My e-mail address was erroneously used to register account with their online tax serviceThey claim my address is not in their system On the evening of Sunday, February 26, I received a series of e-mails from a website called [redacted] , an online tax filing serviceThe e-mails thanked me for registering with their site, followed by confirmations of my filing and receipt of my return from the IRSHowever, I have never registered with this website or used any of their servicesWhen I visited their site to call their customer service line, I found that they have no phone number, and require all their correspondence via e-mail or live chatI looked up their parent company, Drake Software, and called their customer service lineThey told me that they do not handle customer issues from [redacted] , and that my only option is to e-mail the siteNot satisfied with this lack of direct customer service availability, I looked up their domain whois, and ultimately contacted their service prov
THEIR REFUND POLICY IS NOT CLEAR AND CONCISETHEY DO NOT HONOR THIER REFUND POLICY I PURCHASED DRAKE TAX SOFTWARE 02/13/I PURCHASED THE PAY PER RETURN PROGRAM FOR $i HAVE TRIED TO USE THE SOFTWARE FOR TWO DAYS AND WAS UN ABLE TO USE THE SOFTWARETHE SOFTWARE IS NOT AS EASY TO NAVIGATE AS REVIEWS HAVE SAIDSO ON 02/15/I ASKED FOR A REFUND AND THEY REFUSED TO GIVE ME A REFUNDTHEY SAID BECAUSE I ACTIVATED A RETURN WHAT IS CONSIDERED AN ACTIVATED RETURN?? I DID NOT EFILE ANY RETURNSTHEY ARE MAKING ME PAY JUST BECAUSE I OPEN UP A RETURNHOW AM I SUPPOSED TO KNOW WHAT AN ACTIVATED RETURN IS??? THEY DID NOT SEND ME ANY DOCUMENTS TO SIGN BEFORE MAKING ME PAY AND THEY DID NOT GO OVER ANY REFUND POLICY STATING NO REFUND IF I ACTIVATE A RETURNWHAT IS CONSIDERED AN ACTIVATED RETURN?? I AM NOT ABLE TO USE THE SOFTWARE AND THEY MAKING ME PAY FOR A SOFTWARE I CAN NOT USE
I purchase and prior years tax software from Drake in September I paid $1,for this product My computer where this software was downloaded was damaged and I was no longer able to access it I contacted Drake and provide all my account information (serial numbers, account#, etc) and explained my dilemma I was told by [redacted] in support that because I did not purchase recent years tax software from Drake, they removed my access and would not give me information I needed to download those tax years I paid for I informed her this was not fair and that I want access to what I paid for She informed me that was company policy and that she spoke with [redacted] in Accounting who informed her of the same I asked her who was above [redacted] and she said Accounting is the department that makes all the decisions and that ***'s response was final I then asked how I could contact [redacted] and she informed me he could not be reached and does not talk to customers This
Drake Software sells a tax software that doesn't stand up to the product they sell you It doesn't offer guidance and training According to a conversation that I had with their Customer Support Staff member [redacted] ext [redacted] he stated we purchased this back in SeptBut in fact the product was not shipped out until November 13, The Shipment contained the disc needed to install the program on your computers and convert your files over to drake from your current software But unfortunately this didn't work for us because the serial numbers needed to enter the program once installed were not released until January Our Drake Account number is [redacted] Sales Rep was [redacted] and it's cost was $which was paid on my debit card We have in our possession a paper from Drake which shows that the Serial number wasn't ready; this number is needed to operate inside the software so you can see if this is something you want to offer your clients When I co
The company promulgates that it has an exact system, which is not true The company promulgates that it has an exact system, which is not true, because in when preparing the tax for a corporation, the calculations were not real and my client received fines and interestWhen checking the fact that the program did not take into account amounts and the auditor who supposedly has the system to send to the state of [redacted] passed and transmitted the tax in a punctured mannerToday they come out saying that the program is not accurate in the result, what they promote commercially and what they are professionally are two different thingsI made the mistake of assuming I had to do the paper tax and review what the program produces and conveys, the reliability of the program is very low and they refuse to pay fines, interest and an apology letter to my client
The data entry software is simply second to noneCustomer support is the best I have ever hadThey answer within two rings, and the support are all very knowledgeable
Drake Software does not make new clients aware of their tax return conversion limitations
I purchased Drake Software after it was recommended by a colleague I downloaded, installed and set up the software and also ran a conversion CD that we received in the mail
