Stone Gardens Gym

[redacted] Please See Attached Documents [redacted] , Revdex.com Resolutions ConsultantRevdex.comPO Box 1000DuPont, WA 98327Phone: 206-431-2222Fax 206-431-2211Ms [redacted] ,Thank you for forwarding Mr [redacted] ***'s complaint to us.The membership contract that Mr [redacted] signed on July 10, clearly states that cancellation requests must be submitted toStone Gardens in writingIn order to avoid any confusion, our staff are strictly forbidden from accepting verbal cancellationsand they are all well trained to inform members that we can only accept cancellation requests in writingPlease see the follow·ing excerpt from the contract signed by Mr***."I understand that I may cancel my membershipI understand that I must give Stone Gardens my cancellation re-quest three business days prior to the billing on the 20th of the month to ensure l will not be charged and such noticebe delivered in writing to Stone Gardens"We provide cancellation forms at both our locations and an electronic form is offered on our websiteWe also accept cancellationswritten to us via email or by post We did not receive any such written cancellation request from Mr [redacted] until August22,2015-After he contacted us on August 22, we offered to reimburse Mr [redacted] two months of membership fees as a gesture ofgoodwill but he chose to refuse that offer.Additionally, on his membership contract Mr [redacted] declined our offer to email him monthly notices of his electronic fundtransfer billingsThat excerpt is below."Would you like to receive Monthly billing receipt by email? Yes or No"By checking the "No" box, he chose to not be reminded of the monthly chargesIf Mr [redacted] had accepted that offer he wouldhave been more aware of the agreed upon, ongoing transactions and perhaps would have taken the required actions to cancel.Our goodwill offer to reimburse Mr [redacted] for two months of membership fees still stands and we will honor that offer shouldhe decide to accept it by December ", Please let me know if you would like any other information.Sincerely,Blllce A [redacted] Chief Operations OfficerVice President

[redacted] Please See Attached Documents [redacted]
[redacted], Revdex.com Resolutions ConsultantRevdex.comPO Box 1000DuPont, WA 98327Phone: 206-431-2222Fax 206-431-2211Ms. [redacted],Thank you for forwarding Mr. [redacted]'s complaint to us.The membership contract that Mr. [redacted] signed on July...

10, 2014 clearly states that cancellation requests must be submitted toStone Gardens in writing. In order to avoid any confusion, our staff are strictly forbidden from accepting verbal cancellationsand they are all well trained to inform members that we can only accept cancellation requests in writing. Please see the follow·ing excerpt from the contract signed by Mr. [redacted]."I understand that I may cancel my membership. I understand that I must give Stone Gardens my cancellation re-quest three business days prior to the billing on the 20th of the month to ensure l will not be charged and such noticebe delivered in writing to Stone Gardens. "We provide cancellation forms at both our locations and an electronic form is offered on our website. We also accept cancellationswritten to us via email or by post We did not receive any such written cancellation request from Mr. [redacted] until August22,2015-After he contacted us on August 22, 2015 we offered to reimburse Mr. [redacted] two months of membership fees as a gesture ofgoodwill but he chose to refuse that offer.Additionally, on his membership contract Mr. [redacted] declined our offer to email him monthly notices of his electronic fundtransfer billings. That excerpt is below."Would you like to receive Monthly billing receipt by email? Yes  or No"By checking the "No" box, he chose to not be reminded of the monthly charges. If Mr. [redacted] had accepted that offer he wouldhave been more aware of the agreed upon, ongoing transactions and perhaps would have taken the required actions to cancel.Our goodwill offer to reimburse Mr. [redacted] for two months of membership fees still stands and we will honor that offer shouldhe decide to accept it by December 31 ", 2015. Please let me know if you would like any other information.Sincerely,Blllce A[redacted]Chief Operations OfficerVice President