Storm Casualty Consulting

Initial Business Response / [redacted] (1000, 5, 2014/08/14) */ Storm Casualty Consulting Incorporated gives every condolence for your father's passing; we do not prey on the elderlyYour father came to us asking us to help us with his roof because his home was falling apart because of the leaking.We met with the insurance and the negotiations took months to get their approval for the work to be doneAfter all of the years of re roofing the building we had to remove multiple layers, rebuild the parapet walls, bring the building up to codeAll of the work outlined in the attached estimate completed within Month and the only payment received was for $2,after completing the job for this little payment the insured's daughter kept the final payment from the insurance company for another month before releasing it to S.C.CThe roof, guttering and everything that Storm Casualty touched has been done in an excelent mannerThe interior, as agreed upon, is not being done so that the insured does not have to pay their $3,deductible.Attached are the signed contractsReceipts, invoices, estimates, photos are available upon request Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/21) */ Final Business Response / [redacted] (4000, 9, 2014/08/22) */ Storm Casualty Consulting Incbuilt the job in agreement with [redacted] 's estimate as well as the local codesThe price for the work done; also paid by [redacted] was agreed upon between Storm Casualty and [redacted] The problem with the gutter has been rectified

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @aol.com I just spoke to minutes ago , I told you that the color black on the gutters was out of stock and we had to wait until the shipment of black gutters was indue to the large amount of hail damage that color was on back orderwe have always answered your call and I have had someone come by today to pick up any material that was left over.so now that the work is just about done when do you think you can pay us the deductible that is outstanding on the job!!!!! Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The black gutters sat in our driveway for daysParts of them, a couple of boxes of elbows and a long foot section of gutter are still sitting in our drivewayDownspout on garage still not installed and gutters still not calked and sealedAs for the deductible: I have a contract in which the deductible was waived, and it was signed by [redacted] Final Business Response / [redacted] (4000, 9, 2014/09/29) */ im on my way out to take photos and resolve the problem

This company had a rep to come to my door to do a roofing job, after a hail stormThe terms were we will do your roof, gutters, etc for no money meaning they will put thru a claim with my insurance company and they will pay my deductible, as they stated a roof for freeWell they did do the roofing but when it came time for my gutters they didn't have a gutter guy, so I waited and waited and waited, eventually I spoke to the manager Mike, that told me because the paid the deductible I wasn't getting gutters, he then told if I want to pay the deductible he will give me gutters but I have all the paperwork that includes gutters, I called him back he then told me he upgraded my shingles and that is why I didn't get gutters, I told him that was not the agreement and he needs to deliver gutters, he hung up on me I called back he told me I don't listen and that he changed my deal to upgraded shingles, keyword is he changed itI told him no that wasn't what I agreed to, he told me he is to busy he will have his attorney call me

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ The office manager called and spoke with Mr [redacted] last week, and the whole issue has been settled up to 09/10/A refund was issued to Mr [redacted] with check # [redacted] Our customer, Mr [redacted] was very satisfied with our efforts to settle the issue Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)