Stones River Mall

Yesterday the play area was "closed for cleaning" during hours, yet no one was cleaning itWe went back today, and all the kids were playing so well togetherThe mall manager came out with security guards as backup and yelled at us repeated that the parents "need to get their kids noise levels under control" while she waived her walkie-talkie in threatening ways toward usAbout minutes later, young officer Fitzgerald came and rudely and abruptly instructed everyone to get out of the play area so they could clean itThis was at 4pm during hours of operationHe confirmed it was due to noise complaints and told us which stores complainedJewell Rush, Cool Shades kiosk, and Vanity were the complainantsDuring the entire time we were there, these businesses had no customersWe asked to speak to the manager, and she escalated her argumentsShe also implied that my year old was not a toddler and had no business being in the area, when the rules clearly state it is for children not exceeding 42" in height (he is well within guidelines)She made my children feel wrong for playing and belittled themI WAS a paying customer, but I will no longer spend my money at this place of businessI will be filing a formal complaint with management, mall ownership, and contacting media outlets as other reviews show that this happens oftenI will not let my children, nor any other children, be bullied for playing in a public play area

Yesterday the play area was "closed for cleaning" during normal hours, yet no one was cleaning it. We went back today, and all the kids were playing so well together. The mall manager came out with 3 security guards as backup and yelled at us repeated that the parents "need to get their kids noise levels under control" while she waived her walkie-talkie in threatening ways toward us. About 5 minutes later, young officer Fitzgerald came and rudely and abruptly instructed everyone to get out of the play area so they could clean it. This was at 4pm during normal hours of operation. He confirmed it was due to noise complaints and told us which stores complained. Jewell Rush, Cool Shades kiosk, and Vanity were the complainants. During the entire time we were there, these businesses had no customers. We asked to speak to the manager, and she escalated her arguments. She also implied that my 6 year old was not a toddler and had no business being in the area, when the rules clearly state it is for children not exceeding 42" in height (he is well within guidelines). She made my children feel wrong for playing and belittled them. I WAS a paying customer, but I will no longer spend my money at this place of business. I will be filing a formal complaint with management, mall ownership, and contacting media outlets as other reviews show that this happens often. I will not let my children, nor any other children, be bullied for playing in a public play area.