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There is no issue as far as we are concern anymore** *** is either mistaken or intentional trying to get a second checkWe represented the buyer in this transaction on 8/8/performing settlement services** *** taxes and water bills were not paid at the time of settlementShe said
she paid it but there was no proof at the time of settlementAfter we verify the information with the taxing authority and water, we find out some of the taxes were paid and some were not paidOn 8/15/2016, we wrote a check totaling $1,Check# *** and she cash the checked 8/16/I Dialo S*** personally give her the check, I waited for her at the office after our office was closed so she can get her checkI am surprise to get this letter because I gave her the checkWe recently got a check from the township for over payment of the taxes of $We immediately mailed it out to ** *** Call last week while I was on paternity leave for four daysI got back Thursday my staff informed and I research her claimed and told them she got a check and I gave it to herOn 11/4/2016, we called ** *** told her she did get a check and give her the date and the check numberShe said ah OKand hanged upWe have not hear from her again** *** is fully aware of the facts and truth in this matter.Overall, she did get her check and an additional checkAs far as her bounced check, we accommodated f a 7pm settlement and the buyer brought a certified check instead of wiring the moneyMy settlement agent agreed to continue the settlement because they did not want to postpone settlement which has been has postponed couple times because of buyer and seller schedule with the understand she will cash the check after the buyer check clears which was deposited the next day at 9am and clear immediatelyFrom my understanding from my staff she cashed the check the same nightI got a called While on vacation so I call the bank and sent my staff to get her a full refund and all fees she incurred for the checkCertified check *** given to her on 8/11/2016We strive each day to provide the best services to our client and customer and we will continue to doSO.Thanks for your time and consideration