I prepared individual tax returnsBy the time I wanted to import a prior year business tax return, the file was not thereI called Drake's customer support around February so they could assist me with the conversionThey stated that they don't have the capability to convert from TaxAct software, and that the only packages they can convert are listed in their "Conversions Page" onlineI explained to the customer service representative that I was not aware of that since I only accessed their website to download the software
I had to purchased a license with TaxAct after being unable to import all my business clients, and I stopped using Drake on February 21st
I called on March 2nd to request a refund from
I purchased software licenses from this company from - I had a hard disk crash and lost all everything on the disk However, I do have full backups which have all of the client data This data is useless to me because I don't have the program licenses which I paid for in good faith One year was even for unlimited use So much for unlimited promise
Failure to have access to prior year tax returns is a real problem since I can not longer access the underlying return including amended returns and other needs
The lady who I spoke to who was very nice told me that my access to the website was cut off because I didn't buy the license I said that nice but I am being held hostage to pay for additional license to get access to a licenses that I had already paid for
The funny thing is that if my hard drive had not crash the lady said there wouldn't be any issues with continuation of use of the existing license
To me Drake's license policy seems very vindictive and
Drake Software sells a tax software that doesn't stand up to the product they sell you It doesn't offer guidance and training
According to a conversation that I had with their Customer Support Staff member *** ext*** he stated we purchased this back in SeptBut in fact the product was not shipped out until November 13, The Shipment contained the disc needed to install the program on your computers and convert your files over to drake from your current software But unfortunately this didn't work for us because the serial numbers needed to enter the program once installed were not released until January Our Drake Account number is *** Sales Rep was *** and it's cost was $which was paid on my debit card We have in our possession a paper from Drake which shows that the Serial number wasn't ready; this number is needed to operate inside the software so you can see if this is something you want to offer your clients
When I co
Drake shut down my accounts with no prior notice or explanation at why they did it
Went to work on May 3rd only to find out I cannot use the drake software anymore
I called drake support and after days of them making me wait and being rude and unprofessional they told me my accounts have been shut down while refusing to give me any explanation or even allow me to speak to their supervisor
I have been doing business with them for yearsThey have no right to treat me the way they did
Drake is not an easy program to useYou have hours to refund not matter if they are closed or notThey do not have a superviser at all for sales
I purchased my software on Friday January 13thMy problem ranged from January 13th till today Jan 17thI did try out the Drake software DEMO Version only which ONLY gives you certain capabilitiesI asked the sales rep questions and said Great I will get itThen probloems starts arising such as being told I can do form mode like pro series (Which is not the caseLike other complaints the flow from the data input is not great at allI called support with an issue reagarding my EIN and it asked me to confirm it, in which I did many times and after support assisted me I still have the same problemThere return policy is hoursI purchased on Friday I was unable to call on sunday as they are closed and Monday I worked and got a holiday recording when I called So, I shot them an email requesting a refund on Monday when, I got home
My taxes were submitted thru their 1040.com website, per the IRS they never received my forms and this has been an issue with other customers
My taxes were submitted thru this companies 1040.com websiteI specifically asked for my taxes to be efiledThis year I was unable to obtain my return because the IRS informed me they never received my formsI spoke to one of their representatives who advised me it showed on their end it was submittedI called the IRS again and spoke to their hold departmentThe representative I spoke to there said my forms were not in their systemShe advise I was not the only customer who had that issue with 1040.comWhen I attempted to reach out to it could only be via IM and the representative whom I spoke to this time around said I was at fault for not submittingI advise her I had submitted and their website had taken thru their whole processShe advised me my taxes were never filed by them, I asked why I was informe
The company promulgates that it has an exact system, which is not true
