Stillwet Graphix

Initial Business Response / [redacted] (1000, 5, 2017/10/30) */ I cannot respond to a general allegation that we are essentially EvilYou are not acting in good faith Your statement is flat-out false, and I will use your own deposit accounting as an example: you paid a $1,deposit and received a refund of $660.20, which includes a $refund after a review of your initial deposit accountingYou received a majority refund of your deposit Your deposit accounting has already been reviewed, which led to the $additional refundThis matter is ended

Initial Business Response / [redacted] (1000, 5, 2017/04/07) */ [redacted] , although we can sympathize with you regarding the issue, we are concerned about the following facts: You live in a building that has a total of eight condominiums, with shared walls We manage all eight of them as they all have the same owner None of the other residents has complained of a mouse issue All that being said, I see a work order set up yesterday - Yesterday, before you sent this complaint - for Progressive Pest Management to visit and see if they can do anything that is more effective than set more mouse traps Regarding your notice to vacate, I have indicated in our property management system that you have given notice to vacate starting today, April 7, What you request in your resolution - an itemization of the charges against your deposit - is a part of our security deposit accounting procedure Despite how you must feel at this time, you have been good to work with and I am sorry to see you go Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) That is great to hear that something was being done, would have been better if your office had communicated thisWhen communication is one way it seems like it is being ignored or not worked onThe communication between the office and tenant is lackingThank you for taking care of the issue, and getting back to me in a timely mannerI just got back into town, I will call Progressive Pest Management so try and set up an appointment to get this ball rolling

Initial Business Response / [redacted] (1000, 5, 2015/08/02) */ I understand that you are angry that you are being held responsible for the $invoice that was added to your Tenant Ledger on July 14, as well as for being charged late fees You paid on the 9th in July, when your rent is due on the firstThis means we had to pay a process server $to serve a Notice of Termination of Tenancy for Nonpayment of Rent; you have also been charged for this invoiceThese two charges were added to your Tenant Ledger after you paid late in July, which means you probably received the letter notifying you of these bills last weekBecause we received this Revdex.com complaint on a Monday, you must have sent it last week, so I don't think you've given us a lot of time to return your phone callWe do not typically rush to respond to complaints that late fees have been charged on rent that was paid nine days late You have lived at the property since 2009, with the rent rate and due date staying the same all that time, and have been late times that have resulted in late fees (I would characterize that as rarely lateThings happen in Life, and we try to work with people in good faithI hope you will do the same)As you are aware, as of August your rent will increase to $925.00, so that rent increase is not a factor in the late fees you have incurredNone of these are compounding late fees, the definition of which is when you are charged twice for late rent; additionally, you have paid in full each time you have been assessed late feesWe have sent you a copy of your ledger, which you did not review prior to lodging this Revdex.com complaint; it is the same one that you are able to review online whenever you'd like from your Tenant Portal that has been enabled for your use for quite some timeAdditionally, from that same Tenant Portal you can communicate with us, or you can send emails You have NOT been billed for a cost that is the landlord's responsibilityYou are being held responsible for the time spent by the technician who kept the appointmentYou turned him away when he arrivedDo you feel the owner should pay for that cost, or that the company should simply not charge for the visit? Should we not pay the employee for his time? Please let me know what part of holding you responsible for this invoice is not fairFollowing are the notes from the visit: "Tenant had given permission for maintenance to enter the property to repair toiletPer maintenance staff, upon arrival at the property, the tenant stated "today was not good because his wife needed to sleep." Maintenance staff had to reschedule appt." Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem is the lack of hours notification set down in the rental agreementThe company has always called before they arrived to ensure the place was either open or someone was presentThis did not happen this time, which would not have been a problem normallyMy wife has just begin a new job with a new companyHer schedule has been changedShe now arrives home between 12:a.m& 1:a.mThe Technician arrived at 8:a.mthe following morning, I asked why he did not call, as before, his reply was "I just came over"Had the call been placed as I thought it would be, I would have explained the situation and asked for a later timeThen the bill arrived and the trouble startedI do not believe I owe this as the hour rule was not followed Final Business Response / [redacted] (4000, 9, 2015/08/10) */ You reported the following issue: "Per Tenant toilet leaks & does not fill tank automatically." You gave permission to enter, and the arranged time to which you agreed was 8am When you call and request a repair, there is typically no need for a hour notice, because it is assumed that the person calling for a repair will cooperate in getting it fixed! Besides, after requesting a repair, a large number of people would find an official notice on the door quite offensive At this point you have convinced me you are not acting in good faith by lodging this complaint, nor in how you have conducted yourself thereafter Final Consumer Response / [redacted] (4200, 11, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not call, I filled out a Maintenance Request You should have it in your filesI am going to pay this bill because the point no longer matters As for your last statement, I believe there was no reason for it

