Stevens Business Service, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Morning, Our office received this account on 12/30/from Overland Park. Our office has verified that the payment was posted to the account on 1/6/and the account is closed out of our office. Thank you,*** ***Director of Operations

Good Afternoon,Our office was looking for a different person at that phone number. I have removed your phone number, so you should not receive any additional phone calls from our office.I apologize for any inconvenience this may have caused.Thank you,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I believe the attachments I have provided clearly show that your Business has contacted me on several occasionsAmy, I will contact you on Tuesday to resolve this issue.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I had advised them that I am in the middle of a lawsuit do to a car accident, and that I can not pay my medical bills until it is resolved which is a legal issueThey have recorded lines and are more the welcome to listen to the calls and the point of the report is that they put a medical bill on my credit report which is not legal if I am correctThe resolution I am looking for is this to be removed from the credit reportAnd yes I filed a complaint in April because I was being harassed and I have received calls I have voicemails saved in my phoneI want this removed from my credit reportThis bill will be paid when my lawyer says I can pay my medical bills
Regards,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Please be advised that we sent you a final bill from *** *** This is what they send everyone* There is not another document we can send you* Stevens Business Service, Inc* is a licensed collection agency with an excellent rating by the Revdex.com* We do not make up invoices or try to confuse customers* I am sorry that you are not satisfied* We will mark your account as disputed* Regards, *** ***

Good Afternoon,First let me clear up the fact that our office does not buy debt. SBS works off of a contract we have with the original provider. *** sends over their claims to their billing agency, ***, and from there any accounts that have patient responsibility are sent over to
our office for collections. I apologize if the original provider or *** were unable to help you in this matter.When you contacted our office on 1/11/2017, our representative asked you for the billing information so that this account could be rectified. At that time, you did not provide our office with that and hung up on us.Our office wants to work with you to get this matter rectified. If you could please find the information for billing, we will gladly get this billed out for you. I suggest contacting your Human Resources department to obtain this information. In the meantime, I have noted your dispute on the account and updated your account accordingly.Please feel free to contact our office and speak with the Collections Manager, *** ***, at *** ***
Thank you,*** ***

Good Afternoon,That billing statement is directly from [redacted] and the cover letter is from our office. As of 4/11/2017 when I emailed them about sending an itemized statement, the balance was still outstanding. When you call them, I suggest you give them the account number and/or meter that is located on the bill that our office sent to you.  Your account has been marked with your dispute and if you have any questions, please feel free to contact the office at [redacted]. Thank you, [redacted]Director of Operations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
That is not true. I was sent a computer print out from your office of an itemized bill with no [redacted] letter head or markings at all. If that is the case please up load the same  bill that was sent to me here in your next response. The letter I was sent did not have any [redacted] markings as none of the letters sent from your office have which is exactly why I did call [redacted] and they stated I have no outstanding bills with them. I want my file removed from your records. 
Regards,
[redacted]

Good Afternoon, Please be advised that our office has updated your credit as disputed back in February 2017.  SBS, Inc does not buy outstanding bills.  Our office works off a contract with [redacted], who is still the account holder of your account.  When our office received...

the [redacted] dispute packet on 3/9/2017, our office forwarded this information over to [redacted].  It is standard policy to hold the account, by stopping all collection calls and letters, for 60-90 days to allow [redacted] time to investigate the matter. On 5/25/2017, our office contacted [redacted] to see if they had reached a resolution.  Today I spoke with our contact person to get resolution.After reviewing the dispute packet, [redacted] found that per the lease you are responsible for all utilities and you were occupying the space that the gas was utilized.  The gas bill has the same turn on date and end date as the electric bill.  While the property could have had electric heat, the appliances could have been utilizing the gas service.  When you called into the [redacted] call center back in February 2017 to discuss your electric, you were made aware of this.An itemized bill is being sent out to your address for your review. Your account has been marked disputed.If you have any further questions, please feel free to contact the office at [redacted] or [redacted] and reference account number [redacted]. Thank you,[redacted]Director of Operations