The company promulgates that it has an exact system, which is not true, because in when preparing the tax for a corporation, the calculations were not real and my client received fines and interestWhen checking the fact that the program did not take into account amounts and the auditor who supposedly has the system to send to the state of *** passed and transmitted the tax in a punctured mannerToday they come out saying that the program is not accurate in the result, what they promote commercially and what they are professionally are two different thingsI made the mistake of assuming I had to do the paper tax and review what the program produces and conveys, the reliability of the program is very low and they refuse to pay fines, interest and an apology letter to my client
Due to an unknown error, I was delayed for three hours in filing my returns
On 04/18/I completed my tax return on 1040.comI submitted payment to file the return at 9:08PMAfter submitting payment with no issues, I was unable to file electronically due to an error on the websiteAfter contacting customer support, I was told the issue would be resolved "soon." minutes later, the issue was still not resolvedI was eventually told minutesUltimately, I stayed up until 11:54PM when my return finally went throughMy service number was: ***
My account is: ***
Payment was in the total of $and was charged via debit card
My e-mail address was erroneously used to register account with their online tax serviceThey claim my address is not in their system
On the evening of Sunday, February 26, I received a series of e-mails from a website called ***, an online tax filing serviceThe e-mails thanked me for registering with their site, followed by confirmations of my filing and receipt of my return from the IRSHowever, I have never registered with this website or used any of their servicesWhen I visited their site to call their customer service line, I found that they have no phone number, and require all their correspondence via e-mail or live chatI looked up their parent company, Drake Software, and called their customer service lineThey told me that they do not handle customer issues from ***, and that my only option is to e-mail the siteNot satisfied with this lack of direct customer service availability, I looked up their domain whois, and ultimately contacted their service prov
I HAVE BEEN USING DRAKE SOFTWARE SINCE AND WAS PRETTY HAPPY WITH RESULTSTHEY HAVE QUICK TELEPHONE RESPONSE TIME AND ALWAYS CALL BACK BUT TODAY I FOUND OUT THAT ACCORDING TO THEIR MANAGER THAT HANDLES COMPLAINTS THEY DO NOT GUARANTEE ACCURACY OF PREPARATIONIN MY CASE AMOUNTS WERE IMPROPERLY CARRIED FROM INPUT SCREENS TO ACTUAL RETURNTHEY TOLD ME THAT THEY WILL WORK ON FIXING PROBLEM BUT DID NOT ACCEPT ANY RESPONSIBILITY FOR PENALTIES CHARGED BY GOVERNMENT DUE TO THIS ERROR AND TOLD ME THAT THEIR LICENSE AGREEMENT SPECIFICALLY DOES NOT GUARANTEE ACCURACYI THOUGHT THAT IS WHY WE BUY SOFTWAREALSO WHEN I SEARCHED REVIEWS ON INTERNET ALL ADS I SAW GUARANTEE ACCURACYDISAPPOINTING
Charged $for E-File of State Return; then informed because of time passed between Fed return, State could not be E-filed, but kept my money
Service offered for charge of $ Advertised service of filing State Return "at any time" if not filed same time as Federal Return (free service) I filed when money was available on bank card, and after 1040.com charged my card, they informed me too much time had passed for filing Have requested refund, which has been ignored
I used this software to electronically file my tax return thru is partner website e-file.com
I believe I've been a victim of fraud by this agency for the following reasons: I received an email from this agency stating my tax returns were accepted by the IRS and state of ** on Jan26, however, the IRS has no information on my return till this date and furthermore, the state of ** has some information regarding my state return however, the information does not match
When I used the software, the instructions indicated that the Federal portion of my return would be filed for free but that the State return would be a charge of for the software, and and additional to use direct depositI agreed to those terms however, in the confirmation email, I see a charge for that was not presented upon use of the software.Also, the banking routing and account numbers I provided on the return are not what is on the actual return I do not know who's banking informatio
I purchase and prior years tax software from Drake in September I paid $1,for this product My computer where this software was downloaded was damaged and I was no longer able to access it I contacted Drake and provide all my account information (serial numbers, account#, etc) and explained my dilemma I was told by *** in support that because I did not purchase recent years tax software from Drake, they removed my access and would not give me information I needed to download those tax years I paid for I informed her this was not fair and that I want access to what I paid for She informed me that was company policy and that she spoke with *** in Accounting who informed her of the same I asked her who was above *** and she said Accounting is the department that makes all the decisions and that ***'s response was final I then asked how I could contact *** and she informed me he could not be reached and does not talk to customers This
