Straatmann Toyota

Contact Name and Title: *** ***, GM
Contact Phone: ***
Contact Email: ***@yahoo.com
This customer purchased a year old vehicle from usWe did agree (even though we had no obligation to) replace the radio with a USED unit once one could be located at a
reasonable priceWe have attempted to purchase radiosOne was non-functional and one was not delivered as it was determined by the company we purchased it from to be no longer availableA new radio on this vehicle would be in excess of $and we are not willing to offer that to this CustomerWe will offer an aftermarket radio to this customer if she finds that acceptableShe must call *** at the dealership at *** x*** to accomplish thisDo not call anyone else as they do NOT have the authorization to act on my behalf
The other option is for the Customer to wait until we acquire a used radio that is functionalThe Customer has full use of the radio but not the CD functionI await her response
*** ***
Straatmann Toyota, GM

I got a call from [redacted] on 2/24 and left a message saying he was working on the issue and they are waiting on the radio to come in and then they will fix the issue within a couple of days.

Initial Business Response /* (1000, 12, 2015/10/27) */
We apologize for the late response as we were not notified until 10/26/15 (yesterday) that there was a complaint. We did in fact sell the Vehicle and after we delivered it we found that the title we received from Toyota Financial Services was...

incorrect. We then returned the title to them and unfortunately it took an excessive amount of time to get the problem fixed. The problem was fixed by the time this complaint was filed. The customer did not pay any extra fees and in fact we have given multiple complimentary services to this customer in an effort to show our appreciation for her patience. As of the date of this complaint the License office had all that was needed to register her vehicle. We believe we acted fairly and honestly to resolve the problem with the least amount of inconvenience to the Customer.
[redacted]
General Manager
Straatmann Toyota