Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It looks like you suggested that the salesman did not tell me all of truth then about the parts not availableCan you show me the service record of the recall fix in Stoneham Ford at the time you mentioned?Regards,
*** ***
1/26/The bolts to complete recall *** were not available at the time of vehicle deliveryThe action from ford at that time was to spray the steering rack bolts with rust inhibitor due to parts not being availableIt was not the high corrosion time of year when this vehicle was sold*** *** performed the recall on November 9th replacing the steering rack boltsHad any of the steering rack bolts been broken or broken during replacement the power steering rack would have had to be replacedThis basically indicates that there was no issue with the steering rack
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
All they said was in such a contradiction. I don't believe them any more.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I was told that another customer days prior came in about one of these vehicles and they were told the same story and that ad was removed from the website. At that point Stoneham Ford knew that there was a problem with the advertisements but they left the other vehicles advertised until I inquired about them. They left the ads there misleading whoever was interested in them. Then the sales manager, [redacted], acted very unprofessional like in front of myself, my son, and [redacted], who was the sales person working with me. I was shocked, as was [redacted], as to the tone [redacted] had taken with me as to the error and telling me "your not getting that truck for that price" before explaining there was an error. Please make sure you talk with [redacted] as to [redacted]'s attitude towards us and he will tell you it was unacceptable.
Regards,
[redacted]
The bolts to complete recall [redacted] were not available at the time of vehicle delivery. The action from [redacted] at that time was to spray the steering rack bolts with rust inhibitor due to parts not being available. It was not the high corrosion time of year when this vehicle was sold. Acton ford...
performed the recall on November 9th 2015 replacing the steering rack bolts. Had any of the steering rack bolts been broken or broken during replacement the power steering rack would have had to be replaced. This basically indicates that there was no issue with the steering rack.
The Sale Price on this particular vehicle online that the customer is referring to was a misprint. This vehicle was priced online without the body (14ft box body) in error. We do post a disclaimer on all of our online vehicle pricing pages:* These are the standard features and specifications for...
this vehicle. Actual features may vary. Please see the details for this vehicle above.It is the customer’s sole responsibility to verify the existence and condition of any equipment listed. Neither the dealership nor [redacted] is responsible for misprints on prices or equipment. It is the customer’s sole responsibility to verify the accuracy of the prices with the dealer, including the pricing for all added accessories.Sale price includes all rebates to dealer. May include Ford Credit Rebate, Customer Cash Rebate, Commercial Up-fit Rebate, and/or Trade Assist Rebate. We apologize for any inconvenience we may have caused this customer. For over 90 years we strived to offer our customers the best experience possible. [redacted] [redacted]General ManagerStoneham Motor Co Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It looks like you suggested that the salesman did not tell me all of truth then about the parts not availableCan you show me the service record of the recall fix in Stoneham Ford at the time you mentioned?Regards,
*** ***
1/26/The bolts to complete recall *** were not available at the time of vehicle deliveryThe action from ford at that time was to spray the steering rack bolts with rust inhibitor due to parts not being availableIt was not the high corrosion time of year when this vehicle was sold*** *** performed the recall on November 9th replacing the steering rack boltsHad any of the steering rack bolts been broken or broken during replacement the power steering rack would have had to be replacedThis basically indicates that there was no issue with the steering rack
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
All they said was in such a contradiction. I don't believe them any more.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I was told that another customer days prior came in about one of these vehicles and they were told the same story and that ad was removed from the website. At that point Stoneham Ford knew that there was a problem with the advertisements but they left the other vehicles advertised until I inquired about them. They left the ads there misleading whoever was interested in them. Then the sales manager, [redacted], acted very unprofessional like in front of myself, my son, and [redacted], who was the sales person working with me. I was shocked, as was [redacted], as to the tone [redacted] had taken with me as to the error and telling me "your not getting that truck for that price" before explaining there was an error. Please make sure you talk with [redacted] as to [redacted]'s attitude towards us and he will tell you it was unacceptable.
Regards,
[redacted]
The bolts to complete recall [redacted] were not available at the time of vehicle delivery. The action from [redacted] at that time was to spray the steering rack bolts with rust inhibitor due to parts not being available. It was not the high corrosion time of year when this vehicle was sold. Acton ford...
performed the recall on November 9th 2015 replacing the steering rack bolts. Had any of the steering rack bolts been broken or broken during replacement the power steering rack would have had to be replaced. This basically indicates that there was no issue with the steering rack.
The Sale Price on this particular vehicle online that the customer is referring to was a misprint. This vehicle was priced online without the body (14ft box body) in error. We do post a disclaimer on all of our online vehicle pricing pages:* These are the standard features and specifications for...
this vehicle. Actual features may vary. Please see the details for this vehicle above.It is the customer’s sole responsibility to verify the existence and condition of any equipment listed. Neither the dealership nor [redacted] is responsible for misprints on prices or equipment. It is the customer’s sole responsibility to verify the accuracy of the prices with the dealer, including the pricing for all added accessories.Sale price includes all rebates to dealer. May include Ford Credit Rebate, Customer Cash Rebate, Commercial Up-fit Rebate, and/or Trade Assist Rebate. We apologize for any inconvenience we may have caused this customer. For over 90 years we strived to offer our customers the best experience possible. [redacted] [redacted]General ManagerStoneham Motor Co Inc.