Stinson Heating & Cooling LLC

Initial Business Response / [redacted] (1000, 10, 2015/09/23) */ I am the ownerThis is the first I am hearing about these problemsI have only gone back and worked on the system twiceThis Spring when I looked at the system the system was running fineI told them that the moving the PVC pipe would have to be a low priority because that was a busy time for meThey say they have replaced the entire system and the system I installed was under warranty for yearsI am surprised that they filed this complaintI never say this coming

Initial Business Response /* (1000, 10, 2015/08/26) */
Mr*** called in the spring saying he had an a/c problemUpon inspection, I found a inch blanket of grass and dirt on his condensorThat was customer neglectAt that time, I knew there was a good possibility that damage had already
occurred to the a/c unit due to his neglectMr*** called me a few weeks later and left a very hostile message on my voicemail in which he threatened bodily harm if I did not call him back within the hourI will never go back to Mr***' residenceIf he continues to harass me through social media as well as the Revdex.com, etc I will obtain a restraining orderMr*** got what he paid for in an entry level systemMy resolution is for him to contact another company to service his needsHis warranty will be honored by any HVAC companyUp until this incident, I have been more than fair with Mr*** and gone above and beyond to make him happyHe seems to me to be one of those people who is never satisfied
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Initial Business Response /* (1000, 10, 2015/09/23) */
I am the owner. This is the first I am hearing about these problems. I have only gone back and worked on the system twice. This Spring when I looked at the system the system was running fine. I told them that the moving the PVC pipe would have...

to be a low priority because that was a busy time for me. They say they have replaced the entire system and the system I installed was under warranty for 10 years. I am surprised that they filed this complaint. I never say this coming.