Stone Street Capital

We removed [redacted] from our calling and mailing lists in October after she had a conversation over the phone with one of our representatives.  We have not attempted to call or speak to her since that time.  If she has any additional question or concerns, she can contact Patricia...

L[redacted] at ###-###-#### and she would be happy to assist her.

As discussed  Stone Street could not fund the transaction until it received certain documents that proved that certain third parties did not have a claim to the payments that our customer sought to sell.   Stone Street received the documents from the courts directly, and we funded [redacted] on October 6, 2014.

April 20, 2015
[redacted]
Trade Practice Consultant
Revdex.com
class="MsoNormal">1411 K. Street NW, 10th
Floor
Washington,
DC20005
           
            Re:
[redacted]; ID: [redacted]
Dear Mr. [redacted],
This letter is to confirm that we
have received your correspondence dated April 17, 2015 to Stone Street Capital,
in regards to the complaint filed by the above referenced individual.  Prior to this request we have no previous
written correspondence filed by Mr. [redacted] requesting he be placed
on our Do Not Call/ Do Not Mail list.
 
In response to the attached
letter, Mr. [redacted]’s address and phone number has been placed on
our permanent Do Not Call/ Do Not Mail list and he will not receive any
solicitation from Stone Street Capital or any of its affiliates. Due to the
probability that a mailer has already been sent to the mail house, this request
will take effect thirty (30) days from the above date. We sincerely apologize
for any inconvenience this may have caused.   
Should you have any questions or
concerns please feel free to contact me directly at ###-###-####.
Sincerely,
 
David M. L[redacted]
Sr. Vice President & General
Counsel
Stone Street Capital, LLC
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Pleasealso have this business and its affiliates refrained from sending any kind of mail to my address.
Regards,
[redacted]

Dear [redacted],
 
New Roman" size="3">
This letter is to confirm that we
have received your correspondence dated September 15, 2015 to Stone Street
Capital, in regards to the complaint filed by the above referenced
individual.  Prior to this request we have no previous written
correspondence filed by [redacted] requesting he be placed on our Do Not Call/
Do Not Mail list.
 
[redacted]‘s address and phone number have been placed on our permanent
Do Not Call/ Do Not Mail list and he will not receive any solicitation from
Stone Street Capital or any of its affiliates. Due to the probability that a
mailer has already been sent to the mail house, this request will take effect
thirty (30) days from the above date. We sincerely apologize for any
inconvenience this may have caused.  
 
Should you have any questions or
concerns please feel free to contact me directly at ###-###-####.
 
 
Molly K[redacted]
Manager of Sales Support
 
Stone Street Capital, LLC
###-###-#### 
[redacted]@stonestreet.com

September 4, 2014 
Dear [redacted],This letter is to confirm that we have received your correspondence dated September 1, 2014 to Stone Street Capital, in regards to the complaint filed by the above referenced individual.
In response to the attached letter, [redacted]’s address and phone number has been placed on our permanent Do Not Call/ Do Not Mail list and he will not receive any solicitation from Stone Street Capital or any of its affiliates. Due to the probability that a mailer has already been sent to the mail house, this request will take effect thirty (30) days from the above date. We sincerely apologize for any inconvenience this may have caused.
Should you have any questions or concerns please feel free to contact me directly at [redacted].Sincerely,
David *. L[redacted] Sr.
Vice President and General Counsel Stone Street Capital,

March 19, 2014
To Whom It May Concern:
Slone Street Capital, LLC is in receipt of your letter regarding the request made by [redacted]. Pursuant to your notice of this request, Slone Street Capital, LLC has removed [redacted] from the company marketing phone/mail...

database.
Obviously, Stone Street Capital, LLC is highly committed to the satisfaction of its many current and prospective customers. Additionally, as a Revdex.com Accredited Business, Stone Street Capital, LLC is constantly striving to provide all customers with exceptional and ethical service.
Please do not hesitate to contact me should you have any further questions or concerns. I can be reached by phone at ###-###-####, by fax at ###-###-####, and by e-mail at [redacted].
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:1. None of my grievances and requests per my original complaint were addressed. (No apology for overly aggressive harassment and no reason given why they continued to call after I requested them to stop calling TWICE.)
2. Misspelling my name as "[redacted]" It is [redacted]. After 20+unsolicited calls and close to10 pieces of mail from Stone Street Capital, LLC which spells my name correctly, I find it insulting that the Senior Vice President and General Counsel, [redacted], doesn't have the attention to detail to spell my name correctly and he responded with such a shoddy, unprofessional, impersonal letter, maybe a testament to the services his business offers? 
Unsatisfied,[redacted]

From: David L[redacted] Date: Tue, Nov 10, 2015 at 1:21 PMSubject: Revdex.com Complaint [redacted]To: "[redacted] ([redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>Revdex.com Complaint ID [redacted] [redacted] [redacted]Newport News , VA  [redacted]Daytime Phone:...

