Stonehaven Dental, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the feedback and will pass this information on to our Marketing team! Have a nice day!

To whom it may concern:After looking further into *** ***' account I am showing a $balanceThe records indicate that *** also received a statement showing a $balance back in I am unsure why she feels as though we are harassing her unnecessarilyThat being said, I would
appreciate the opportunity to speak with her personally and answer any questions she may haveOur hope/goal is to always provide a great patient experience with both treatment and billingI would love to help resolve any remaining issues *** may haveI can be reached at ###-###-####Please call me any time

Dear [redacted] and Revdex.com,I am deeply sorry for the confusion. Our New Patient policy is a Free Exam and X-rays at your first visit. Our website clearly states this: Your introductory visit will include a free initial exam, during which the dentist intends to get to know you, review your health...

history and perform a detailed examination of your mouth. If no problems arise during the free exam, a professional cleaning will be performed.At this time we have our New Patients or their insurance pick up the cleaning after we offer these Free services.I am sorry for any misleading information and would still offer the 15% off your cleaning that I did that day for the inconvenience. I have purged your records as you asked but would love the opportunity to make this right. Thank you.