Stockley Materials

Henry L [redacted] 7:PM (hours ago)to me [redacted] ,I would like the following to be my online response to the complaint:Mrs [redacted] ,We were and have been extremely busy, and when we had the difficulty with the trench and could not finish that day, it put us in a tough position with all the other jobs we have We have been working days a week for months straight That however is no excuse for letting your job go on for two weeks, and not communicating well with you Since then we have completed the job, added two extra items to the garage for you at no extra charge, and I am deducting $from your final bill Please allow me to apologize again for the inconvenience As far as the trenching machine is concerned, I had no idea that the rental company had left the machine in your yard all that time When I found that out, I was very surprised They typically pick it up the same day, or at worst, the next day I called them different times and expressed how urgent it was to come and get it I will apologize for Sunbelt Rentals as well I hope you will not think this is a typical experience with Blue Star We have an A+ rating with the Revdex.com, and an A rating on Angie's List, and we have earned those ratings over the last years I hope you would consider working with us again Sincerely,Hank L [redacted] President, Blue Star ElectricHank L [redacted] PresidentBLUE STAR ELECTRIC, LLCOH LIC#***Phone: (440)554-8790Fax: (888) 554-5037http://www.bluestarelectric.net

Henry L[redacted] <hl[redacted]@hotmail.com>7:21 PM (13 hours ago)to me [redacted],I would like the following to be my online response to the complaint:Mrs. [redacted],We were and have been extremely busy, and when we had the difficulty with the trench and could not finish that day, it put us in a...

tough position with all the other jobs we have.  We have been working 7 days a week for 2 months straight.  That however is no excuse for letting your job go on for two weeks, and not communicating well with you.  Since then we have completed the job, added two extra items to the garage for you at no extra charge, and I am deducting $300 from your final bill.  Please allow me to apologize again for the inconvenience.  As far as the trenching machine is concerned, I had no idea that the rental company had left the machine in your yard all that time.  When I found that out, I was very surprised.  They typically pick it up the same day, or at worst, the next day.  I called them 3 different times and expressed how urgent it was to come and get it.  I will apologize for Sunbelt Rentals as well.  I hope you will not think this is a typical experience with Blue Star.  We have an A+ rating with the Revdex.com, and an A rating on Angie's List, and we have earned those ratings over the last 8 years.  I hope you would consider working with us again.  Sincerely,Hank L[redacted]President, Blue Star ElectricHank L[redacted]PresidentBLUE STAR ELECTRIC, LLCOH LIC#[redacted]Phone: (440)554-8790Fax: (888) 554-5037http://www.bluestarelectric.net