StoneDine Cookware

Initial Business Response /* (1000, 9, 2016/07/08) */
The *** contacted us about this issue alreadyWe let her know that upon inspection we could send her replacement productsHowever, the *** declined because she refused to pay for the items to be shipped to usWe cover the costs to
ship the replacements back to the ***This option is still available to her, all she has to do is ship the items to us at her own cost
Initial Consumer Rebuttal /* (3000, 11, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have NEVER contacted Stonedine due to their not being a number or site to contactThis seems to be their canned response to complaintsStonedine is falsifying their responses at this pointI will not be responsible to ship back their faulty product only to continue to get and misleading responsesThis continued misrepresentation of their *** *** does not lead me to believe they will follow through with any of their resolutionsI am requesting a full refund as I do not trust them to fulfill any of their "solutions"