###-###-####E-mail: [redacted]@[redacted].netDear [redacted], This letter is to confirm that we have received your correspondence dated October 2, 2015 to Stone Street Capital in regards to the complaint filed by the above referenced individual.  Prior to this request we have no previous written correspondence filed by [redacted] requesting he be placed on our Do Not Call/ Do Not Mail list. In response to the attached letter, [redacted]‘s address and phone number has been placed on our permanent Do Not Call/ Do Not Mail list and he will not receive any solicitation from Stone Street Capital or any of its affiliates. Due to the probability that a mailer has already been sent to the mail house, this request will take effect thirty (30) days from the above date. We sincerely apologize for any inconvenience this may have caused.   Please note that this complaint was addressed as set forth above shortly after being received but we failed to advise the Revdex.com that we had taken appropriate action and we apologize for that as well. Should you have any questions or concerns please feel free to contact me directly at  [redacted]. Sincerely, David *. L[redacted]Sr. Vice President and General Counsel[redacted]
[redacted]Bethesda, MD [redacted]Company Number: [redacted]Direct Line: [redacted]Cell: [redacted]Fax: [redacted]

June 24, 2014
Dear **. Dennis, This letter is to confirm that we have received your correspondence dated June 23, 2014 to Stone Street Capital, in regards to the complaint filed by the above| referenced individual. Prior to this request we have no previous written correspondence...

filed by **. [redacted] requesting he be placed on our Do Not Call/ Do Not Mail list.In response to the attached letter, **. [redacted]'s address and phone number has been placed on our permanent Do Not Call/ Do Not Mail list and he will not receive any solicitation from Stone Street Capital or any of its affiliates. Due to the probability that a mailer has already been sent to the mail house, this request will take effect thirty (30) days from the above date. We sincerely apologize for any inconvenience this may have caused.
Should you have any questions or concerns please feel free to contact me directly at ###-###-####,Sincerely,

July 30, 2014
To Whom It May Concern:Stone Street Capital, LLC is in receipt of the second rejection to the follow-up response regarding this matter. As requested, [redacted] sent us copies of Stone Street mailers that he has received. We verified the mailers were sent by Stone Street, however they were sent before [redacted] was removed from our marketing database. Therefore, no additional mail will be sent to [redacted] from Stone Street now that his name has been removed from the database. Additionally, it was verifical that nobody at Stone Street has or is “spoofing” calls to [redacted]. As I explained in my last correspondence, the phone number [redacted] said he received calls srom is not a Stone Street phone number. I also attempted to speak with [redacted] about this matter in order to clarisy the situation, but my repeated calls have not been relurned.Please do not hesitate to contact me should you have any further questions or concerns. I can be reached by phone at ###-###-####, by fax at ###-###-####, and by e-mail at [redacted].Sincerely,Thomas B[redacted], Esq.

This transaction is complete and ready to fund.  Unfortunately, these particular structured settlement payments have been subject to a fraudulent attempt to sell in the past.   As such, this sale is subject to a higher level of review to ensure that we are contracting with the individual...

who owns the payments and not the individual who attempted to fraudulently sell these same payments in the past.   We are reviewing the final documents, and if we conclude that the individual to whom we are speaking is in fact the annuitant, we will close the transaction.

February 22, 2016
[redacted]
Trade Practice Consultant
Revdex.com
w:st="on">1411 K. Street NW, 10th
Floor Washington,
DC20005
          
            Re:
[redacted]; case: [redacted]
Dear [redacted],
This letter is to confirm that we
have received your correspondence dated February 22, 2016 to Stone Street
Capital, in regards to the complaint filed by the above referenced individual.  Prior to this request we have no previous
written correspondence filed by [redacted] requesting he be placed on our Do
Not Call/ Do Not Mail list.
In response to the letter, [redacted]’s
address and phone number has been placed on our permanent Do Not Call/ Do Not
Mail list and she will not receive any solicitation from Stone Street Capital
or any of its affiliates. Due to the probability that a mailer has already been
sent to the mail house, this request will take effect thirty (30) days from the
above date. We sincerely apologize for any inconvenience this may have caused.   
Should you have any questions or
concerns please feel free to contact me directly at ###-###-####.
Sincerely,
Stone Street
Capital, LLC
 
