Storquest

one of the guys there, the heavy set guy is the worst customer service rep I have ever encountered, case and point, last October I parked my van in there parking lot, no other cars were there so I was not taking up much room, this heavy set guy calls me at 6pm when im at a concert 2 hrs away and I told him this, and that I would move it first thing in the morning, he says no im going to have it towed, keep in mind I have been paying these clowns for over a yr for an rv space, so I had to leave the concert and move my vehicle, when I got there they van was still there which tells me he just wanted me to leave the concert, no compassion, no respect, no support, this company needs to be boycotted were no one else has to deal with such cruelty to its customers

Terrible company. Changed about 2 years ago from a good one to the worst! ON line payment site has issues, cannot make payment. Called and was told they could not take phone payment. Gave a special number. Called that one and was put on a forever hold. Calling from overseas, they knew that, and expensive but they don't care. Their website problem but customer gets to pay.

Mandatory I house insurance because I am overseas. Outrageously expensive. Unwilling to waive it even in return for agreement to have no claims against them. Robotic, heartless, dreadful company.

Every single person I dealt with was rude, had no compassion or flexibility due to the pandemic. Refused to pro rate for 1 day and charged me a full month. They are probably going to rent the empty storage to someone else and get double paid. Try to chose another storage company and fight this company that’s too big for its clients good. Never again!

Complaint: [redacted] I am rejecting this response because: We had two units rented under my spouses name [redacted] If there was a flood as stated by the manager we were never notifiedWe should have been called so that we could attempt to try and dry out our belongings Secondly, the conversations did occur and we will be more than happy to point out the employees that gave those statements Third, our unit was infested with miceWe have pictures to prove it and had damage from that as wellMy husband also showed the employee who stated that was the first they saw, but did clearly see the bait bags eaten Regards, [redacted] ***

I do know [redacted] he lives on the same block as we do..He did have two units with us and the flooding accurred in October 29th 2015, we have over units and did try to call as many people as we could,while customers came in and told us about their units we called the surrounding unitsThe day of the flood I could not even get to work the pol;ice were going up and down our roads telling everyone to stay insideThey roads in and out of Kyle were closed with heavy water racing over the roads they were washed outI did make it to work around 1PM and trying to call and answer calls from the neighborhood and tenants about their units,also customers came by evryday for about a week after to check on their belongingsWe were helping people with their units and questionsWe do not have a drainage problem,the flood was very rare and as I have said this was the first time this property has had any problemsWe did consult with a land scaper after the flooding to find out what we could do to help f ever there was another bad stormThe properties drainage is sufficient for the amount of rain that it does get.The unexspected flooding was a different amount of water..As I said there were many businesses and homes affected by that flood and we are trying to make sure we do not have any problems in case another disaster comes along.That is why we called a landscap professional, because we do care and want to avoid any flooding wether it be a one time thing we will always try and ensure that our tenants do feel safe here As Far as the Mice ,I am not sure what to say about them, we do have pest control that come out twicwe a month and this is the first person to ever have a problem..I have never had any other tenants complain and inform me of that problem,I do have a storage here and have not had any mice problems...We put mice packs in each unit andalso have traps at each unit endsI am very sorry for their loss and like the other tenants that were effected by the flood we tried to help as much as posibleI even came out on my days off and helped people for free to move their itemsNot everyone called us or came out and checked on their units.but it was on National newsWe cannot go into tenants units, they hold the keys we do not hold their keysAgain I am very sorry for the loss of their items [redacted] Storquest Manager

