STL Fitness and Wellness Group

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: *** ***/owner
Contact Email: ***@yahoo.com
*** canceled her sessions without taking heed to my hour noticeWhen a client does this they lose the sessionThis is industry standard*** was aware
of this policy and will not be getting a refundShe has tried to smear my name personally and professionallyShe needs to move on
Final Business Response /* (1000, 24, 2015/10/26) */
She saw the contract and was aware that she lost these sessionsI don't know what else to do and what else to sayI've sent copies of my contractI see that *** wasn't pleased with my response, but I sent all the proof I need to show this case has nothing else to itShe is not going to be refunded this moneyShe signed an agreement showing that if she didn't call at least hours before the session, that she would lose the sessionsShe was well aware of thisShe lost these sessions because she cancelled themThis is a universal policy that every trainer usesPeople don't get refunded for personal training sessionsThat's just how it isThe texts between us are all typed out by herThese are not realIf she sent in a screen shot copy of those text messages, that would be different