Storm Casualty Consulting, Inc.

Initial Business Response /* (1000, 5, 2014/08/14) */
No Representative from Storm Casualty ever caused mechanical damages by removing shingles or creating hail damageThat is 100% fabricated
S.C.CInc refunded Mr***'s moneyWe cannot do the roof for the amount that was
detailed in the adjuster estimate; the estimate price includes the $1,Deductible which is explained in the homeowner's policyThe deductible is the insured's obligation to pay for the repairsThe Insurance check was refunded less the cancellation fee outlined on the contract signed

This company cares about nothing but your money! They slam dunk their work in the poorest quality and I've spoke with everyone there about my issues and promised they would be fixeda year later nothing but they call and harass you about their moneyAnd this wasn't one or two issues it was over a dozenSave yourself the trouble and thank me later!

I have been trying for months or more to get this company out to fix the defects in stallation of gutters and downspouts from case number *** which have never been resolvedPrevious correspondence by email and phone have not been answered or addressedA representtive from the company came out months agao and agreed that there were defects and would be taken care of This compamy does not keep its verbal promises and in my opinion should be looked into by the Revdex.com

This company did an amazing job on my roofMichael made sure everything went smoothly and the job was done quickly and professionallyThank you so much for a wonderful and smooth process, I love my new roof!

Great professional peopleThey worked directly with my homeowners insuranceI didn't have to do a thing they took care of everythingI would recommend them to everyone

Initial Business Response /* (1000, 5, 2014/09/25) */
Storm Casualty Consulting was first contacted at the end of August by Mrs***9/4/*** with SCC drove to look at the damage that Mrs*** describedInitially there was no visible damage, upon speaking with two men at
the house they showed me the missing shinglesThere are shingles wind blown on the side of the dormer on the rear of the houseThe shingles are on the vertical wall of the dormer and right beneath the eveDue to the location of the missing shingles there will not be any leakingSCC explained to Mrs*** that we will be out there as soon as possible to make the repairThe work done at the property is warrantied and we will certainly back up the warranty
Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
since august 11,they said they were coming to fix my
Roof they haven't*** came out on 9/2/still not
Repair! *** said on four different occasions they were
Coming outThey haven't!!!!
Final Business Response /* (4000, 9, 2014/10/07) */
We apologize again for the delay of the repairAs stated before the corners of shingle that came off the side of the dormer would not cause a leakStorm Casualty Consulting Fixed the repair 100% Today October 7, The work done is still under warranty and we are proud to stand behind our workThank you for your business

Initial Business Response /* (1000, 5, 2015/09/11) */
The office manager called and spoke with Mr. [redacted] last week, and the whole issue has been settled up to 09/10/15. A refund was issued to Mr [redacted] with check # [redacted] Our customer, Mr. [redacted] was very satisfied with our efforts to settle...

the issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/25) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
I just spoke to 10 minutes ago , I told you that the color black on the gutters was out of stock and we had to wait until the shipment of...

black gutters was in. due to the large amount of hail damage that color was on back order. we have always answered your call and I have had someone come by today to pick up any material that was left over.so now that the work is just about done when do you think you can pay us the deductible that is outstanding on the job!!!!!
Initial Consumer Rebuttal /* (3000, 7, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The black gutters sat in our driveway for 10 days. Parts of them, a couple of boxes of elbows and a long 30 foot section of gutter are still sitting in our driveway. Downspout on garage still not installed and gutters still not calked and sealed. As for the deductible: I have a contract in which the deductible was waived, and it was signed by [redacted].
Final Business Response /* (4000, 9, 2014/09/29) */
im on my way out to take photos and resolve the problem

I would never use this company ever again ripped me and my insurance company off
never did what they say they were going to do put it all on paper charged me and never did the work. they tell you what you want to hear put don't follow thru
rating 1-10 I rate them 0 I should of went with some else I was scammed.
worst company ever

Initial Business Response /* (1000, 5, 2014/08/14) */
Storm Casualty Consulting Incorporated gives every condolence for your father's passing; we do not prey on the elderly. Your father came to us asking us to help us with his roof because his home was falling apart because of the leaking.We...

met with the insurance and the negotiations took 2 months to get their approval for the work to be done. After all of the years of re roofing the building we had to remove multiple layers, rebuild the parapet walls, bring the building up to code. All of the work outlined in the attached estimate completed within 3 Month and the only payment received was for $2,793.37 after completing the job for this little payment the insured's daughter kept the final payment from the insurance company for another month before releasing it to S.C.C. The roof, guttering and everything that Storm Casualty touched has been done in an excelent manner. The interior, as agreed upon, is not being done so that the insured does not have to pay their $3,244 deductible.Attached are the signed contracts. Receipts, invoices, estimates, photos are available upon request.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */
Final Business Response /* (4000, 9, 2014/08/22) */
Storm Casualty Consulting Inc. built the job in agreement with [redacted]'s estimate as well as the local codes. The price for the work done; also paid by [redacted] was agreed upon between Storm Casualty and [redacted].
The problem with the gutter has been rectified.

Initial Business Response /* (1000, 5, 2015/09/11) */
The office manager called and spoke with Mr. [redacted] last week, and the whole issue has been settled up to 09/10/15. A refund was issued to Mr [redacted] with check # [redacted] Our customer, Mr. [redacted] was very satisfied with our efforts to...

settle the issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This company had a rep to come to my door to do a roofing job, after a hail storm.
The terms were we will do your roof, gutters, etc for no money meaning they will put thru a claim with my insurance company and they will pay my deductible, as they stated a roof for free. Well they did do the roofing but when it came time for my gutters they didn't have a gutter guy, so I waited and waited and waited, eventually I spoke to the manager Mike, that told me because the paid the deductible I wasn't getting gutters, he then told if I want to pay the deductible he will give me gutters but I have all the paperwork that includes gutters, I called him back he then told me he upgraded my shingles and that is why I didn't get gutters, I told him that was not the agreement and he needs to deliver gutters, he hung up on me I called back he told me I don't listen and that he changed my deal to upgraded shingles, keyword is he changed it. I told him no that wasn't what I agreed to, he told me he is to busy he will have his attorney call me.

I am trying to get my gutters installed which I am owed from an insurance claim and this company keeps giving me the run around. I would not recommend this company to any one