Complaint # [redacted] The Complainant purchased a home from a third party (the “Seller”) on October 29, Our company was the builder of the home for the party from which the Complainant purchased the home The complainant has a walkthrough, day and year punch list on said home We were not notified of a window leak until February 21, (after the builders one year warranty had expired) As a courtesy, we sent our person to address this per her schedule February 23, Then on March 16th we contacted complainant to follow upWe were told that there was still a problemWe let her know that we informed the supplier [redacted] Lumber and they would now be involved as this is point to address repairs and warranties We received word from [redacted] Lumber on April 24, that this has been resolvedThis is the response Stonebridge Homes received from [redacted] Lumber: I sent our Service tech out to the house on 4/to address the kitchen window that was leaking We applied a back bead of silicone to the exterior on both of the sashes If there was a void at the glass area this would resolve the issue of any water As we were leaving the builder mentioned to our tech that the bedroom awning window was leaking as well We then applied a back bead of silicone to the exterior of this window which again if there was a void at the glass it would resolve the issueAt the time of our visit the sash that was ordered but was not in yet, so with more rain coming over the next few days applying the back bead of silicone would only help in her situation of alleviating water from further coming into the house We did not move forward on the window replacement due to the silicone our window technician applied seemed to have worked due to not hearing anything else If the homeowner would like the window replaced, the window is covered under the manufacturer warranty however the labor is not covered [redacted] Stonebridge Homes, Inc.Office Administrator [redacted] *** [redacted] *** [redacted]
Complaint # [redacted] The Complainant purchased a home from a third party (the “Seller”) on October 29, Our company was the builder of the home for the party from which the Complainant purchased the home The complainant has a walkthrough, day and year punch list on said home We were not notified of a window leak until February 21, (after the builders one year warranty had expired) As a courtesy, we sent our person to address this per her schedule February 23, Then on March 16th we contacted complainant to follow upWe were told that there was still a problemWe let her know that we informed the supplier [redacted] Lumber and they would now be involved as this is point to address repairs and warranties We received word from [redacted] Lumber on April 24, that this has been resolvedThis is the response Stonebridge Homes received from [redacted] Lumber: I sent our Service tech out to the house on 4/to address the kitchen window that was leaking We applied a back bead of silicone to the exterior on both of the sashes If there was a void at the glass area this would resolve the issue of any water As we were leaving the builder mentioned to our tech that the bedroom awning window was leaking as well We then applied a back bead of silicone to the exterior of this window which again if there was a void at the glass it would resolve the issueAt the time of our visit the sash that was ordered but was not in yet, so with more rain coming over the next few days applying the back bead of silicone would only help in her situation of alleviating water from further coming into the house We did not move forward on the window replacement due to the silicone our window technician applied seemed to have worked due to not hearing anything else If the homeowner would like the window replaced, the window is covered under the manufacturer warranty however the labor is not covered [redacted] Stonebridge Homes, Inc.Office Administrator [redacted] *** [redacted] *** [redacted]