David *. L[redacted],
Esq.
Sr. V. Pres and
General Counsel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

July 9, 2014
To Whom ll May Concern:Stone Street Capital, LLC is in receipt of your letter regarding the request made by [redacted]. Pursuant to your notice of this request, Stone Street Capital, LLC has removed [redacted] from the company marketing phone/mail...

database.Obviously, Stone Street Capital, LLC is highly committed to the satisfaction of its many current and prospective customers. Additionally, as a Revdex.com Accredited Business, Stone Street Capital, LLC is constantly striving to provide all customers with exceptional and ethical .service.Please do not hesitate to contact me should you have any further questions or concerns. 1 can be readied by phone at ###-###-####, by fax at ###-###-####, und by e-mail at [redacted].Sincerely,

Stone Street Capital resolved the problem on April 26,2016

From: David L[redacted] Date: Tue, Nov 10, 2015 at 4:16 PMSubject: Revdex.com complaint ID [redacted]To: "[redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>Re: [redacted], ID: [redacted] Dear [redacted], This letter is to confirm that we have received...

your correspondence dated October 30, 2015 to Stone Street Capital, in regards to the complaint filed by the above referenced individual.  Prior to this request we have no previous written correspondence filed by [redacted] regarding this issue.In response to the complaint, please be advised of the following: [redacted] is trying to sell us and we are trying to buy some of his structured settlement payments.  In order to do that we have to comply with the New York State law that governs the transfer of these payments and we have to obtain a court order approving the transfer.  We are not able to control or predict when or the outcome of our petition in New York, as that is in the hands of a Judge and not in our hands. [redacted] executed a contract with Stone Street on August 25, 2015. In order to close the transaction it needs to be approved by a New York court.  We immediately filed the court petition in Queens County, under case # [redacted]/**. The court subsequently set a hearing for this matter on November 17, 2015. This will be a submission date, where [redacted] does not have to appear. Pursuant to the New York statute, the court has up to 60 days to make a ruling on the matter. Stone Street has been very diligent in trying to push this matter along as fast as possible; however, we are unfortunately at the mercy of the court in making a decision on this matter.   If you have any other questions in this regard, please feel free to give us a call, but rest assured, we are doing everything we can to get this matter approved for you. We sincerely apologize for any inconvenience this may have caused.   Should you have any questions or concerns please feel free to contact me directly at [redacted]. Sincerely,Stone Street Capital, LLC David *. L[redacted]Sr. Vice President and General CounselStone Street Capital, LLCSuite [redacted]Bethesda, MD [redacted]Company Number: [redacted]Direct Line: [redacted]Cell: [redacted]Fax: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I continue to recieve mail and phone calls from "STONE STREET CAPITAL. As I have stated before, What they have been doing is sending the mail with no return address
on the envelope, enticing you with "PAY TO THE ODER" through the envelope window. I am now looking to sue them for putting my Private information on Family's answering machines and also Talking with them.
This is all documented from Myself and others. What this person, Going by the name of Johnathen, listed in the previous complaint.,Has Brought all his affiliates That he knows in the business also calling me and sending me
the daily and repetitive harassment. The Person(S), is now Spoofing, having me pick up as a local call. So STONE STREET has not been faithful in keeping there word. I have original documentation, Recorded messages, tons of mail,
and best of all, Wittnesses.
Regards,
[redacted]

Review: After receiving many items in the mail from SSC I contacted them and talked about options, one of my very first questions was the funding process after approval. I explained to [redacted] that in a previous transaction I had trouble getting 100% of the money after approval. He assured me funding was not an issue and they fund immediately there is no waiting on other sources for the money. I have asked other times and was told 1-3 days. I'm on day 3 and they have no idea when I will be funded. Could be days could be weeks. They don't know. I am so ashamed I fell for this company!!Desired Settlement: I want funded yesterday!!!

Business

Response:

See Attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Yes although it has been funded, the customer service representative was not honest in his information throughout the transaction and funding process. He simply left out important details when asked specific questions on the process. I do not want anything from them but I do not feel that bad experiences should be hid from future possible clients. I would NOT do any business with them in the future. Very poor company to work with. Not to mention once they had everthing signed they needed their response to any questions was very slow. And the CSR was very hard to get a hold of.

Regards,