Steve's Plumbing Service

Please be careful when you deal with this company. They wanted to charge me almost 1,200 to change a kitchen sink fixture?! What is the fixture made of, Gold? Another plumber came and did the job for $300 TOTAL!
I have heard other stories that they quote you and exorbitant price for a job that turns out to be hundreds of dollars less. One friend said that they wanted $2,500 for a job that his friend ended up doing for $40. What!!!! You have been warned....good luck. Oh yeah, the technician tried to "negotiate" the price after I expressed my dislike for his numbers. Asking, "what I would like to spend." Wow!

Garbage disposal replacement and labor $1,001.00 (excluding tax) for a 3/4 horsepower garbage disposal and one hour labor. They do not separate materials and labor on their billing.

I am leaving a one-star rating mostly because it has been so difficult to talk to someone who can assist me directly in resolving a billing issue which has been going on since May.

I had a leak along the wall in my condo bathroom, and the plumber originally sent by Steve's Plumbing in May misdiagnosed the problem. Because it was late in the afternoon when he arrived, he said he'd come back the following morning to do the repair. The next morning, however, a different plumber arrived, who was originally going to go to the apartment next door due to a miscommunication from the plumber the day before. Once that was straightened out, the plumber worked in my unit, only to discover that the leak in my bathroom was due to a shower from a unit above mine which had tiles that were not grouted and waterproofed properly. When water splashed along the shower walls, the water was leaking through the tiles and down the wall into my bathroom below. This was determined to be a structural problem and not a plumbing issue. So no plumbing repair was done. The matter was referred to a restoration company.

The original bill from Steve's for this work was $3,100. It listed plumbing repairs that were not done. It took more than a week to straighten this out and properly document what was the origin of the leak. That delayed my insurance company's response so I could get repairs done. The amended bill was $1,570.68 because I received a "Discount for not having to replace the drain section." This bill was dated May 22, the second day the plumber came to my apartment.

I had not paid that bill yet because I was still waiting to see what my insurance would actually cover. Meanwhile, that bill was sent to the condo association this week, along with a second bill for $994.76 for what appears to be the additional cost of the first day the plumber came to my apartment. Bear in mind no actual plumbing repair was ever done. Also, the first plumber on that first day, May 21, misdiagnosed the problem.

What drove me to write this review is that I have tried over the last two days to contact someone in the accounting department so I can discuss these bills with them. I called twice yesterday and talked to very nice receptionists who told me a supervisor or manager would call me back. No one did So I called again this morning, and was told that the supervisor who was supposed to call me back is not in today. I asked to talk to a manager. No one was reportedly available. I then called an alternate number for Steve's listed on the Revdex.com website. Again, I talked to a very nice receptionist who told me I would get a call back... Still waiting.

This issue would not have resulted in my filing a one star review on the Revdex.com if someone at the business who could help me would have called back within a reasonable time period.

Pleased with the service. Brayden and Joseph were polite and professional. All work was explained, options and prices were up front. They worked clean and fast. Would recommend to a friend.

A suspected washer leak turned out to be a sewage system replacement. Called Steve's Plumbing and Schon came out to check it out when I saw water coming out of the ground. Brandon came out to estimate the job cost which I approved. Schon and Chase did a very good job of digging up and replacing most of the sewer system. I really appreciated the speed and immediate response to my problem and showed me the blocked/broken areas of the sewer system on the camera probe. In hindsight, the repairs seem to be overly priced at $46,000+, which amounted to over $9,000+ per day for 5days of work. That being said, perhaps I should have gotten a second opinion on the cost.
Happy with the work of Schon & Chase on a very trying job.

Great friendly service from Colin! Professional, excellent work. Thank you!

I had outstanding service from two technicians. The first was Aaron. He replaced the main isolation water value and the water reducer. Relocated the isolation value to the side of the house to make it easier to access. The second was Audie. He fixed a leak under the sink by replacing the faucet. Both were efficient and very professional. I would definitely recommend both of them for any of your plumbing needs. Steve’s Plumbing is definitely a go to company.

I have used this company twice with two different technicians. Both have given excellent service and made sure we were totally satisfied before they finished the job. We were given an estimated bill to examine and could ask any questions we wanted before they started the job.

Best all around service ever! It was easy to communicate my needs, schedule an appointment, get a quote on the spot and have the work done immediately. Audie was my mobile technician who had great customer service and did an amazing job on the plumbing that needed to be changed out. When the work was complete he gave me his card and told me I could contact him for a courtesy call out and he would install the trim. The gals in the office told me he was booked and I would have to wait a week for this to happen. She asked me told hold several times and then said I can get him out there tomorrow. Again they wowed me and adjusted his fully booked schedule to assist me. I’d like to thank Steve’s for taking care of their employees who in turn took Great care of me! Thank you

Excellent service and technical support. After starting off with a couple of cancellations we finally scheduled a firm date and time. The frontline customer staff are very professional and courteous. Brayden was the assigned technician and his expertise was exceptional. He explained everything thoroughly and provided a price quote prior to commencement of work. I will continue to utilize Steves Plumbing services.

The person who came out to the house I assume was a plumber. Identified the trouble and check prices for the part on the internet. He then called his superior to get a price quote for the item and the labor for the job. Total price was greater than $500.00 A bill was provided but was not itemized, when called and an itemized bill requested non was provided. It is unethical not to provide a break down in the final bill. I have no idea how much I paid for labor or the part. It is also unethical to have a client sign the IPAD and then tell them that they signed a contract and would have to pay even if the job was not done. Again the service individual who came to the house was very good and showed the proper respect at all times. I could not in good faith recommend this company. I did speak with a CSR at the company and all she provided was "sorry'

Billy at Steve’s Plumbing was just a terrific help. I highly recommend him and Steves plumbing.

Prompt, courteous and professional service. Happy that technician was available on same day

Great job. Friendly & fast worker. Thank you. God bless You & your firm.

Aaron was professional, respectful, and appeared to be quite knowledgeable regarding our problem. He was very honest regarding the next steps we should take to resolve our problem before going any further.

A+ service from when I called in for help to email communication and phone calls back and forth for updates when Billy B. was on site, he was very clear with his assessment and providing proposals for the repair. Steve’s Plumbing is the best!

The guys were great. The only issue is that the job took longer than expected.

Thank you very much. Your people researched the problem & solved it.

Zac was excellent doing his job. This is the second time I've used him and I've set up another appointment on the 1st of July to change out my other toilets to Toto.

Called because our toilet was overflowing. Lyle and Steve came out to assess the problem (it was the main line backed up) and then Maka came out to unclog and fix it all. They were all polite and efficient and COVID19 safe. Thank you all for your prompt help. Hope to never have to do this again, but if I do..we will be calling Steve's Plumbing!!