Stirling Landscape & Tree Service

Review: Last July, I spent over $6,000 to have Stirling Nursery install perennials (trees, plants) in my newly landscaped gardens. I was told that if I installed the plants myself, they would not be guaranteed so I hired the company to do the work. After the work was done, I removed a piece of burlap from around a $165 kousa dogwood only to have the tree bark come away with it. I recognized that this was not a good sign but thought I would give the tree a chance to recover. It didn't. This spring, I looked for a sign of growth but it didn't happen. When I went to the company, the owner refused to replace the tree. After giving me the perverbial "run around", he offered to give me $40 instead. When I complained and reminded him about the one-year guarantee, he said he would "never replace the tree". Other plants are failing too but I know better than to try to go back to the owner.Desired Settlement: I would like to have a tree like the one I purchased. I would also like to have it planted.

Business

Response:

I.D #[redacted] Response[redacted] of Revdex.com and [redacted]. [redacted] HomeownerA. I have visited the site and have seen a “struggling” Dogwood. All otherplants appear fine and are growing. The statement that other plants are “failing” is totally FALSE.The Dogwood was not a Galilean as implied, but a Good Shepherd as per our invoice. See enclosed.See the original “proposal” dated 6/12/14 also (enclosed).Our policy when planting at a “fee rate of 85%”, we give a guarantee.THE “ACCEPTED” CONTRACT WAS FOR ANY PLANTS (if not planted by the sister of property owner) to be planted by us “HOURLY” which has no provision for a guarantee. As told Mr. [redacted] and his sister :When planted by the hour, their cost is only a couple dollars “per labor” And NEVER WAS ANY GUARANTEE OFFERED or IMPLIED Ever Especially for a year. This statement was totally FALSE, (see copy of All papers, quote, invoice supplied etc.)B. We tolerated a lot of verbal abuse 3 times by Mr. [redacted]’s sister and diddid try to offer a nominal settlement of $40. to cool her abusive attitude and disruptive behavior at our “center” BUT we will not sit back and offer any more financial help.The work was complimented and PAID for at completion along with a Courtesy discount of $310.88 to help customer defray any “loss” should it be incurred with a “mid-summer” planting of lawn and shrubbery.They should be appreciative of only losing one plant considering a terrible winter.Bob S[redacted]- Owner