Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
August **, [redacted] RE: (ID# [redacted] ) [redacted] *** Dear [redacted] , Thank you for your email dated Friday, August **, Our application process requires the applicant to visit our website [redacted] to complete the application on-line with an electronic/digital signature Once an applicant is preliminary approved based on the information provided in the application, we obtain a credit report based on the applicant’s authorization in the signed application With every application, we utilize industry-standard commercially reasonable practices to confirm the applicant’s identity by verifying his/her name, residential address, Social Security number, birth date and employer Additionally, proof of earnings must be submitted by the applicant prior to final underwriting, at which time we will validate length of employment and position with the employer Upon final underwriting approval, the account goes through a thorough process to validate all information once again, to include all pertinent details of the order with the customer and also a second verification to include items being purchased and personal customer information As per our original response dated August, *, 2016, we received an application that purported to be from [redacted] on May **, We understand from [redacted] ’s complaint that the application was not submitted by her Based on the information submitted in this application, the applicant did not meet our preliminary approval criteria of minimum income of base wages of $20,and, therefore, we did not obtain a credit report and we did not implement our applicant identify verification process A telephone call to every applicant is not a practical solution prior to verifying personal data, as the number that we would call would be the number provided by the applicant Implementing identity verification before conducting a preliminary analysis of the information provided in the application is also not practical or cost-effective We sincerely apologize for any inconvenience to [redacted] We have flagged her account in our system as fraudulent and have notified the consumer reporting agencies in which we reported the application that it was a fraudulent application As we notated in our letter dated August *, 2016, we would be happy to have a personal conversation with [redacted] at her convenience should she wish to contact us at the number below Additionally, we can provide [redacted] with a copy of the signed application upon her approval to release, to be sent in an email that is encrypted and secure We deeply value our customer’s relationship with LutherSales and are committed to providing quality customer service to all LutherSales applicants Sincerely, Cathie R***, Operations Manager Luther Appliance & Furniture Sales IncPhone: ###-###-####, Ext***
[redacted] [redacted] RE: (ID# [redacted] ) [redacted] *** Dear MsBriggs, Thank you for your email dated Thursday, July **, 2016, advising us of [redacted] ’s complaintAs a company, we pride ourselves in resolving all matters to the customer’s complete satisfaction We received an application from [redacted] After thoroughly reviewing her application, we found that she did not meet our criteria of minimum income of base wages of $20,per year However, we offered [redacted] a [redacted] party credit solution through a 3rd party finance company A link to the [redacted] party’s website was sent to the customer via email back at the end of May A follDeclination Letter was sent LutherSales offers a plan suitable for everyone’s budget who falls within required guidelines As stated above, [redacted] was offered a 3rd party lending alternative with whom we have a relationship with This 3rd party has many benefits that makes it decidedly different than the LutherSales financing program, and it is known for an easy approval process Due to confidential information the customer provided to us on the application, we cannot provide you with a copy of [redacted] ’s application However, we would be happy to have a personal conversation with [redacted] at her convenience should she wish to contact us at the number below We deeply value our customer’s relationship with LutherSales and are committed to providing quality customer service to all LutherSales applicants Sincerely, Cathie R***, Operations Manager Luther Appliance & Furniture Sales IncPhone: ###-###-####, Ext***
Consumer Complaint # [redacted] sent an email to Luther Sales customer service on April [redacted] advising he was not happy with the furniture he received on to confirm the items he ordered are correct and reiterate the return policy which is also listed on the agreement he signed (see attached)In addition, all the dimensions of the furniture are listed on our website The POD on file was signed without exception or issue (see attached) In order to assist him in the situation, we offered him an additional chest at a discounted price of $to add storage to his bedroom space He advised he did not want the extra piece, he did not have room
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer was issued a credit for repairs completed outside of the warranty period The refund check requested was mailed out 10/*/
August **, [redacted] RE: (ID# [redacted] ) [redacted] *** Dear [redacted] , Thank you for your email dated Friday, August **, Our application process requires the applicant to visit our website [redacted] to complete the application on-line with an electronic/digital signature Once an applicant is preliminary approved based on the information provided in the application, we obtain a credit report based on the applicant’s authorization in the signed application With every application, we utilize industry-standard commercially reasonable practices to confirm the applicant’s identity by verifying his/her name, residential address, Social Security number, birth date and employer Additionally, proof of earnings must be submitted by the applicant prior to final underwriting, at which time we will validate length of employment and position with the employer Upon final underwriting approval, the account goes through a thorough process to validate all information once again, to include all pertinent details of the order with the customer and also a second verification to include items being purchased and personal customer information As per our original response dated August, *, 2016, we received an application that purported to be from [redacted] on May **, We understand from [redacted] ’s complaint that the application was not submitted by her Based on the information submitted in this application, the applicant did not meet our preliminary approval criteria of minimum income of base wages of $20,and, therefore, we did not obtain a credit report and we did not implement our applicant identify verification process A telephone call to every applicant is not a practical solution prior to verifying personal data, as the number that we would call would be the number provided by the applicant Implementing identity verification before conducting a preliminary analysis of the information provided in the application is also not practical or cost-effective We sincerely apologize for any inconvenience to [redacted] We have flagged her account in our system as fraudulent and have notified the consumer reporting agencies in which we reported the application that it was a fraudulent application As we notated in our letter dated August *, 2016, we would be happy to have a personal conversation with [redacted] at her convenience should she wish to contact us at the number below Additionally, we can provide [redacted] with a copy of the signed application upon her approval to release, to be sent in an email that is encrypted and secure We deeply value our customer’s relationship with LutherSales and are committed to providing quality customer service to all LutherSales applicants Sincerely, Cathie R***, Operations Manager Luther Appliance & Furniture Sales IncPhone: ###-###-####, Ext***
[redacted] [redacted] RE: (ID# [redacted] ) [redacted] *** Dear MsBriggs, Thank you for your email dated Thursday, July **, 2016, advising us of [redacted] ’s complaintAs a company, we pride ourselves in resolving all matters to the customer’s complete satisfaction We received an application from [redacted] After thoroughly reviewing her application, we found that she did not meet our criteria of minimum income of base wages of $20,per year However, we offered [redacted] a [redacted] party credit solution through a 3rd party finance company A link to the [redacted] party’s website was sent to the customer via email back at the end of May A follDeclination Letter was sent LutherSales offers a plan suitable for everyone’s budget who falls within required guidelines As stated above, [redacted] was offered a 3rd party lending alternative with whom we have a relationship with This 3rd party has many benefits that makes it decidedly different than the LutherSales financing program, and it is known for an easy approval process Due to confidential information the customer provided to us on the application, we cannot provide you with a copy of [redacted] ’s application However, we would be happy to have a personal conversation with [redacted] at her convenience should she wish to contact us at the number below We deeply value our customer’s relationship with LutherSales and are committed to providing quality customer service to all LutherSales applicants Sincerely, Cathie R***, Operations Manager Luther Appliance & Furniture Sales IncPhone: ###-###-####, Ext***
Consumer Complaint # [redacted] sent an email to Luther Sales customer service on April [redacted] advising he was not happy with the furniture he received on to confirm the items he ordered are correct and reiterate the return policy which is also listed on the agreement he signed (see attached)In addition, all the dimensions of the furniture are listed on our website The POD on file was signed without exception or issue (see attached) In order to assist him in the situation, we offered him an additional chest at a discounted price of $to add storage to his bedroom space He advised he did not want the extra piece, he did not have room