Stilwell Construction

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Contact Name and Title: [redacted] , Office Manage Contact Phone: XXX-XXX-XXXX Contact Email: ***@stilwellconstruction.com November 11, [redacted] Resolution Specialist [redacted] Subject: Case [redacted] Ms [redacted] I am responding to the grievance filed against our company, [redacted] Construction, IncWe are a general contractor who is contracted with the City of Riverside to investigate possible damage to sewer lateral lines in the public right of wayOn Friday, October 30, we were contacted by the City regarding a claimant's report of a crushed lateral under the City StreetOur crew arrived on site at 5:pm, we used the renters green hose that was connected to the hose bib at the side of the house to facilitate his cameras movement along the sewer lateralI have attached site photos of the green hose at the side of the houseOur crew states that only the green garden hose was present at the time of the investigation On Monday, November I received a call from the Sewer Dispatch Department saying that the renter, [redacted] , had called claiming her hose was taken by our crewI immediately called our crew to inquire about the hoseI was told that only a green hose was present (see pictures)I called the renter, [redacted] to explain that my crew had only seen and used the green hoseShe was very emphatic that our crew had taken her hoseI explained that is we had inadvertently taken her hose we would gladly returnWe inspected our trucks and found no hoseI reported this again to the renter Since this has become such a big misunderstanding, we have decided to purchase a hose for Ms [redacted] and settle this claim Sincerely, [redacted] Office Manager [redacted] Construction, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am glad the company bought me a new hoseBut to make things clear, the green hose was not attached to the spicketThe black one is the only hose attached and usedI also personally seen their employee roll up my black hoseThere was also a witness who saw their employee put in his company vehicleYes I do also own a green hose that the company usedI would of liked to confront the employeeI also don't liked being taken advantage ofAnd yes this is a big dealThis whole ordeal should of not even happenedI hope the employee was reprimanded