Stone Age Tile & Marble

On November 26,2016, I placed a special order to purchased marble pieces (total cost $240.75) I paid a deposit of $ Approximately two weeks later I was contacted by Stone Age to pick up the finished product The product was severally damaged and could not be taken home due to the condition Stone Age instructed they would repair and contact me when completed Between 2-weeks went by and no one from Stone Age called I eventually called on or around December 28, and was told that nothing had been done to fix the marble pieces and that I would have to wait I instructed I can not wait this length of time and that I requested a refund I was told that they would look into the refund and get back to me shortly No one contacted me On January 9, 2017, I again contacted the store and was told the merchandise is not ready and no refunds will be given, in fact, I was hung up on when I said that was unsatisfactory At that point I decided to file a compliant with Be

Review: Stone Age Tile does not stand behind their products nor the work of their sub-contractors. An issue arose with newly installed flooring where the sub-contractor ([redacted]) did not correctly apply the base flooring. Insufficient tile spacing and incorrect cement caused all the floor tiles to become loose, shift, chip and raise; causing a severe tripping hazard. This was brought to the attention of the owner of Stone Age Tile who personally visited the site, acknowledged the problem, and contracted verbally with the homeowner to correct this issue at no cost. A different sub-contractor was scheduled by Stone Age Tile to correct the flawed workmanship and hazards created by [redacted]. However, on the first day of this corrective action work, Stone Age Tile withdrew his agreement with no prior warning and no valid explanation. This left the new sub-contractor stranded with workers on the premises. Furthermore, the tile floor is not fixed and is still a severe tripping hazard. Please contact us for additional details.Desired Settlement: We are demanding the verbal contract be re-instated with the second sub-contractor scheduled to perform the corrective action work. This must include the complete removal of the damaged tile floor and sub-floor. The new floor must include the correct sub floor (installed to manufacturer's specifications) and a new floor. We will not accept re-installation of any materials used on the original floor. This verbal contract was consented to by all parties in December 2013.