Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ On Friday, June 19, 2015, I personally spoke with [redacted] to try and explain this situation On May 29, 2012, Ms [redacted] signed an [redacted] Financial Lease for her Chevrolet Volt at [redacted] ChevroletAccording to her lease, Ms [redacted] was responsible for any excess wear and tear on the vehicle wherever it was dropped off at the end of the [redacted] lease term On Tuesday, May 19, 2015, Ms [redacted] grounded her leased Chevrolet Volt at Bredemann Chevrolet, and subsequently, leased a new Chevrolet Volt from us in a separate transaction [redacted] Chevrolet completed all required paperwork related to grounding the Volt (date, mileage, etc.), and then parked it to await inspection and transport by *** On Friday, May 22, 2015, an [redacted] representtive came to our dealership and inspected the VoltA copy of the inspection report outlining chargeable wear in the amount of $for a minor dent in the right front door and a minor dent in the right rear door was subsequently sent to Ms [redacted] The [redacted] representative also noted $worth of other scratches and scuffs on the front bumper, rear bumper, right rear door, left rear panel, left front wheel, left rear wheel, right front wheel and right rear wheel, but chose to classify them as non-chargeable wear Ms [redacted] was surprised by the [redacted] charges and reached out to us for an explanation of the [redacted] chargesShe referenced a previous lease return by her boyfriend at another dealership where damages had been waivedI explained that the other dealership may have purchased the vehicle from [redacted] when it was grounded, which would have given that dealership the option to waive the repair costsOur dealership could have purchased her Volt from [redacted] when it was grounded, but chose not to exercise that option, making it necessary for [redacted] to inspect and take possession of its vehicle I also explained that Ms [redacted] had the opportunity to control her repair costs by have any repair work done before the vehicle was turned inAny damage estimates resulting from the [redacted] inspection were not negotiable under the terms of her leaseI also mentioned she could have also purchased insurance to cover any potential tudamages at the time she signed her original lease Again, our dealership simply completed all the necessary paperwork for grounding Ms [redacted] 's Volt as a courtesy to her and [redacted] FinancialThe Volt was not damaged in the very short time it was in our possessionThe terms of the [redacted] lease agreement make it very clear that Ms [redacted] is responsible for any wear and tear in this instanceWe value Ms [redacted] as a customer and hope she finds this explanation satisfactory Respectfully submitted, BREDEMANN CHEVROLET [redacted] Bredemann Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although I am upset at having to pay this $bill due to MrBredemann's response, the bigger issue pertains to how this situation was handled by the dealershipThe employees at Bredemann are clearly not well-trained and this cost me big timeI'm sorry I did not remember every word of a lease I signed three years priorWhen I asked Mr [redacted] if the tuwas completed, I would hope he would have advised me the process would be completed by [redacted] instead of telling me everything was completed and good to go Furthermore, when I called and spoke with the manager, [redacted] he informed me that he would look into the situation, view the parking-lot video footage, and get back to meA full two weeks passed with no call from Mr [redacted] I only finally got a call back from MrBredemann the morning after my complaints were submittedMrBredemann had no response as to why his employee was so delinquent The moral of this story is that the employees and management are unprofessional and poorly trainedIt's not everyday that I buy/lease a car, and I had hoped they would have been more helpful in walking me through the processInstead, they lied to me in order to stick me with a large bill in the endI would think that the dealership would be able to help me with this $bill in turn for my continued business and future purchase of another $30,000+ carbut I guess MY math is wrongI'll never spend another penny at this dealership and I'll tell as many people as I can about their deceitful business practices and ethics Final Business Response / [redacted] (4000, 10, 2015/07/03) */ Ms [redacted] signed the [redacted] Financial lease for her Volt at [redacted] Chevrolet on May 29, The [redacted] Financial Lease Agreement clearly states that at lease end the Lessee (Ms [redacted] ) owes [redacted] Financial any excess mileage charge, any lease end extension charge and any estimated or actual cost of repairing any excess wear, plus tax Ms [redacted] dropped off the Volt at [redacted] Chevrolet on May 22, A few days later an [redacted] representative physically inspected the Volt [redacted] subsequently sent a report to Ms [redacted] detailing $in damages, but limited the amount considered excess wear to $Ms [redacted] was responsible for paying this amount to [redacted] under the terms of her [redacted] lease No one at [redacted] "stuck" Ms [redacted] for covering the cost of damages that she was responsible for under the terms of her Volt leaseWe did not sign off on a physical inspection, and had no idea what if any excess wear and tear damage or charges there might be, which was for [redacted] to determine [redacted] simply grounded the vehicle and was not involved financially with this transaction in any way Ms [redacted] signed a new unrelated [redacted] Financial lease for a Volt at [redacted] Chevrolet on May 22, There is no mention of the Volt anywhere in the Volt lease agreementMs [redacted] will also be responsible for any excess wear and tear on that vehicle at the end of lease term as determined by [redacted] FinancialThe process is consistent and clearly spelled out in the lease agreements Again, we appreciate Ms [redacted] 's business and apologize for any misunderstanding regarding the process Respectfully submitted, [redacted] CHEVROLET [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ On Friday, June 19, 2015, I personally spoke with [redacted] to try and explain this situation On May 29, 2012, Ms [redacted] signed an [redacted] Financial Lease for her Chevrolet Volt at [redacted] ChevroletAccording to her lease, Ms [redacted] was responsible for any excess wear and tear on the vehicle wherever it was dropped off at the end of the [redacted] lease term On Tuesday, May 19, 2015, Ms [redacted] grounded her leased Chevrolet Volt at Bredemann Chevrolet, and subsequently, leased a new Chevrolet Volt from us in a separate transaction [redacted] Chevrolet completed all required paperwork related to grounding the Volt (date, mileage, etc.), and then parked it to await inspection and transport by *** On Friday, May 22, 2015, an [redacted] representtive came to our dealership and inspected the VoltA copy of the inspection report outlining chargeable wear in the amount of $for a minor dent in the right front door and a minor dent in the right rear door was subsequently sent to Ms [redacted] The [redacted] representative also noted $worth of other scratches and scuffs on the front bumper, rear bumper, right rear door, left rear panel, left front wheel, left rear wheel, right front wheel and right rear wheel, but chose to classify them as non-chargeable wear Ms [redacted] was surprised by the [redacted] charges and reached out to us for an explanation of the [redacted] chargesShe referenced a previous lease return by her boyfriend at another dealership where damages had been waivedI explained that the other dealership may have purchased the vehicle from [redacted] when it was grounded, which would have given that dealership the option to waive the repair costsOur dealership could have purchased her Volt from [redacted] when it was grounded, but chose not to exercise that option, making it necessary for [redacted] to inspect and take possession of its vehicle I also explained that Ms [redacted] had the opportunity to control her repair costs by have any repair work done before the vehicle was turned inAny damage estimates resulting from the [redacted] inspection were not negotiable under the terms of her leaseI also mentioned she could have also purchased insurance to cover any potential tudamages at the time she signed her original lease Again, our dealership simply completed all the necessary paperwork for grounding Ms [redacted] 's Volt as a courtesy to her and [redacted] FinancialThe Volt was not damaged in the very short time it was in our possessionThe terms of the [redacted] lease agreement make it very clear that Ms [redacted] is responsible for any wear and tear in this instanceWe value Ms [redacted] as a customer and hope she finds this explanation satisfactory Respectfully submitted, BREDEMANN CHEVROLET [redacted] Bredemann Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although I am upset at having to pay this $bill due to MrBredemann's response, the bigger issue pertains to how this situation was handled by the dealershipThe employees at Bredemann are clearly not well-trained and this cost me big timeI'm sorry I did not remember every word of a lease I signed three years priorWhen I asked Mr [redacted] if the tuwas completed, I would hope he would have advised me the process would be completed by [redacted] instead of telling me everything was completed and good to go Furthermore, when I called and spoke with the manager, [redacted] he informed me that he would look into the situation, view the parking-lot video footage, and get back to meA full two weeks passed with no call from Mr [redacted] I only finally got a call back from MrBredemann the morning after my complaints were submittedMrBredemann had no response as to why his employee was so delinquent The moral of this story is that the employees and management are unprofessional and poorly trainedIt's not everyday that I buy/lease a car, and I had hoped they would have been more helpful in walking me through the processInstead, they lied to me in order to stick me with a large bill in the endI would think that the dealership would be able to help me with this $bill in turn for my continued business and future purchase of another $30,000+ carbut I guess MY math is wrongI'll never spend another penny at this dealership and I'll tell as many people as I can about their deceitful business practices and ethics Final Business Response / [redacted] (4000, 10, 2015/07/03) */ Ms [redacted] signed the [redacted] Financial lease for her Volt at [redacted] Chevrolet on May 29, The [redacted] Financial Lease Agreement clearly states that at lease end the Lessee (Ms [redacted] ) owes [redacted] Financial any excess mileage charge, any lease end extension charge and any estimated or actual cost of repairing any excess wear, plus tax Ms [redacted] dropped off the Volt at [redacted] Chevrolet on May 22, A few days later an [redacted] representative physically inspected the Volt [redacted] subsequently sent a report to Ms [redacted] detailing $in damages, but limited the amount considered excess wear to $Ms [redacted] was responsible for paying this amount to [redacted] under the terms of her [redacted] lease No one at [redacted] "stuck" Ms [redacted] for covering the cost of damages that she was responsible for under the terms of her Volt leaseWe did not sign off on a physical inspection, and had no idea what if any excess wear and tear damage or charges there might be, which was for [redacted] to determine [redacted] simply grounded the vehicle and was not involved financially with this transaction in any way Ms [redacted] signed a new unrelated [redacted] Financial lease for a Volt at [redacted] Chevrolet on May 22, There is no mention of the Volt anywhere in the Volt lease agreementMs [redacted] will also be responsible for any excess wear and tear on that vehicle at the end of lease term as determined by [redacted] FinancialThe process is consistent and clearly spelled out in the lease agreements Again, we appreciate Ms [redacted] 's business and apologize for any misunderstanding regarding the process Respectfully submitted, [redacted] CHEVROLET [redacted]