Stevenson Mazda of Jacksonville

Have not recieved a copy of recent inspection.I purchased a 2011 Dodge Caliber used December 8th 2015. The same day I spoke with the sales woman, [redacted] as well as the GM, [redacted] about getting a copy of the recent inspection on the vehicle. Both employees verbally assured me the car was inspected. I started having problems with alignment and brakes and brought the car in to the service department. The sales manager handled the costs. I then hada problem with the rotars being warped, the sales manager stated it was my fault and they would not be able to pay for the cost. I asked again for the inspection sheet but was tild since the insoection was done elsewhere they would not be able to give me the information. I again contacted [redacted] about the missing inspection sheet. He took my number and stated he will call me back. It has been 24hours since then and it has been 43 days since purchasing the vehicle.Desired SettlementI have a 6 year old and I want to ensure I paid for a vehcle that will get us where we need to go daily. If the car is not up to inspection I would like a refund for my downpayment and will purchase one that is.Business Response Contact Name and Title: [redacted] Sales ManageContact Phone: XXX-XXX-XXXXContact Email: [redacted]@stevensonmazda.comWe apologize that her experience was less than satisfactory. On February 5th, 2016 the customer was asked to come into the service department and have concerns addressed. Our service department made repairs to her vehicle and it is our understanding that the customer is satisfied with the resolution. Our primary focus is to provide each and every customer with exceptional service.

On November 18, 2014 I paid $14,950 for a [redacted] and the website advertises the car at $13,675. http://www.stevensonmazdajax.com/searchused.aspx?year=2010Product_Or_Service: [redacted]Order_Number: deal#[redacted]Desired Settlement$1275 subtracted from the principal.Business Response Came in and met with [redacted] on March 13th. Received a check for 1,275.00.Signed a complaint resolution form.Stated he was satisfied.