Good Morning,I apologize, the phone you provided in the complaint was ###-###-#### and that was the phone number that our office was searching for.  After providing the correct number, I was able to locate your phone number and have removed it from our records.  If you need anything else, please let me know. [redacted]Director of Operations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I want this removed from my credit report. The the resolution all my medical bills are being paid when I receive my settlement I was told over the phone by your company with a withess. listening that you could not send me an itemized bill so your going based of noted not a recorded call there for what you stating is circumstantial all I’m asking for is this to be removed  as medical bills aren’t supposed to affect my credit yet it has because of this medical bill 
 
Regards,
[redacted]

Good Afternoon, The very first phone call made in January 2017, you had advised the representative that this was related to a motor vehicle accident.  The representative asked for your attorney information, but you did not supply us with that information.  The next call was in February 2017, and we asked for your attorney information again.  At which time, you advised this was not pertaining to your accident.  Unfortunately, our calls are not recorded, so I can't go back and listen to the actual conversation. Our office requested the itemized bill to show the breakdown of the services provided to you which will show you the specific services received.  This charge was billed to your health insurance and the balance was applied to your deductible. Our office has updated this as a disputed item.  If you have any questions pertaining to this bill, please feel free to contact our office at [redacted] and speak with the Collections Manager, [redacted].  She will gladly review this item with you. In the meantime, I have noted your account that you are stating this was related to an accident and will be paid when the legal issue has been settled. Thank you,[redacted]Director of Operations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The billing statement sent to me is a computer print out from your office not [redacted]. The cover letter is pro tee page 1 of however many pages there are. There is not one indication on that bill that was sent to me that it was from [redacted] nor has any proof been provided of my outstanding bill with [redacted].I have called [redacted] and they said my account is in good standing and has been. I'd need proof from [redacted] that they sold a debt from their company to yours in my name. Otherwise this is a fraud and I want all communication from your office and threats of reporting to any credit agencies to stop. There is no outstanding bill in my name from [redacted]. Again, that is the only proof that will be accepted as proof in any court of law. No judge would ever accept a print out from your own system to prove a debt. Please send proper proof of ease my file from your system. Next call is to the news. This is fraud. And let it also be noted on my file in your office that I've never once verified any social security number through this entire corrospondance.
Regards,
[redacted]

Good Afternoon, I have read your rebuttal and I want to clear up some inaccuracies. Our office is a collection agency, but we do not buy debt.  In order to receive emergency care for workers compensation claims, the providers do not always get prior approval.  The hospital never communicated your workers compensation claim information over to the [redacted] Radiology.  Your workers compensation claim information can be found by contacting your Human Resources department.  Our office can't call your Human Resources, due to privacy laws.  You could have them contact our office to give the claim information without our office disclosing any information, if you don't want to obtain it for your own records.  I have updated your account as disputed and notified the credit reporting agencies of the dispute on the account. The only way the account will get rectified is with your help to obtain this information, so the claim can get billed out. Please feel free to call our office at [redacted] and ask for the Collections Manager, [redacted].

The final bill was just sent out yesterday, so please allow a couple of business days for you to receive that bill.

Good Afternoon,For security purposes, we ask consumers to verify either their date of birth or their last 4 of their social for their protection.  By having this policy in place, it ensures that we are not disclosing information to a wrong party.  Per your request, I put in a request for...

the itemized bills to be sent.  Our office has to request this information from the original providers.  Please be advised that this could take up to two weeks to receive this information. Once our office receives that information, SBS, Inc. will mail it out to [redacted].If you have any questions, please feel free to call the office at [redacted].Thank you,[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Morning,Please be advised that I did a search based on your phone number listed in the complaint against our phone records.  I was unable to find a match showing that our office called you from 8/1/2016- current. I am not showing that your phone number is in our database, so you shouldn't...

receive any phone calls from our office.  If you do, please contact me directly with the reference number and I will get this taken care of.Thank you,[redacted]Director of Operations###-###-#### [redacted]