Storebound

This is an eeriely similar sounding situation to other experiences... After buying a Maytag vertical steam iron from them through Amazon, in December 2020. Initially, I only used the dry iron feature. The first time I used the upright steam feature in February, water leaked profusely from the bottom of the tank; it won't stay tightly snapped in place despite countless efforts! I called in January and was told they'd send me a new iron. I called again in February, because I'd heard nothing and needed a new iron. I talked to the same guy who'd promised me the iron a month earlier. According to him, they were on backorder and I'd get it soon. At the end if March Icalled a 3rd time and guess what... I was told that I'll get my iron soon. I paid good money for a defective product that's useless for the feature I needed it for. I bought it, because I thought Maytag was a decent brand name! Storebound are essentially thieves and liars. I'll not hold my breath on getting a replacement anytime soon - probably never is the sad reality. I'm gathering resources to take it further at this point. It's the principle anymore and not the value. At this point I don't care within reason, how much a resolution costs me. Storebound obviously have no scrupples, are dishonest and don't care anything about reputation.

Review: I purchase a slow juicer from [redacted] back in July last year. This item s stop working. I contacted Storebound warranty department on regards warranty. When I explain to them that juicer motor had stop working they asked for me to send item back to them. The gentleman who help me say that a replacement was going to be mailed out to me as soon as they received my juicer.I send the juicer back to them back in June and to these day I have not received any replacement. When I called last week to check on the status of the replacement the gentleman how answer the phone assure me that replacement item was going to be mail out on Monday. I call today to ask for tracking number and now they telling me that these item were going to be in back order for a least 4 weeks. I ask to speak to manager.They place me on hold for 25 minutes and then transfer me to a lady named [redacted] at ext. [redacted] told me there were nothing she could do for me that I either wait the 4 weeks for the replacement or they can send me my broken juicer back. I advise her I was contacting the Revdex.com and she told me to do as I please. I find these treatment to be unfair and unacceptable.Desired Settlement: I would like a full refund. I'm really disgusted with the treatment and customer service skills from the company.

Business

Response:

Hi [redacted],

Thanks for speaking to me today. I wanted to recap the situation with [redacted] purchased her juicer from [redacted] and the juicer has stopped working, at which point she reached out to our customer service team for a replacement. Our normal process is to ask our customers to send back the defective unit and upon receipt, we send out a brand new replacement unit. Because of the timing, by the time we received [redacted]’s return, we were out of stock of the juicer. Our team told her that it would be about 4 weeks before we would be back in stock of this item. We sincerely apologize for the wait and understand her frustration. We are now back in stock and have reached out to her via email to alert her that her replacement juicer would be shipping today, 7/**/14. Unfortunately, as she did not purchase this product from us directly, we cannot offer her a refund, which was her preference.

Thank you!

Regards,