My e-mail address was erroneously used to register account with their online tax serviceThey claim my address is not in their system On the evening of Sunday, February 26, I received a series of e-mails from a website called [redacted] , an online tax filing serviceThe e-mails thanked me for registering with their site, followed by confirmations of my filing and receipt of my return from the IRSHowever, I have never registered with this website or used any of their servicesWhen I visited their site to call their customer service line, I found that they have no phone number, and require all their correspondence via e-mail or live chatI looked up their parent company, Drake Software, and called their customer service lineThey told me that they do not handle customer issues from [redacted] , and that my only option is to e-mail the siteNot satisfied with this lack of direct customer service availability, I looked up their domain whois, and ultimately contacted their service prov
THEIR REFUND POLICY IS NOT CLEAR AND CONCISETHEY DO NOT HONOR THIER REFUND POLICY I PURCHASED DRAKE TAX SOFTWARE 02/13/I PURCHASED THE PAY PER RETURN PROGRAM FOR $i HAVE TRIED TO USE THE SOFTWARE FOR TWO DAYS AND WAS UN ABLE TO USE THE SOFTWARETHE SOFTWARE IS NOT AS EASY TO NAVIGATE AS REVIEWS HAVE SAIDSO ON 02/15/I ASKED FOR A REFUND AND THEY REFUSED TO GIVE ME A REFUNDTHEY SAID BECAUSE I ACTIVATED A RETURN WHAT IS CONSIDERED AN ACTIVATED RETURN?? I DID NOT EFILE ANY RETURNSTHEY ARE MAKING ME PAY JUST BECAUSE I OPEN UP A RETURNHOW AM I SUPPOSED TO KNOW WHAT AN ACTIVATED RETURN IS??? THEY DID NOT SEND ME ANY DOCUMENTS TO SIGN BEFORE MAKING ME PAY AND THEY DID NOT GO OVER ANY REFUND POLICY STATING NO REFUND IF I ACTIVATE A RETURNWHAT IS CONSIDERED AN ACTIVATED RETURN?? I AM NOT ABLE TO USE THE SOFTWARE AND THEY MAKING ME PAY FOR A SOFTWARE I CAN NOT USE
I purchase and prior years tax software from Drake in September I paid $1,for this product My computer where this software was downloaded was damaged and I was no longer able to access it I contacted Drake and provide all my account information (serial numbers, account#, etc) and explained my dilemma I was told by [redacted] in support that because I did not purchase recent years tax software from Drake, they removed my access and would not give me information I needed to download those tax years I paid for I informed her this was not fair and that I want access to what I paid for She informed me that was company policy and that she spoke with [redacted] in Accounting who informed her of the same I asked her who was above [redacted] and she said Accounting is the department that makes all the decisions and that ***'s response was final I then asked how I could contact [redacted] and she informed me he could not be reached and does not talk to customers This
Drake Software sells a tax software that doesn't stand up to the product they sell you It doesn't offer guidance and training According to a conversation that I had with their Customer Support Staff member [redacted] ext [redacted] he stated we purchased this back in SeptBut in fact the product was not shipped out until November 13, The Shipment contained the disc needed to install the program on your computers and convert your files over to drake from your current software But unfortunately this didn't work for us because the serial numbers needed to enter the program once installed were not released until January Our Drake Account number is [redacted] Sales Rep was [redacted] and it's cost was $which was paid on my debit card We have in our possession a paper from Drake which shows that the Serial number wasn't ready; this number is needed to operate inside the software so you can see if this is something you want to offer your clients When I co
The company promulgates that it has an exact system, which is not true The company promulgates that it has an exact system, which is not true, because in when preparing the tax for a corporation, the calculations were not real and my client received fines and interestWhen checking the fact that the program did not take into account amounts and the auditor who supposedly has the system to send to the state of [redacted] passed and transmitted the tax in a punctured mannerToday they come out saying that the program is not accurate in the result, what they promote commercially and what they are professionally are two different thingsI made the mistake of assuming I had to do the paper tax and review what the program produces and conveys, the reliability of the program is very low and they refuse to pay fines, interest and an apology letter to my client
The data entry software is simply second to noneCustomer support is the best I have ever hadThey answer within two rings, and the support are all very knowledgeable
I was overcharged for my federal tax return, should have been 19.95, charged me 39.95, very poor email support, NO phone support!