I do know [redacted] he lives on the same block as we do..He did have two units with us and the flooding accurred in October 29th 2015, we have over 1100 units and did try to call as many people as we could,while customers came in and told us about their units we called the surrounding units. The day of the flood I could not even get to work the pol;ice were going up and down our roads telling everyone to stay inside.They roads in and out of Kyle were closed with heavy water racing over the roads they were washed out. I did make it to work around 1PM and trying to call and answer calls from the neighborhood and tenants about their units,also customers came by evryday for about a week after to check on their belongings.We were helping people with their units and questions.We do not have a drainage problem,the flood was very rare and as I have said this was the first time this property has had any problems. We did consult with a land scaper after the flooding to find out what we could do to help f ever there was another bad storm. The properties drainage is sufficient for the amount of rain that it does get.The unexspected flooding was a different amount of water..As I said there were many businesses and homes affected by that flood and we are trying to make sure we do not have any problems in case another disaster comes along.That is why we called a landscap professional, because we do care and want to avoid any flooding wether it be a one time thing we will always try and ensure that our tenants do feel safe here. As Far as the Mice ,I am not sure what to say about them, we do have pest control that come out twicwe a month and this is the first person to ever have a problem..I have never had any other tenants complain and inform me of that problem,I do have a storage here and have not had any mice problems...We put mice packs in each unit andalso have traps at each unit ends.I am very sorry for their loss and like the other tenants that were effected by the flood we tried to help as much as posible. I even came out on my days off and helped people for free to move their items.Not everyone called us or came out and checked on their units.but it was on National news.We cannot go into tenants units, they hold the keys we do not hold their keys.Again I am very sorry for the loss of their items. [redacted] Storquest Manager

I am very sorry to hear of the customers loss, I am the manager at Kyle Storquest ( *** ***w )I do not have any record of a *** *** renting any unit from us We did have a flood back in October 29th It was a complete random act of natureSeveral tenants were
affected by the October floodingIt was the first time this facility has ever had a problem.We take our tenants and their property Very seriously and because of the flooding that occurred we did call out a landscaper to find out if there was anything that we could do to help if we ever have another disaster flooding,should there ever be oneThere were many Homes,Vehicles,businesses and property here in Kyle that were affected by the October FloodNot just this propertyThe accusations in the letter by Miss *** are completely unfounded as those conversations did not take placeI am sorry for the loss of the tenant"s belongings and wish I could say or do something to helpWhen acts of mother Nature arise we are never ready or expect the damages that occurThe only water damage we have had was because of the flood in October Sincerely yours
*** ***
(Storquest Property Manager)

Complaint: ***
I am rejecting this response because: this process is not getting anywhere; I am not satisfied with the answer and will be contacting an attorneyWe do not live in Kyle, but live fairly closeAlthough there was significant flooding in the area, the main flooding was near rivers and streamsOur home and employers were not immediately affected by the rainfall so we had no reason to believe our belongings were going to be affected eitherI am still under the belief that someone should have called or mailed correspondence regarding the "flooding" that took placeWe were renting two units during this time, however, only one was floodedIt is my belief if it flooded as indicated in your response both units would have been damagedThis also contradicts the need to notify as many clients because the entire storage facility was not damagedOne of the employees also told my husband this has been an ongoing issue and she also came in on her day off and paid movers to move a woman's belongings to another unit because the woman was furiousHaving the option to move to another (dry) location also indicates the entire facility was not covered in waterThe employee also stated she felt so bad about what was happening to the customers she considered quitting because she couldn't face the customers any longer after what was happening. Everything stated in these replies goes against what the employees are telling my husband, *** ***.
The amount of damages we are asking is insignificant, but means a lot to us as we lost a lot of furniture and clothes that now has to be replacedWe had previously rented from this facility about six years ago with no issuesAs stated previously, the most recent time we rented two units for just short of a yearDuring this time we paid at least $4,in rent in addition to the loss we incurredI do not feel this situation was handled correctly and will not recommend your company to anyone nor will I utilize it in the future. At this point I would rather pursue legal action than continue with this process.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We had two units rented under my spouses name *** ***If there was a flood as stated by the manager we were never notifiedWe should have been called so that we could attempt to try and dry out our belongingsSecondly, the conversations did occur and we will be more than happy to point out the employees that gave those statements. Third, our unit was infested with miceWe have pictures to prove it and had damage from that as wellMy husband also showed the employee who stated that was the first they saw, but did clearly see the bait bags eaten.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
We had two units rented under my spouses name [redacted]. If there was a flood as stated by the manager we were never notified. We should have been called so that we could attempt to try and dry out our belongings.
Secondly, the conversations did occur and we will be more than happy to point out the employees that gave those statements. 
Third, our unit was infested with mice. We have pictures to prove it and had damage from that as well. My husband also showed the employee who stated that was the first they saw, but did clearly see the bait bags eaten. 
 
