Straight Flush Plumbing LLC

re: complaint [redacted]I will refund $150.00.However, would like something in writing from James that this matter is resolved and he will not attack me on social media.David H[redacted]All Colors

It was my understanding that I was hired to paint the driver’s side rear door, repair a dent and paint the passenger rear door, and repair and paint the left rear corner panel. Normally, this would be a $1,200.00 job, but since I have done work for [redacted] and her family for 10 years+, I quoted...

her $500.00 to do the job.  Her response was, "How can you do this so cheaply?” My response was, “Because I’ve done lots of work for your family.” She then accused me of calling her family bad drivers! I was just trying to do a favor for a long-time client.[redacted] says she picked up and paid for the repairs. When she returned home her boyfriend pointed out other dented areas on her car, none of which had been discussed on the original bid. I would’ve been happy to fix the additional dents, but the cost would be $200.00 for the original work. [redacted] was insulted that we wouldn’t do the work for free! [redacted] returned to the shop with her boyfriend, who bullied Mr. [redacted] into fixing one additional dent for free. Mr. [redacted] feared they would withhold payment if he didn’t do the extra work. ([redacted] came with her boyfriend, she was not alone.)  If [redacted] has further work that needs to be done, there will be charges for our services. We do not work for free. We completed the job we bid on to the client’s satisfaction. As far as my behavior, I found Katie’s behavior and responses very frustrating as they are just not true. I have done lots of work for her mother who has always been very happy with me.  Perhaps it was her own irrational behavior that caused this situation to escalate. She is trying to make a case so she can get work done for free. I don’t do business that way, and I don’t respond to bullying. I am not a threat to anybody. Does [redacted] have proof of this or are we looking at a case of libel?Sincerely,[redacted]