Steve's Floors & More

When acting as a mortgage broker, Waterstone Mortgage loan originators work very closely with our clients and lenders to facilitate the exchange of information and documentation. However, we have no control or influence over a lender’s decision to grant or deny credit. For that reason, financing...

cannot be guaranteed until the mortgage lender fully and completely underwrites the loan application and issues final approval. Waterstone Mortgage works diligently to try to obtain financing for all of our clients, and we feel that we’ve maintained those same standards in this case.  We appreciate the frustration that can arise while working through a challenging loan transaction with a 3rd party lender.  Our goal is to provide exceptional customer service, and we will continue to work closely with this customer and lender, in hopes of obtaining all the necessary documentation needed for the lender to issue a final loan approval.   We appreciate your feedback and hope that your concerns have been adequately addressed. Tell us why here...

Waterstone Mortgage takes all client feedback seriously. We have been in contact with this customer and this issued has been resolved.

Waterstone Mortgage has already been in contact with this customer over 1 year ago.  We have already taken the time to investigate the details of this transaction, and address all of the customers concerns.  Waterstone Mortgage attempted to resolve this...

complaint.  The customer did not accept our resolution.  Waterstone Mortgage considers this complaint closed.

Waterstone Mortgage is in contact with this customer and her husband to discuss the details to this transaction. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]