Stewart, Martin, Dudley & Webb, P.C.

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***? My address is [redacted] ? [redacted] ? Thank you very much

We sincerely apologize you had a bad experience with our customer service representative. From your date of purchase records, I can see that you are in month 7, or otherwise regarded as the "2nd" month interval of the black berkery warranty period, and
thus responsible for 25% of the replacement cost of this filter With that being said, we take high pride in our customer service experience and would like to offer this replacement free of charge. If you can provide us your shipping information, I will have a new filter sent to you along with pre-paid postage to send back the original filter.Again, my apologies.Thanks*** - Owner

We sincerely apologize you had a bad experience with our customer service representative. From your date of purchase records, I can see that you are in month 7, or otherwise regarded as the "2nd" month interval of the black berkery warranty period, and
thus responsible for 25% of the replacement cost of this filter With that being said, we take high pride in our customer service experience and would like to offer this replacement free of charge. If you can provide us your shipping information, I will have a new filter sent to you along with pre-paid postage to send back the original filter.Again, my apologies.Thanks*** - Owner

Our customer service department is trying to reach this customer to assist them, and we are not getting a response via email or phone up until this point. ThanksDan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** My address is *** *** *** *** *** *** ** *** Thank you very much

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** My address is *** *** *** *** *** *** ** *** Thank you very much

Our customer service department is trying to reach this customer to assist them, and we are not getting a response via email or phone up until this point. ThanksDan