Regards,
[redacted]

I do know [redacted] he lives on the same block as we do..He did have two units with us and the flooding accurred in October 29th 2015, we have over 1100 units and did try to call as many people as we could,while customers came in and told us about their units we called the surrounding units. The day of the flood I could not even get to work the pol;ice were going up and down our roads telling everyone to stay inside.
They roads in and out of Kyle were closed with heavy water racing over the roads they were washed out. I did make it to work around 1PM and trying to call and answer calls from the neighborhood and tenants about their units,also customers came by evryday for about a week after to check on their belongings.
We were helping people with their units and questions.
We do not have a drainage problem,the flood was very rare and as I have said this was the first time this property has had any problems. We did consult with a land scaper after the flooding to find out what we could do to help f ever there was another bad storm. The properties drainage is sufficient for the amount of rain that it does get.The unexspected flooding was a different amount of water..As I said there were many businesses and homes affected by that flood and we are trying to make sure we do not have any problems in case another disaster comes along.That is why we called a landscap professional, because we do care and want to avoid any flooding wether it be a one time thing we will always try and ensure that our tenants do feel safe here. 
As Far as the Mice ,I am not sure what to say about them, we do have pest control that come out twicwe a month and this is the first person to ever have a problem..I have never had any other tenants complain and inform me of that problem,I do have a storage here and have not had any mice problems...We put mice packs in each unit andalso have traps at each unit ends.
I am very sorry for their loss and like the other tenants that were effected by the flood we tried to help as much as posible. I even came out on my days off and helped people for free to move their items.
Not everyone called us or came out and checked on their units.but it was on National news.
We cannot go into tenants units, they hold the keys we do not hold their keys.
Again I am very sorry for the loss of their items.
[redacted]
Storquest Manager

I am very sorry to hear of the customers loss, I am the manager at Kyle Storquest ( [redacted]w ). I do not have any record of a [redacted] renting any unit from us. We did have a flood back in October 29th 2015. It was a complete random act of nature. Several  tenants were affected...

by the October flooding. It was the first time this facility has ever had a problem.We take our tenants and their property Very seriously  and because of the flooding that occurred we did call out a landscaper to find out if there was anything that we could do to help if we ever have another disaster flooding,should there ever be one. There were many Homes,Vehicles,businesses and property here in Kyle that were affected by the October Flood. Not just this property...The accusations in the letter by Miss [redacted] are completely unfounded as those conversations did not take place.I am sorry for the loss of the tenant"s belongings and wish I could say or do something to help. When acts of mother Nature arise we are never ready or expect the damages that occur.The only water damage we have had was because of the flood in October 2015                                                                                        Sincerely yours                                                                                        [redacted]                                                                                 (Storquest Property Manager)

Complaint: [redacted]
I am rejecting this response because: this process is not getting anywhere; I am not satisfied with the answer and will be contacting an attorney. We do not live in Kyle, but live fairly close. Although there was significant flooding in the area, the main flooding was near rivers and streams. Our home and employers were not immediately affected by the rainfall so we had no reason to believe our belongings were going to be affected either. I am still under the belief that someone should have called or mailed correspondence regarding the "flooding" that took place. We were renting two units during this time, however, only one was flooded. It is my belief if it flooded as indicated in your response both units would have been damaged. This also contradicts the need to notify as many clients because the entire storage facility was not damaged. One of the employees also told my husband this has been an ongoing issue and she also came in on her day off and paid movers to move a woman's belongings to another unit because the woman was furious. Having the option to move to another (dry) location also indicates the entire facility was not covered in water. The employee also stated she felt so bad about what was happening to the customers she considered quitting because she couldn't face the customers any longer after what was happening. Everything stated in these replies goes against what the employees are telling my husband, [redacted]. The amount of damages we are asking is insignificant, but means a lot to us as we lost a lot of furniture and clothes that now has to be replaced. We had previously rented from this facility about six years ago with no issues. As stated previously, the most recent time we rented two units for just short of a year. During this time we paid at least $4,000 in rent in addition to the loss we incurred. I do not feel this situation was handled correctly and will not recommend your company to anyone nor will I utilize it in the future. At this point I would rather pursue legal action than continue with this process. 
Regards,
[redacted]

