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Stevens Creek BMW

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Stevens Creek BMW Reviews (2)

My 320i transmission shows hard shifting when gear shifts from 1st to 2ndShop foreman noticed the problem and informed me that the transmission needs to be replaced with new oneHowever, after a couple of days of waiting the service manager told me that they can't do anything with my vehicle since no issues were reported from all computer diagnosis and same symptom was observed in one of their 320i loaner carThey said the symptom happens because of my bad driving habit (I talked to BMW representative and they said it shouldn't be matter)I don't understand why they changed their word and declined to repair just because other car has a same symptom

My 2015 320i transmission shows hard shifting when gear shifts from 1st to 2nd. Shop foreman noticed the problem and informed me that the transmission needs to be replaced with new one. However, after a couple of days of waiting the service manager told me that they can't do anything with my vehicle since no issues were reported from all computer diagnosis and same symptom was observed in one of their 320i loaner car. They said the symptom happens because of my bad driving habit (I talked to BMW representative and they said it shouldn't be matter). I don't understand why they changed their word and declined to repair just because other car has a same symptom.

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