Complaint: ***
I am rejecting this response because:
The stains were wear and tear for carpet that was years old - they never once replaced the carpet while I was there and only cleaned it once Also, the leasing manager said (which I documented in a recording) that pictures were taken I'd request that the manager attach these pictures to their reply to this email From the Texas Tenant's Rights Handbook: "Your
landlord cannot retain part of your security deposit to cover
wear and tear."
Regards,
*** ***
August 26.2015 Revdex.com Corporate Office Attn: [redacted] 1005 La Posada Drive Austin, Tx 78752 Fax: 512445-2096 Dear Ms. [redacted], We are writing to respond to complaint ID [redacted]. Please accept the following as our response: The carpet was badly stained/soiled and Mr. [redacted] was charged for the carpet...
cleaning expense that was above/beyond the basic cleaning charge (not carpet replacement he in his complaint). The security deposit statement was mailed to the address given to ement office by Mr. [redacted]. The post office did not return the statement as • only assume Mr. [redacted] had received the statement
Complaint: ***
I am rejecting this response because:
The stains were wear and tear for carpet that was years old - they never once replaced the carpet while I was there and only cleaned it once Also, the leasing manager said (which I documented in a recording) that pictures were taken I'd request that the manager attach these pictures to their reply to this email From the Texas Tenant's Rights Handbook: "Your
landlord cannot retain part of your security deposit to cover
wear and tear."
Regards,
*** ***
August 26.2015 Revdex.com Corporate Office Attn: [redacted] 1005 La Posada Drive Austin, Tx 78752 Fax: 512445-2096 Dear Ms. [redacted], We are writing to respond to complaint ID [redacted]. Please accept the following as our response: The carpet was badly stained/soiled and Mr. [redacted] was charged for the carpet...
cleaning expense that was above/beyond the basic cleaning charge (not carpet replacement he in his complaint). The security deposit statement was mailed to the address given to ement office by Mr. [redacted]. The post office did not return the statement as • only assume Mr. [redacted] had received the statement