Steve's Auto Repair & Tire

Dear Revdex.com & [redacted],
Upon customer contacting us on 11/5/2014 customer no longer has any complaints and thanks us for our willingness to help his nephew with his vehicle problems. It was clearly stated to the customer the amount that would be charged for us to...

perform services on his vehicle. Unfortunately the extended warranty company did not cover those charges.The customer stated that he asked us to look at his car only and speak with the warranty company when he dropped it off. After taking a look at the vehicle we spoke with the customer and his uncle to clarify the amount that would be charged to them if the warranty company did not cover it. It was explained multiple times and we do have telephone call recordings that are clearly understandable.
The uncle & customer do not wish to dispute anything further to our understanding and is satisfied with our service provided to them.
Sincerely,Steve's Auto Repair

Review: I DROPPED OFF MY 2005 [redacted] TYPE CAR,. I DROPPED IT OFF BECAUSE MY CHECK ENGINE LIGHT WAS ON . I HAVE WARRANTY ON THE CAR AND I THOUGHT THE WARRANTY WOULD COVER EVERYTHING. WHEN I DROPPED IT OFF AT STEVES AUTO REPAIR , I TOLD THEM TO LOOK AT IT BUT NOT DO ANYTHING THAT WOULD COST ANYTHING UNTIL THEY TALKED TO THE WARRANTY PEOPLE . THEY AGREED TO THAT BUT TWO DAYS LATER I CALLED STEVES TO FIND OUT WHAT THE WARRANTY WOULD COVER, THEY SAID THE WARRANTY WOULD ONLY COVER CERTAIN THINGS , I TOLD THEM NOT TO DO ANY REPAIRS BECAUSE IT WAS TOO MUCH OUT OF POCKET,SO WHEN I WENT TO PICK UP THE CAR THEY TOLD ME I HAD TO PAY $552.04 FOR A DIAGNOSTIC TEST THAT I NEVER TOLD THEM TO PERFORM, THEY SAID WE HAD A VERBAL AGREEMENT WHICH IS A LIE, SO THEY WOULD NOT RELEASE MY CAR TO ME.Desired Settlement: I JUST WANT MY CAR BACK AND NOT PAY FOR SOMETHING I DIDNT ASK FOR.

Business

Response:

Dear Revdex.com & [redacted],Upon customer contacting us on 11/5/2014 customer no longer has any complaints and thanks us for our willingness to help his nephew with his vehicle problems. It was clearly stated to the customer the amount that would be charged for us to perform services on his vehicle. Unfortunately the extended warranty company did not cover those charges.The customer stated that he asked us to look at his car only and speak with the warranty company when he dropped it off. After taking a look at the vehicle we spoke with the customer and his uncle to clarify the amount that would be charged to them if the warranty company did not cover it. It was explained multiple times and we do have telephone call recordings that are clearly understandable.The uncle & customer do not wish to dispute anything further to our understanding and is satisfied with our service provided to them.Sincerely,Steve's Auto Repair