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ These Revdex.com complaints are supposed to be made in good faith You have not been paying the pet fee for your authorized animal - and I have found no evidence to support your claim that you were credited for any pet fee payments You were found to be in violation of your lease because you snuck two new pets into the propertyYou were given the option to either pay the monthly pet fees for those two animals, or remove them We would be derelict in our obligations to the property owner if we failed to increase rent to reflect that huge changes in market value that you have no doubt seen in the local news What goes on with your neighbor really is none of your business; wouldn't you be upset if we made your business theirs? However, one could take this as evidence that we are treating people fairly and equally by expecting each resident to comply with the terms of the agreements they signI will also bring to your attention the fact that last year we removed your neighbor in response to your noise complaints in order to provide you with a peaceful residenceAnd here I am, responding to the respect you show in return Regarding wanting your deposit back: it is a shame you left the apartment in disastrous condition over this weekendNo reasonable person would consider it fair to simply give you your deposit back under these circumstancesInstead what we intend to do is conduct a standard, legal deposit accounting This will be the only response to this Revdex.com complaintI do not expect you to be happy with what you read here, and I do not expect this complaint to be closed, especially when I am aware that it was not made in good faith Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Given your poor record keeping, I am not surprised that you "do not show where credit was given"; however, we in fact did pay our pet deposit for months and were credited in September of 2014, October 2014, and November for over-paying months laterWe payed rent on time or early every month for months online where this credit was reflected in our hard copies of our recordsAfter this credit, we assumed our pet fee was paid due to how this was reflected in our records, and we have proofYour failure to accept this payment was your clerical error and should not be our problem a year later when you found your mistake Speaking of hard copies, we asked for hard copies of our utilities (water, sewer and trash) that you deemed we owed $additionally each month on top of our rentYou have yet to provide us with these hard copiesSewer is ~25.00/month average for Reno, you charged us $42.00/month, trash $19.00/month, and water is average $18.00/monthNo matter how you do the math, these figures do not add to $86.00/monthIf you would comply with providing the hard copies we asked for, I am sure it will be clear that you are over charging and can use this over charge for the fees you feel are owed As for "leaving the property in a disastrous condition", you gave us days to not only find another place to live, but also moveNot only that, this property was in a disastrous condition when we moved in: carpets were torn and stained, there was paint in the front walkway near the door, holes in the walls, previous tenant's belongings in drawers, kids writing on the walls in the closets, the plumbing never worked right (and if we would have asked you to fix it you would have charged us for it), refrigerator door and oven handles were loose, the front and back yards were in disarray, the garage door was broken, and the washer/dryer units were illegally wired in the garageWe noted this and many more problems on move inNothing was addressedThis is why we believe we are due our deposit back This post was made in nothing but "good faith", and judging from the other serious complaints on not only this site, but yelp and google, I really hope that Revdex.com will take all of these good faith complaints into consideration and lower your Revdex.com grade Final Business Response / [redacted] (4000, 9, 2016/05/16) */ None of the morecords you provided at the time you moved in match with what you allege The claim that you did not report repair items to us due to a fear of being charged for those repairs is something neither of us can establish, because you never reported the repairs you allegeSo how can you know you would have been charged for them? We would hold you responsible for them in the event you caused the issues being repaired, but not if they were a result of some other issue Utility records are being provided to you through our office, and we have already been in communication with you regarding that fact When you are evicted for noncompliance with certain terms of your lease, such as having multiple unauthorized pets, you have the option to correct a breach such as having these unauthorized pets, which you admit in your complaintBeing evicted for breach of the terms of your lease does not somehow entitle you to a full refund of your deposit Even if it were true that you were forgiven or credited for pet fees in the past, that would have been for one pet you had, not for these additional pets for which these pet fees were due Because we seem to be heading toward legal action, depending on the costs of remediation of the apartment, there will be no further responses to this complaint, which I maintain is not made in good faith

