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I am rejecting this response because:
How would I dare transport a king size mattress on my own for starters. Secondly, how would they supply a loaner mattress? A used mattress? Isn't that illegal in the USA?This is an unacceptable response. I am demanding a full refund of my mattress purchase since this merchant is refusing to come to home, as the repair and exchange the mattress under the 15 year warranty that we purchased.This is UNACCEPTABLE as they are making it impossible for me.This company is not a top rated company at all.
[redacted]
I am rejecting this response because:
How would I dare transport a king size mattress on my own for starters. Secondly, how would they supply a loaner mattress? A used mattress? Isn't that illegal in the USA?This is an unacceptable response. I am demanding a full refund of my mattress purchase since this merchant is refusing to come to home, as the repair and exchange the mattress under the 15 year warranty that we purchased.This is UNACCEPTABLE as they are making it impossible for me.This company is not a top rated company at all.
I confirm that I am satisfied with the results of the situation.