Stoneybrook Apartments

Stoneybrook Apartments      C/o Management Support | PO BOX 680425 | San Antonio | TEXAS | 78268210.858.2402 | FAX: 210.858.2404 | [redacted]  March 21, 2017 Revdex.com1005 La Posada DriveAustin, Texas 78752  Re: [redacted]/Case #...

[redacted]  Dear Sirs:  We are in receipt of Mr. [redacted]’s complaint in regards to him vacating his apartment with his PCS orders. Mr. [redacted] was given the same information we give all of our U.S. Military personnel who need to leave due to certain Military Orders by the U.S. Government.   Our company policy, as set out in our Military Addendum, is in strict compliance with the federal Servicemembers Civil Relief Act and Section 92.017 of the Texas Property Code. In short, a servicemember wishing to terminate their lease based on orders received may do so on the 30th day following the next rental due date, provided they have delivered a copy of their orders and a notice to vacate to us. In doing this they are released from any further rent obligations under the Lease Contract that they have signed.   Mr. [redacted] came into the Stoneybrook office on March 9, 2017, to discuss his options. He gave notice through the end of April pursuant the terms of the Military Addendum; however he did not turn in his orders. Once Mr. [redacted] turns in his orders, pays April rent and vacates his unit, he will have complied with the requirements of the law. At that time, we will attempt to re-rent his unit on his behalf. If the unit is re-rented before the end of April then Mr. [redacted] will be reimbursed for his portion of April rent once the new move in occurs.   Respectfully,   [redacted]
Account ResolutionManagement Support

Complaint: [redacted]
I am rejecting this response because:
[redacted] states at the beginning of her response that the Lodge of Westover Hills doesn't charge for normal wear and tear, yet contradicts herself by saying, and I quote, "The paint charge is prorated to account for normal wear and tear". Miss [redacted] charging for normal wear and tear, is ILLEGAL. Further, the apartment was returned in better condition than received, i.e., cleaner (I have before and after pictures and videos to prove it. Additionally, I am a very clean person and only lived in the unit for 6 months). Furthermore, the move-in inspection form has notes stating there were paint stains on the walls and ceilings, as well as stains on the floor. There are also notes of dirty areas, such as the top of the fridge and dust on the floors. While the lease states that the carpet has to be cleaned professionally, it's illegal to request that from a tenant. The tenant’s obligation is to return the unit in the same condition it was received, aside from normal wear and tear. If the Lodge at Westover Hills has the unit cleaned “professionally” or paints the unit between tenants, that is considered routine maintenance for them and it CANNOT be charged to the tenant (unless damage is caused by the tenant beyond normal wear and tear), regardless of what the lease states.  Legal action will be taken against the owner of the Lodge at Westover Hills for illegally charging me for paint and cleaning, if a refund in the amount of $146.47 is not received promptly. Regards, [redacted]