Initial Business Response /* (1000, 5, 2017/05/18) */
Because legal action has been taken against *** for nonpayment of rent, we will not respond to this Revdex.com complaint
Final Business Response /* (1000, 8, 2017/06/07) */
The day AFTER this Revdex.com complaint was reported to us, ***
submitted a list of repairsThis was the first time a list of any kind was provided by him
Because this property had been completely remodeled prior to ***'s renting it (it was purchased as a foreclosure and totally redone), I was surprised at the length of the list, especially considering the fact that when I had visited the property personally a few months ago to address an issue with a pump after hours, none of these issues were reported by the tenants or visible to me
The list contains items such as "door broken," "light cover missing," and many other items that are clearly resident-caused, based on the photographed condition of the property prior to *** taking possession
Last week, *** was evicted for nonpayment of rent

Initial Business Response /* (1000, 9, 2016/01/04) */
We believe all repairs have been completed to the tenant's satisfaction
Let me say that it has been extremely difficult to coordinate repairs as calls are sporadically returned by the tenant, and her surrogate *** is an unauthorized
occupant with an outstanding balance who used to live with another lady in the same apartments in 2011, when he was evicted, and he has also been unreliable, including at least one missed appointment with vendors to address the issues in the complaint
Initial Consumer Rebuttal /* (3000, 11, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The oven still has not been repaired, at least companies have been out to look at it and both say it needs to be replaced
As to what the business replied to, the bulk of the response has nothing to do with the complaint
Final Business Response /* (1000, 15, 2016/01/19) */
The stove has been replacedWould you please verify with the resident that the issues have been resolved?

Initial Business Response /* (1000, 5, 2018/02/25) */
***, this is a tough situationAll over our area many people are suffering from the problem of affordability as rents increaseWe have an obligation to our clients, who are real estate investors, to do what's best for them
If you are
unable to afford the new rent, we will work with you to help you find housing either with us or elsewhere, that will fit in your budget

