Very unprofessionalHis unqualified assistant helped me select a frame for a pair of
glasses I was ordering ($451.00) The frame was made in China and poor quality
I could not tell without lenses in the frame how they looked and relied on his assistant
for helpI have a small thin face and the frame overpowered my faceAfter a week
of looking at this pair of glasses, I decided to return the frame and see if they could
grind down the lenses for a smaller frameMy family used to be in this business so
I am aware of how things can be doneWhen I brought the glasses back and the
assistant looked over the frameShe then brought it to *** ***, owner of the
business, and when she came back she said the frame had been damagedMy sister
was there and with her 20/vision she could not see any damageI was appalled by
this and asked if I could get a credit or discount on my next pair, They refused to do
anything*** ***, owner, who I e-mailed this problem prior to coming back to
to the office, never responded and even that day when I did come his office, he had
his assistant handle this and refused a face to face meetingHe is certainly not ethical
or professionalI had sent him a patient in the past , but after telling her what happened she won't be returning and neither will I This is a terrible way to conduct
business and I would not recommend *** *** to anyone!
Very unprofessionalHis unqualified assistant helped me select a frame for a pair of
glasses I was ordering ($451.00) The frame was made in China and poor quality
I could not tell without lenses in the frame how they looked and relied on his assistant
for helpI have a small thin face and the frame overpowered my faceAfter a week
of looking at this pair of glasses, I decided to return the frame and see if they could
grind down the lenses for a smaller frameMy family used to be in this business so
I am aware of how things can be doneWhen I brought the glasses back and the
assistant looked over the frameShe then brought it to *** ***, owner of the
business, and when she came back she said the frame had been damagedMy sister
was there and with her 20/vision she could not see any damageI was appalled by
this and asked if I could get a credit or discount on my next pair, They refused to do
anything*** ***, owner, who I e-mailed this problem prior to coming back to
to the office, never responded and even that day when I did come his office, he had
his assistant handle this and refused a face to face meetingHe is certainly not ethical
or professionalI had sent him a patient in the past , but after telling her what happened she won't be returning and neither will I This is a terrible way to conduct
business and I would not recommend *** *** to anyone!