The customer rented a 10' truck from our facility and was made aware that the gas must be replaced to the level that it dispatched or there would be a fuel charge as well as service feeThat level was noted on her paperwork in different sections as was service feeWhen truck was returned it was 1/below what it was dispatched atWe cannot confirm that customer did or did not put any gas in, we must go by the fuel level from dispatch and returnThe charges for her fuel were $service charge and $for fuel, which would be $per gallon for gallonsI do not know where she got the $figure from but the additional charge was only $We take great care in making all of our cuatomers of all charges for truck rentals and also make them aware that they MUST refuel vehichles to proper level or they will be charged accordingly as per contract
The customer rented a 10' truck from our facility and was made aware that the gas must be replaced to the level that it dispatched or there would be a fuel charge as well as service feeThat level was noted on her paperwork in different sections as was service feeWhen truck was returned it was 1/below what it was dispatched atWe cannot confirm that customer did or did not put any gas in, we must go by the fuel level from dispatch and returnThe charges for her fuel were $service charge and $for fuel, which would be $per gallon for gallonsI do not know where she got the $figure from but the additional charge was only $We take great care in making all of our cuatomers of all charges for truck rentals and also make them aware that they MUST refuel vehichles to proper level or they will be charged accordingly as per contract