Initial Business Response /* (1000, 5, 2015/08/02) */
I understand that you are angry that you are being held responsible for the $invoice that was added to your Tenant Ledger on July 14, as well as for being charged late fees
You paid on the 9th in July, when your rent is due on the
firstThis means we had to pay a process server $to serve a Notice of Termination of Tenancy for Nonpayment of Rent; you have also been charged for this invoiceThese two charges were added to your Tenant Ledger after you paid late in July, which means you probably received the letter notifying you of these bills last weekBecause we received this Revdex.com complaint on a Monday, you must have sent it last week, so I don't think you've given us a lot of time to return your phone callWe do not typically rush to respond to complaints that late fees have been charged on rent that was paid nine days late
You have lived at the property since 2009, with the rent rate and due date staying the same all that time, and have been late times that have resulted in late fees (I would characterize that as rarely lateThings happen in Life, and we try to work with people in good faithI hope you will do the same)As you are aware, as of August your rent will increase to $925.00, so that rent increase is not a factor in the late fees you have incurredNone of these are compounding late fees, the definition of which is when you are charged twice for late rent; additionally, you have paid in full each time you have been assessed late feesWe have sent you a copy of your ledger, which you did not review prior to lodging this Revdex.com complaint; it is the same one that you are able to review online whenever you'd like from your Tenant Portal that has been enabled for your use for quite some timeAdditionally, from that same Tenant Portal you can communicate with us, or you can send emails
You have NOT been billed for a cost that is the landlord's responsibilityYou are being held responsible for the time spent by the technician who kept the appointmentYou turned him away when he arrivedDo you feel the owner should pay for that cost, or that the company should simply not charge for the visit? Should we not pay the employee for his time? Please let me know what part of holding you responsible for this invoice is not fairFollowing are the notes from the visit:
"Tenant had given permission for maintenance to enter the property to repair toiletPer maintenance staff, upon arrival at the property, the tenant stated "today was not good because his wife needed to sleep." Maintenance staff had to reschedule appt."
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is the lack of hours notification set
down in the rental agreementThe company has always
called before they arrived to ensure the place was either open or someone was presentThis did not happen this time, which would not have been a problem
normallyMy wife has just begin a new job with a new
companyHer schedule has been changedShe now arrives home between 12:a.m& 1:a.mThe Technician arrived at 8:a.mthe following morning,
I asked why he did not call, as before, his reply was "I just came over"Had the call been placed as
I thought it would be, I would have explained the situation and asked for a later timeThen the bill
arrived and the trouble startedI do not believe I
owe this as the hour rule was not followed
Final Business Response /* (4000, 9, 2015/08/10) */
You reported the following issue: "Per Tenant toilet leaks & does not fill tank automatically."
You gave permission to enter, and the arranged time to which you agreed was 8am
When you call and request a repair, there is typically no need for a hour notice, because it is assumed that the person calling for a repair will cooperate in getting it fixed!
Besides, after requesting a repair, a large number of people would find an official notice on the door quite offensive
At this point you have convinced me you are not acting in good faith by lodging this complaint, nor in how you have conducted yourself thereafter
Final Consumer Response /* (4200, 11, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not call, I filled out a Maintenance Request
You should have it in your filesI am going to pay
this bill because the point no longer matters
As for your last statement, I believe there was no
reason for it

Initial Business Response /* (1000, 5, 2016/05/03) */
These Revdex.com complaints are supposed to be made in good faith.
You have not been paying the pet fee for your authorized animal - and I have found no evidence to support your claim that you were credited for any pet fee payments.
You were...