I do know [redacted] he lives on the same block as we do..He did have two units with us and the flooding accurred in October 29th 2015, we have over 1100 units and did try to call as many people as we could,while customers came in and told us about their units we called the surrounding units. The day of the flood I could not even get to work the pol;ice were going up and down our roads telling everyone to stay inside.They roads in and out of Kyle were closed with heavy water racing over the roads they were washed out. I did make it to work around 1PM and trying to call and answer calls from the neighborhood and tenants about their units,also customers came by evryday for about a week after to check on their belongings.We were helping people with their units and questions.We do not have a drainage problem,the flood was very rare and as I have said this was the first time this property has had any problems. We did consult with a land scaper after the flooding to find out what we could do to help f ever there was another bad storm. The properties drainage is sufficient for the amount of rain that it does get.The unexspected flooding was a different amount of water..As I said there were many businesses and homes affected by that flood and we are trying to make sure we do not have any problems in case another disaster comes along.That is why we called a landscap professional, because we do care and want to avoid any flooding wether it be a one time thing we will always try and ensure that our tenants do feel safe here. As Far as the Mice ,I am not sure what to say about them, we do have pest control that come out twicwe a month and this is the first person to ever have a problem..I have never had any other tenants complain and inform me of that problem,I do have a storage here and have not had any mice problems...We put mice packs in each unit andalso have traps at each unit ends.I am very sorry for their loss and like the other tenants that were effected by the flood we tried to help as much as posible. I even came out on my days off and helped people for free to move their items.Not everyone called us or came out and checked on their units.but it was on National news.We cannot go into tenants units, they hold the keys we do not hold their keys.Again I am very sorry for the loss of their items.[redacted]Storquest Manager

Review: On Saturday, July 13, my husband attempted to access our storage unit and a large RV was blocking it with stuff strewn about all over the alley. A total of about five units were blocked. My husband spoke with the person working in the office and they stated that they were unaware of the problem and would be taking care of it. My husband told them that we would return the following day. Sunday morning, the RV was still in the same place, the occupant was drinking beer and approached our car when he pulled up, cursing and aggressively showing us that he didn't want us there. We took a picture of the RV blocking our unit so that we would have proof that we were being prevented from accessing our unit. At this point, my husband went into the office and was told that they were aware of the problem and were trying to resolve it. We were told that we would be called by StorQuest by 5 pm, when the office closes, to let us know if the RV was moved or not. Sunday at 6 pm, we still had not received a call, so we attempted to access the unit, but the RV remained in place and the occupant was drinking beer. I called and left a message on StorQuest's v-mail stating that I still could access to my unit. I did not receive a call back. I called the Oxnard Police Dept. and was told that they would send an officer to the facility. I told them I would call them back if necessary. I left another msg on StorQuest's v-mail stating my intent to get the police involved and got a call back shortly after stating that they would have the vehicle towed and that it has been there since Friday. The vehicle was towed either late Sunday night or Monday morning, after blocking our unit since Friday. I have attempted to get the phone number for the district manager and have been given two different wrong numbers. The agreement is that I store my belongings and have access during the stated hours. This was not my experience. StorQuest allowed another tenant to block my access and did not resolve the issue in a timely manner.Desired Settlement: I would like a refund for the days that I was unable to access my unit and I would like them to pay my cost of truck rental to move my stuff to a new facility. They are unable to provide the service agreed upon in their contract. Not only did they allow a tenant to block access to my unit, but they allowed the tenant to loiter in front of my unit drinking beer and skateboarding around the facility, threatening me when trying to approach our unit. Unacceptable!