To Whom It May Concern -- We are aware of the end users concerns and are actively working to resolve the problem. We were shipped product from...
one of our suppliers that was not manufactured correctly. That is the origin of the end user's product delamination. The validity of the issue has never been in doubt, however, only recently did we understand the scope of this issue. Our outside sales rep has been in contact with the end user and I will be reaching out, again, today. In general, we have a course of action and that was discussed this morning with the end user. We will now be working through the various details that must be ironed out to replace any defective product. We are committed to following through on our warranty for this end user. Thank you for the opportunity to respond. Chris W[redacted] Sales Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
Like you stated, “The drawer fronts were sold directly to the homeowner at a discounted cost in an effort to provide assistance to the homeowner.”
Why were you providing assistance to the home owner? Because your company would not honor the WARRANTY on the cabinets that were never paid for, therefore you made me purchase them!
Why did you sell them to the home owner?Because you knew I fired the contractor and your former distributor NO longer sells or is allowed to talk about your cabinets!
Why would you not honor the warranty?Like your representative told me over the phone ([redacted]) and he was told by his “boss“ ([redacted]) “Executive Cabinetry will not honor a warranty on a product that is not paid for.”
Therefore, your former distributor (I put former because he no longer sells your cabinets) [redacted] of “[redacted]” Orthe contractor [redacted] of “[redacted]” (who I will no longer allow in my house since he installed the stolen cabinets and lied about it, which means I no longer have him as a contractor) stole the money I paid them for the cabinets that they ordered from you and installed in my bathroom.So at this time I am not able to file a claim through the (fired) contractor or your (former) distributor, they are NO longer in the picture and you know this!
So, now that I have broken things down as simply as possible and I will reiterate a few more times.
I will need you to supply me with documentation as to why you will not honor the warranty on the cabinets that you told me were never paid for.
Please do not tell me to go to the distributor to get it, YOU KNOW he no longer sells your cabinets and that you made a side deal with him through collections to get your display case back.
Please do not tell me to go through the contractor,YOU KNOW I fired him and he no longer works at my residence as a contractor and he is also tied in with your former distributor and your company will not do business with him either.
So please stop playing games with me and especially my family. All I want is something to prove that there is NO WARRNATY DUE TO NONPAYMENT, like I was told by your representative.
Executive Cabinetry is a manufacturer who produces and sells kitchen and bath cabinetry through our dealer base. Our contracts are with our dealer...
who in turn sell to builders and homeowners. We are unable to provide anyone except our dealer with any documentation regarding status of payment of the cabinetry. Any financial dealings or information would need to be provided by the dealer to the homeowner. Any warranty claims need to be processed through the dealer that the homeowner purchased their cabinetry from.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Executive Cabinetry no longer does business with carpet clearance due to there legal arrangement to get their display case back from carpet clearance. There for carpete clearance is NO LONGER A DISTRIBUTER FOR EXECUTIVE CABINETERY.
Carpete clearance no longer distributes their cabinets and also DIDNOT PAY FOR THE CABINETS so they can not give me the paperwork I need to prove they didn't pay for them.
Since executive cabinetry "will not honor a warranty on a product that wasn't paid for". Like [redacted] told me over the phone that [redacted] told him to tell me. Then I need proof of that. They are not taking care of their customer (me and my family) and are protecting another business ([redacted] clearance) that did them and my family wrong!
Also for them to claim they do not do business with individual people that is not true they recently sold me the drawer/door fronts to me so I could replace the damaged ones that they claim they CAN NOT cover the warranty on since [redacted] clearance DID NOT PAY FOR THEM.
To Whom It May Concern -- We are aware of the end users concerns and are actively working to resolve the problem. We were shipped product from...
one of our suppliers that was not manufactured correctly. That is the origin of the end user's product delamination. The validity of the issue has never been in doubt, however, only recently did we understand the scope of this issue. Our outside sales rep has been in contact with the end user and I will be reaching out, again, today. In general, we have a course of action and that was discussed this morning with the end user. We will now be working through the various details that must be ironed out to replace any defective product. We are committed to following through on our warranty for this end user. Thank you for the opportunity to respond. Chris W[redacted] Sales Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
Like you stated, “The drawer fronts were sold directly to the homeowner at a discounted cost in an effort to provide assistance to the homeowner.”
Why were you providing assistance to the home owner? Because your company would not honor the WARRANTY on the cabinets that were never paid for, therefore you made me purchase them!
Why did you sell them to the home owner?Because you knew I fired the contractor and your former distributor NO longer sells or is allowed to talk about your cabinets!
Why would you not honor the warranty?Like your representative told me over the phone ([redacted]) and he was told by his “boss“ ([redacted]) “Executive Cabinetry will not honor a warranty on a product that is not paid for.”
Therefore, your former distributor (I put former because he no longer sells your cabinets) [redacted] of “[redacted]” Orthe contractor [redacted] of “[redacted]” (who I will no longer allow in my house since he installed the stolen cabinets and lied about it, which means I no longer have him as a contractor) stole the money I paid them for the cabinets that they ordered from you and installed in my bathroom.So at this time I am not able to file a claim through the (fired) contractor or your (former) distributor, they are NO longer in the picture and you know this!
So, now that I have broken things down as simply as possible and I will reiterate a few more times.
I will need you to supply me with documentation as to why you will not honor the warranty on the cabinets that you told me were never paid for.
Please do not tell me to go to the distributor to get it, YOU KNOW he no longer sells your cabinets and that you made a side deal with him through collections to get your display case back.
Please do not tell me to go through the contractor,YOU KNOW I fired him and he no longer works at my residence as a contractor and he is also tied in with your former distributor and your company will not do business with him either.
So please stop playing games with me and especially my family. All I want is something to prove that there is NO WARRNATY DUE TO NONPAYMENT, like I was told by your representative.
Executive Cabinetry is a manufacturer who produces and sells kitchen and bath cabinetry through our dealer base. Our contracts are with our dealer...
who in turn sell to builders and homeowners. We are unable to provide anyone except our dealer with any documentation regarding status of payment of the cabinetry. Any financial dealings or information would need to be provided by the dealer to the homeowner. Any warranty claims need to be processed through the dealer that the homeowner purchased their cabinetry from.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Executive Cabinetry no longer does business with carpet clearance due to there legal arrangement to get their display case back from carpet clearance. There for carpete clearance is NO LONGER A DISTRIBUTER FOR EXECUTIVE CABINETERY.
Carpete clearance no longer distributes their cabinets and also DIDNOT PAY FOR THE CABINETS so they can not give me the paperwork I need to prove they didn't pay for them.
Since executive cabinetry "will not honor a warranty on a product that wasn't paid for". Like [redacted] told me over the phone that [redacted] told him to tell me. Then I need proof of that. They are not taking care of their customer (me and my family) and are protecting another business ([redacted] clearance) that did them and my family wrong!
Also for them to claim they do not do business with individual people that is not true they recently sold me the drawer/door fronts to me so I could replace the damaged ones that they claim they CAN NOT cover the warranty on since [redacted] clearance DID NOT PAY FOR THEM.