St.Helena Hospital

Initial Business Response /* (1000, 5, 2016/02/05) */
Contact Name and Title: Jennifer Rodney Manager
Contact Phone: 707-571-
Contact Email: [email protected]
Thank you for letting us respond to this patient's complaint
A refund was issued to the patient on 11/05/and applied directly
back to the credit card with which it was paidThis refund should reflect on the patients next monthly statement after 11/05/as a credit in the amount of $
Another refund was issued 02/04/and will take 2-days for final processingThe amount of $2,will be reflected on the patients next monthly credit card statement as it too was applied back to the credit card usedAlternately, the patient may call the credit card carrier and confirm the date that this is credited to the accountAgain, this process is not instantaneous and may take 2-business days to finalize
The patient will be receiving a detailed statement confirming that all services were submitted to the insurance carrier for processingThe insurance carrier will have all of the details about how the patients benefits were applied and charges were processed
Should the patient need anything further, please contact me
Thank you,
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund and I am completely satisfied