Stewart's Roofing & Sheet Metal

Response:We have the parts in stock and I have contacted the customer with an appointment date of 02/02/2017. the issue will be resolved on this date.

Complaint: [redacted]
I am rejecting this response because: They wanted my daughter 'so insurance card to put a temporary plate on it before we ever saw a finance agreement.  We went to the finance office after about 3 hours of sitting at the salesman desk which was by the door and it was very cold that day and the wind was blowing in at us. I struggle with Multiple Sclerosis and this whole experience has made my symptoms worsen. They ran her credit like it was of no matter or principal to them, they just wanted to make deal happen.  I told the salesman that she was not signing if we didn't like the stipulations involved. The proper way to do financing is too sit in the office with the finance person and work out payments, we never got that opportunity! He already had the paperwork ready for my daughter to sign, that was very unprofessional, that's not how it works. These people are scam artists,  they are like vultures and we were their prey!  My daughter is a Volunteer  Firefighter and deserves more respect than she received. I will not accept their answer!  The state needs to go and see how they conduct their finance office,  very unpleasant people to deal with, it actually ruined my daughters  30th birthday  weekend because of these people. Pete is a very rude and unpleasant man, he said I'm in a meeting I don't have time to talk to you! People have things happen in their lives which are beyond their control,  such as a credit score, not everyone is a 850! But why should she pay 34,0000 for a car that costv17,000? 479.00 a month for 7th years! That's ridiculous! I'm a native of Rockaway  N.J. our great grandfather was the mayor for over 25 years, and he never treated people like this! Pete is not telling you the entire story! I also contacted their customer service  guy and left a message and he never got back to me. I will never recommend this dealership to anyone, I do have most of my family still living in Rockaway. Nevertheless my daughter is a very great human being and for these people to rip her off is a shame!
Regards,
[redacted]