found to be in violation of your lease because you snuck two new pets into the property. You were given the option to either pay the monthly pet fees for those two animals, or remove them.
We would be derelict in our obligations to the property owner if we failed to increase rent to reflect that huge changes in market value that you have no doubt seen in the local news.
What goes on with your neighbor really is none of your business; wouldn't you be upset if we made your business theirs? However, one could take this as evidence that we are treating people fairly and equally by expecting each resident to comply with the terms of the agreements they sign. I will also bring to your attention the fact that last year we removed your neighbor in response to your noise complaints in order to provide you with a peaceful residence. And here I am, responding to the respect you show in return.
Regarding wanting your deposit back: it is a shame you left the apartment in disastrous condition over this weekend. No reasonable person would consider it fair to simply give you your deposit back under these circumstances. Instead what we intend to do is conduct a standard, legal deposit accounting.
This will be the only response to this Revdex.com complaint. I do not expect you to be happy with what you read here, and I do not expect this complaint to be closed, especially when I am aware that it was not made in good faith.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Given your poor record keeping, I am not surprised that you "do not show where credit was given"; however, we in fact did pay our pet deposit for months and were credited in September of 2014, October 2014, and November 2014 for over-paying months later. We payed rent on time or early every month for 24 months online where this credit was reflected in our hard copies of our records. After this credit, we assumed our pet fee was paid due to how this was reflected in our records, and we have proof. Your failure to accept this payment was your clerical error and should not be our problem a year later when you found your mistake.
Speaking of hard copies, we asked for hard copies of our utilities (water, sewer and trash) that you deemed we owed $86.00 additionally each month on top of our rent. You have yet to provide us with these hard copies. Sewer is ~25.00/month average for Reno, you charged us $42.00/month, trash $19.00/month, and water is average $18.00/month. No matter how you do the math, these figures do not add to $86.00/month. If you would comply with providing the hard copies we asked for, I am sure it will be clear that you are over charging and can use this over charge for the fees you feel are owed.
As for "leaving the property in a disastrous condition", you gave us 5 days to not only find another place to live, but also move. Not only that, this property was in a disastrous condition when we moved in: carpets were torn and stained, there was paint in the front walkway near the door, holes in the walls, previous tenant's belongings in drawers, kids writing on the walls in the closets, the plumbing never worked right (and if we would have asked you to fix it you would have charged us for it), refrigerator door and oven handles were loose, the front and back yards were in disarray, the garage door was broken, and the washer/dryer units were illegally wired in the garage. We noted this and many more problems on move in. Nothing was addressed. This is why we believe we are due our deposit back.
This post was made in nothing but "good faith", and judging from the other serious complaints on not only this site, but yelp and google, I really hope that Revdex.com will take all of these good faith complaints into consideration and lower your Revdex.com grade.
Final Business Response /* (4000, 9, 2016/05/16) */
None of the move-in records you provided at the time you moved in match with what you allege.
The claim that you did not report repair items to us due to a fear of being charged for those repairs is something neither of us can establish, because you never reported the repairs you allege. So how can you know you would have been charged for them? We would hold you responsible for them in the event you caused the issues being repaired, but not if they were a result of some other issue.
Utility records are being provided to you through our office, and we have already been in communication with you regarding that fact.
When you are evicted for noncompliance with certain terms of your lease, such as having multiple unauthorized pets, you have the option to correct a breach such as having these unauthorized pets, which you admit in your complaint. Being evicted for breach of the terms of your lease does not somehow entitle you to a full refund of your deposit.
Even if it were true that you were forgiven or credited for pet fees in the past, that would have been for one pet you had, not for these additional pets for which these pet fees were due.
Because we seem to be heading toward legal action, depending on the costs of remediation of the apartment, there will be no further responses to this complaint, which I maintain is not made in good faith.

Initial Business Response /* (1000, 5, 2016/04/07) */
You have been served with a 30-day no-cause termination of tenancy.
You will owe $186.00 for four days' rent in May 2016.
I reject your allegation that anyone at this company has ever been rude to you.
There are no legitimate grounds for a...

Revdex.com complaint.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint over all is how my family had to deal with being treated with disrespect and discrimination and being retaliated against and having a list to do and never get a returned email or call after being compliant with everything corazon asked of me.
Final Business Response /* (4000, 17, 2016/04/15) */
On the phone, I told you I was disgusted with you for the same reason as this time: you exploit Fair Housing and accuse us of discriminating against you if you have the slightest problem with anything, including being expected to comply with the terms of your lease. Also, [redacted] did not call you a liar; what she did was show you that you were not being truthful by stating the facts in front of you, at which point you chose the "Are you calling me a liar?!" response.
Anyway.
You no longer have to move from the property, so I do not really understand what you are now trying to accomplish. It is clear that you are disappointed with us, and I believe I have done a reasonable job of making it clear that we have legitimate reasons for doing what we have done. I would like to get all this behind us and see if we can move forward in a positive way.
Final Consumer Response /* (2000, 19, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All of this is making me stressed you tell me I have to move out now your saying I dont. why would you tell me to move now I can stay it makes no sense. why did you give me that in the first place? I haven't received anything in writing saying I can stay all I received is a rent increase. I cant deal with this someone else can for me.

