Hi [redacted], I have received the response letter. This resident spoke to office staff on a number of occasions about breaking her lease. She even stated to me “if she would have known it was going to be so expensive, I wouldn’t have renewed my lease agreement.” I am unaware of any “Month to month” options that were presented to her, in any case, the lease that she signed does not reflect that information, nor was that the agreement that was presented to her. The resident did not mention any issue with renewing her lease agreement and even signed the new lease at a $45/month premium because it was a short term lease agreement. Had she signed a month to month lease, as she is claiming, she would have signed at a premium of $100/month + Market Rent, this is actually the reason that she signed the 4 month lease term. She didn’t want to pay $970/month but was unsure about the situation between her and her husband. She signed a 4 month extension, that she specifically requested from our staff. She has been charged rent through the date of the new tenant’s lease per MO state Statutes. Warm Regards, [redacted] Property ManagerStonehaven South Apartments###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:
The response provided by the company lacks detail. I ([redacted]) advised the leasing company that I would be moving in June 2015 which was 4 months after my term lease agreement was completed. The company advised that the option I ([redacted]) was signing was a month to month option. The month to month option was due to the company policy requiring a minimum six month term for leasing. As stated in the company response, it was not until I ([redacted]) informed the company that I would be moving that I ([redacted]) was informed that the term signed was a four month lease agreement and not a month to month agreement. As stated in my initial complaint with the recent homicide committed in the complex in conjunction with the immediate increase of complaints on my residence following the homicide and the companies lack of assistance in the increasing harassment I felt it was in the best interest of safety to vacate. The companies lack in honesty presenting the agreement for living on the property was negligent and deceitful. Regards,[redacted]
Hi [redacted], I have received the response letter. This resident spoke to office staff on a number of occasions about breaking her lease. She even stated to me “if she would have known it was going to be so expensive, I wouldn’t have renewed my lease agreement.” I am unaware of any “Month to month” options that were presented to her, in any case, the lease that she signed does not reflect that information, nor was that the agreement that was presented to her. The resident did not mention any issue with renewing her lease agreement and even signed the new lease at a $45/month premium because it was a short term lease agreement. Had she signed a month to month lease, as she is claiming, she would have signed at a premium of $100/month + Market Rent, this is actually the reason that she signed the 4 month lease term. She didn’t want to pay $970/month but was unsure about the situation between her and her husband. She signed a 4 month extension, that she specifically requested from our staff. She has been charged rent through the date of the new tenant’s lease per MO state Statutes. Warm Regards, [redacted] Property ManagerStonehaven South Apartments###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:
The response provided by the company lacks detail. I ([redacted]) advised the leasing company that I would be moving in June 2015 which was 4 months after my term lease agreement was completed. The company advised that the option I ([redacted]) was signing was a month to month option. The month to month option was due to the company policy requiring a minimum six month term for leasing. As stated in the company response, it was not until I ([redacted]) informed the company that I would be moving that I ([redacted]) was informed that the term signed was a four month lease agreement and not a month to month agreement. As stated in my initial complaint with the recent homicide committed in the complex in conjunction with the immediate increase of complaints on my residence following the homicide and the companies lack of assistance in the increasing harassment I felt it was in the best interest of safety to vacate. The companies lack in honesty presenting the agreement for living on the property was negligent and deceitful. Regards,[redacted]