Drake Software does not make new clients aware of their tax return conversion limitations
I purchased Drake Software after it was recommended by a colleague I downloaded, installed and set up the software and also ran a conversion CD that we received in the mail
I prepared individual tax returnsBy the time I wanted to import a prior year business tax return, the file was not thereI called Drake's customer support around February so they could assist me with the conversionThey stated that they don't have the capability to convert from TaxAct software, and that the only packages they can convert are listed in their "Conversions Page" onlineI explained to the customer service representative that I was not aware of that since I only accessed their website to download the software
I had to purchased a license with TaxAct after being unable to import all my business clients, and I stopped using Drake on February 21st
I called on March 2nd to request a refund from
I purchased software licenses from this company from - I had a hard disk crash and lost all everything on the disk However, I do have full backups which have all of the client data This data is useless to me because I don't have the program licenses which I paid for in good faith One year was even for unlimited use So much for unlimited promise
Failure to have access to prior year tax returns is a real problem since I can not longer access the underlying return including amended returns and other needs
The lady who I spoke to who was very nice told me that my access to the website was cut off because I didn't buy the license I said that nice but I am being held hostage to pay for additional license to get access to a licenses that I had already paid for
The funny thing is that if my hard drive had not crash the lady said there wouldn't be any issues with continuation of use of the existing license
To me Drake's license policy seems very vindictive and
Drake Software sells a tax software that doesn't stand up to the product they sell you It doesn't offer guidance and training
According to a conversation that I had with their Customer Support Staff member *** ext*** he stated we purchased this back in SeptBut in fact the product was not shipped out until November 13, The Shipment contained the disc needed to install the program on your computers and convert your files over to drake from your current software But unfortunately this didn't work for us because the serial numbers needed to enter the program once installed were not released until January Our Drake Account number is *** Sales Rep was *** and it's cost was $which was paid on my debit card We have in our possession a paper from Drake which shows that the Serial number wasn't ready; this number is needed to operate inside the software so you can see if this is something you want to offer your clients
When I co
Drake shut down my accounts with no prior notice or explanation at why they did it
Went to work on May 3rd only to find out I cannot use the drake software anymore
I called drake support and after days of them making me wait and being rude and unprofessional they told me my accounts have been shut down while refusing to give me any explanation or even allow me to speak to their supervisor
I have been doing business with them for yearsThey have no right to treat me the way they did
Drake is not an easy program to useYou have hours to refund not matter if they are closed or notThey do not have a superviser at all for sales
I purchased my software on Friday January 13thMy problem ranged from January 13th till today Jan 17thI did try out the Drake software DEMO Version only which ONLY gives you certain capabilitiesI asked the sales rep questions and said Great I will get itThen probloems starts arising such as being told I can do form mode like pro series (Which is not the caseLike other complaints the flow from the data input is not great at allI called support with an issue reagarding my EIN and it asked me to confirm it, in which I did many times and after support assisted me I still have the same problemThere return policy is hoursI purchased on Friday I was unable to call on sunday as they are closed and Monday I worked and got a holiday recording when I called So, I shot them an email requesting a refund on Monday when, I got home
My taxes were submitted thru their 1040.com website, per the IRS they never received my forms and this has been an issue with other customers
My taxes were submitted thru this companies 1040.com websiteI specifically asked for my taxes to be efiledThis year I was unable to obtain my return because the IRS informed me they never received my formsI spoke to one of their representatives who advised me it showed on their end it was submittedI called the IRS again and spoke to their hold departmentThe representative I spoke to there said my forms were not in their systemShe advise I was not the only customer who had that issue with 1040.comWhen I attempted to reach out to it could only be via IM and the representative whom I spoke to this time around said I was at fault for not submittingI advise her I had submitted and their website had taken thru their whole processShe advised me my taxes were never filed by them, I asked why I was informe
The company promulgates that it has an exact system, which is not true