Initial Business Response /* (1000, 5, 2017/08/02) */
11th: He submitted his application, Leasing agent Chrissy spoke with him and advised that his wife's application was missing.
12th: night of ,wife applied online.
13th: their credit was processed at 12:36pm and calling to get fax numbers for...

verification's.
17th: after finally reaching his past landlords the verification's were sent out.
19th: received the verification's back, negative history, app declined via phone.
Chrissy was out 17-18th for class and was informed by Teresa we were still waiting for the background info. He called in just about every day and spoke with Teresa. We do advise applicants of the time to process, he's upset he didn't get the home.
The ad for $1300 is a scam off of [redacted] of which we flagged earlier today after someone called to inform us. We tried calling that number but it went to voicemail.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Rental history requests were only sent out on the 17th. I verified this with both of my landlords. My wife's landlord never received a rental history request. According to them Chrissy was out every day since the 12th thru the 19th. I called her on the 19th and she was "not in". She called me 5 minutes later to deny me. I'm not angry about being denied. I was actually expecting it. What I wasn't expecting was the VERY unprofessional service from this company. They didn't address the issue of rental application fees, of which there are MANY. Given this hyper competitive market, I'm sure they pocketed thousands in application fees for applications that where never processed. It is up to the Revdex.com to verify the fees from applicants who's application wasn't processed has been returned to them. The third party website that they use to accept application fees is [redacted]. This place may be a legit business, but they are steeling peoples money. I'm glad we didn't get this house based on our interactions with this company.

Initial Business Response /* (1000, 5, 2017/10/30) */
I cannot respond to a general allegation that we are essentially Evil. You are not acting in good faith.
Your statement is flat-out false, and I will use your own deposit accounting as an example: you paid a $1,190.00 deposit and received a...

refund of $660.20, which includes a $101.25 refund after a review of your initial deposit accounting. You received a majority refund of your deposit.
Your deposit accounting has already been reviewed, which led to the $101.25 additional refund. This matter is ended.

Initial Business Response /* (1000, 5, 2017/04/07) */
[redacted], although we can sympathize with you regarding the issue, we are concerned about the following facts:
You live in a building that has a total of eight condominiums, with shared walls.
We manage all eight of them as they all have...

the same owner.
None of the other residents has complained of a mouse issue.
All that being said, I see a work order set up yesterday - Yesterday, before you sent this complaint - for Progressive Pest Management to visit and see if they can do anything that is more effective than set more mouse traps.
Regarding your notice to vacate, I have indicated in our property management system that you have given notice to vacate starting today, April 7, 2017. What you request in your resolution - an itemization of the charges against your deposit - is a normal part of our security deposit accounting procedure.
Despite how you must feel at this time, you have been good to work with and I am sorry to see you go.
Initial Consumer Rebuttal /* (2000, 7, 2017/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is great to hear that something was being done, would have been better if your office had communicated this. When communication is one way it seems like it is being ignored or not worked on. The communication between the office and tenant is lacking. Thank you for taking care of the issue, and getting back to me in a timely manner. I just got back into town, I will call Progressive Pest Management so try and set up an appointment to get this ball rolling.

Initial Business Response /* (1000, 5, 2017/10/05) */
[redacted], per your lease, prorations are calculated based on a 30-day month; therefore, the calculations for rent, sewer, and trash are accurate.
Upon my review of your file, I found that the yard cleanup charge is warranted, as the yard was...

quite full of weeds.
However, the small area of carpet for which you were held responsible was very old. Even though your animals apparently urinated in that area and deprived the owner of further use of that carpet - in other words, this was no longer a matter of normal wear - I still think it is fair to NOT charge you for the replacement of that carpet.
This means that we are sending you an additional refund of $332.51.
Initial Consumer Rebuttal /* (3000, 7, 2017/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In your response, you did not even acknowledge my dispute of the cleaning charges or the repair charges. I should not owe those charges either, as per my original dispute letter.
I will agree to accept the additional rental and sewer/water charges and the lawn care (even though I do not agree with it), if the remaining charges are refunded. That means a refund of $768.46 - 43.01 (already sent to me)=$725.45. I will accept a refund check of $725.45 to settle this dispute.
Final Business Response /* (4000, 24, 2017/12/01) */
After you have indicated that this is an acceptable resolution, we can send the check.
Final Consumer Response /* (2000, 26, 2017/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although this is not what I think is legal or fair, I cannot afford to take time off of work and come to Reno to take you to small claims court. So I will settle for the $400 you are willing to send. Please mail it to me at [redacted]