Storage Masters-Denver, LLC

I apologize for any inconvenience this has caused youWhen a customer gives us a name of a family member and says contact them to get in touch with me, that is all the information we haveI have removed your name from the list and you will receive no more callsThank you for bringing this matter to my attention

The customer did report the issue to the manager of the store and the customer was referred to meI had several conversations with the customer about the issueI requested the police report and an itemized list of the items in question with an approximate value of what the customer believes the items are worth To this date I have not received the appropriate paperwork from the customer that I requestedUntil that time, I could not process any request for a claimNo value was ever discussed and the customer has my cell phone to contact me to discuss this issueWhen I receive the paperwork requested then we can proceed

I apologize for any inconvenience this has caused you. When a customer gives us a name of a family member and says contact them to get in touch with me, that is all the information we have. I have removed your name from the list and you will receive no more calls. Thank you for bringing this matter...

to my attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer did report the issue to the manager of the store and the customer was referred to me. I had several conversations with the customer about the issue. I requested the police report and an itemized list of the items in question with an approximate value of what the customer believes the...

items are worth.  To this date I have not received the appropriate paperwork from the customer that I requested. Until that time, I could not process any request for a claim. No value was ever discussed and the customer has my cell phone to contact me to discuss this issue. When I receive the paperwork requested then we can proceed.