The company promulgates that it has an exact system, which is not true, because in when preparing the tax for a corporation, the calculations were not real and my client received fines and interestWhen checking the fact that the program did not take into account amounts and the auditor who supposedly has the system to send to the state of *** passed and transmitted the tax in a punctured mannerToday they come out saying that the program is not accurate in the result, what they promote commercially and what they are professionally are two different thingsI made the mistake of assuming I had to do the paper tax and review what the program produces and conveys, the reliability of the program is very low and they refuse to pay fines, interest and an apology letter to my client
Due to an unknown error, I was delayed for three hours in filing my returns
On 04/18/I completed my tax return on 1040.comI submitted payment to file the return at 9:08PMAfter submitting payment with no issues, I was unable to file electronically due to an error on the websiteAfter contacting customer support, I was told the issue would be resolved "soon." minutes later, the issue was still not resolvedI was eventually told minutesUltimately, I stayed up until 11:54PM when my return finally went throughMy service number was: ***
My account is: ***
Payment was in the total of $and was charged via debit card
My e-mail address was erroneously used to register account with their online tax serviceThey claim my address is not in their system
On the evening of Sunday, February 26, I received a series of e-mails from a website called ***, an online tax filing serviceThe e-mails thanked me for registering with their site, followed by confirmations of my filing and receipt of my return from the IRSHowever, I have never registered with this website or used any of their servicesWhen I visited their site to call their customer service line, I found that they have no phone number, and require all their correspondence via e-mail or live chatI looked up their parent company, Drake Software, and called their customer service lineThey told me that they do not handle customer issues from ***, and that my only option is to e-mail the siteNot satisfied with this lack of direct customer service availability, I looked up their domain whois, and ultimately contacted their service prov
I HAVE BEEN USING DRAKE SOFTWARE SINCE AND WAS PRETTY HAPPY WITH RESULTSTHEY HAVE QUICK TELEPHONE RESPONSE TIME AND ALWAYS CALL BACK BUT TODAY I FOUND OUT THAT ACCORDING TO THEIR MANAGER THAT HANDLES COMPLAINTS THEY DO NOT GUARANTEE ACCURACY OF PREPARATIONIN MY CASE AMOUNTS WERE IMPROPERLY CARRIED FROM INPUT SCREENS TO ACTUAL RETURNTHEY TOLD ME THAT THEY WILL WORK ON FIXING PROBLEM BUT DID NOT ACCEPT ANY RESPONSIBILITY FOR PENALTIES CHARGED BY GOVERNMENT DUE TO THIS ERROR AND TOLD ME THAT THEIR LICENSE AGREEMENT SPECIFICALLY DOES NOT GUARANTEE ACCURACYI THOUGHT THAT IS WHY WE BUY SOFTWAREALSO WHEN I SEARCHED REVIEWS ON INTERNET ALL ADS I SAW GUARANTEE ACCURACYDISAPPOINTING
Charged $for E-File of State Return; then informed because of time passed between Fed return, State could not be E-filed, but kept my money
Service offered for charge of $ Advertised service of filing State Return "at any time" if not filed same time as Federal Return (free service) I filed when money was available on bank card, and after 1040.com charged my card, they informed me too much time had passed for filing Have requested refund, which has been ignored
I used this software to electronically file my tax return thru is partner website e-file.com
I believe I've been a victim of fraud by this agency for the following reasons: I received an email from this agency stating my tax returns were accepted by the IRS and state of ** on Jan26, however, the IRS has no information on my return till this date and furthermore, the state of ** has some information regarding my state return however, the information does not match
When I used the software, the instructions indicated that the Federal portion of my return would be filed for free but that the State return would be a charge of for the software, and and additional to use direct depositI agreed to those terms however, in the confirmation email, I see a charge for that was not presented upon use of the software.Also, the banking routing and account numbers I provided on the return are not what is on the actual return I do not know who's banking informatio
I purchase and prior years tax software from Drake in September I paid $1,for this product My computer where this software was downloaded was damaged and I was no longer able to access it I contacted Drake and provide all my account information (serial numbers, account#, etc) and explained my dilemma I was told by *** in support that because I did not purchase recent years tax software from Drake, they removed my access and would not give me information I needed to download those tax years I paid for I informed her this was not fair and that I want access to what I paid for She informed me that was company policy and that she spoke with *** in Accounting who informed her of the same I asked her who was above *** and she said Accounting is the department that makes all the decisions and that ***'s response was final I then asked how I could contact *** and she informed me he could not be reached and does not talk to customers This