges. When our Representative spoke to [redacted] ([redacted]’s mother), she played back the recorded conversations of [redacted] authorizing the charges from April [redacted] and April **, 2015. [redacted] then agreed that the charges were authorized and that she was NOT going to dispute them. In fact, she told our representative that she would accept the charges and take the matter up with her daughter. Of course, this turned into a huge lie since we have now received two disputes.The situation is quite simple. [redacted] took a membership from us in January, 2015 for a total of $328.95. She then agreed to and authorized our representative to charge her ** for two further programs, one on April *, 2015 for $740.95 and one on April **, 2015 for $1024.85. Therefore, if you add the three charges, there is a total charge of: $2094.75. Where on earth James (the person complaining) gets $2740.00 is quite beyond us – but again, not much here makes sense or is true. [redacted] used her mother’s credit card. When her mother called to question the charge, our representative played the recording of [redacted] BACK to her and her mother told our representative that she would 1) accept the charges and 2) take the issue up with her daughter. Obviously neither of these two things happened, since 1) we received two disputes and 2) [redacted]’s mother went back on her word and therefore lied to us.James, the person who wrote this letter, also said that we are ‘calling… with threats, saying she must pay… or she will be going to jail.” This is a huge lie. We would never say such a thing and never did. It seems that we are the ones being scammed, since we have recorded conversations wherein [redacted] authorizes all three transactions, we have the conversation recorded where [redacted] tells our representative that she will accept the charges, and we provided all goods and services promised. We now have to fight disputes from people who have out and out lied to us time and time again, and now we have to respond to a Revdex.com complaint from someone completely outside of the loop who neither authorized the charge, nor spoke to us. So we would ask you, does this seem fair?Why should our company be slandered, have people be able to lie and say whatever they want about us, claim we are fraudulent, claim we are a scam, when they are the people that we have proven many times over to be liars? This is quite ridiculous and we do not condone these unethical practices at all.Frankly, if [redacted] used her mother’s credit card, then her mother should take the issue up with her daughter, not us. We did nothing wrong. The fact that [redacted] has never called us to complain, might indicate something as well. After all, she is our member – not her mommy or daddy. As a side note, why on earth is a business professional who counsels other business professionals getting her parents involved anyway?!We are extremely upset that this complaint even exists and feel that there is no shred of truth to any of it. Our company did nothing wrong. We did not lie. We provided all goods and services promised to our member, [redacted]. We played the recorded conversations back to her mother, who then proceeded to lie to us, by stating that she would accept the charges and take the issue up with her daughter. We would, of course, be more than happy to play the same recordings for you.To answer the ‘desired settlement’: There will be no further services offered to [redacted]. We would hope that her mother and father would take a more professional attitude with their daughter instead of complaining to the Revdex.com and blatantly lying. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The usaa card is mine [redacted] and no I didn't autherize any charges to strathmore

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Due to the highly unethical actions of this family, we have revoked the two subsequent programs that are in contention and refunded the charges. The facts are that [redacted] authorized all three charges. We absolutely played the conversations back to her mother, who told our representative that she would take the situation up with her daughter. Then, the father put a Revdex.com complaint in - regarding charges that both his daughter and wife substantiated and authorized. We reiterate that we did nothing wrong and were completely professional in all of our dealings with [redacted] and her mother. We consider this entire situation to be done and would greatly appreciate if [redacted] would stop complaining about and maligning our company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]

[redacted] Been satisfied with the refund is what I wanted .. Strathmore still unethical business , there was nothing but lies that they sent to you and there was never a phone recording played to my wife , nor do they record anything .. Thanks [redacted]

Sincerely,