Steven Scott Management Inc Reviews (13)
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Steven Scott Management Inc Rating
Address: 3020 France Ave S, Minneapolis, Minnesota, United States, 55416
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The Regional Portfolio Manager, Aimee, has reached out to this resident to work with her on resolving her issues, however she has not yet responded. At this time we are not able to give any additional information answering her questions as we need clarification and a response from her to
move forward. To the best of my knowledge, we have not received reports from her about the water quality nor the extermination request, however we will address these issues upon her response to our request for more information. This would also include the request for the length of time it takes to fix something since at this time we do not know to what she is referring. Concerning her late fee changing, I have looked in her file and determined that she has paid a late fee twice; once in July she paid a late fee of $based on a balance owing of $and again in January when she paid a late fee of $based on a balance owing of $855. Both times the late fee was 8% of the total balance owed, which is the late fee stated in the lease. The amounts were different because the balance owing was different
***, We are very sorry to hear that finding a roommate substitution has not gone as smoothly as desiredWe have been working diligently with your applicants and have been assisting them through the application processAs you may remember the application process requires proof and
documentation of income, previous housing history and credit and like in this case can be slowed down due to the time required to gather, submit and process the additional informationI do understand that this can be a frustrating process especially when there is no guarantee that the applicant will be approved after the processing has been completedIt is my understanding that you have decided to utilize our lease buy-out option to vacate your apartment early. Cassandra ***
I am rejecting this response because:I have never applied to this apartment before and this is not a valid debt and if their was in fact an application and a signed lease it was not me that did it I have never applied to your apartment I have explained this many times to you guys and none of you are willing to help you have the same response and kewp telling me to contact the people who deal with thw debt and pay them im not paying for this I did not so this!! It is so ridiclous I have had to tell you guys many timws I did not do this and you just tell me to pay it what type of business is this I did not do this I want this off my record thjs is making le homeless now with my son becayse their is something ob my record you refuse to help me!
I am rejecting this response because:Dear Mr***, What MsMary *** had described is partial correct, yet there are certain things I could not agreeI agree that the apartment might need some minor cleaning after move out, but I disagree on the $they charged meThe office staff did mention to me during move-out inspection that the apartment is not clean at a few spots, but I don’t think what she communicated to me worth $of cleaning workI did request her to note the clean condition on the move-out inspection sheet, but did not request to get a copy at that time, because I thought what was noted on that sheet should be minorI requested a copy of said move-out inspection sheet after they billed me so we can review and see that the $of cleaning work is NOT reasonableThey never send me a copyThus, I deemed the $charge for cleaning is unreasonableFor carpet replacement, I would question most on the way they charge me, i.e., the way they do businessFirst of all, they did not communicate to me that if they want to replace the carpet, they could do so without noticing me but would charge me for that later; instead, they told me several times that I do NOT need to do the cleaning because they are doing itThen, when they intended to replace the carpet when they see the need, they do it at their own will, then charge meFurther, what MsMary *** stated was not accurateI do not have any red area rugI did put a playmate in the living room, but no rugs in any other roomsTherefore, there is no chance redness for non-existing red area rug could blend into the carpetAlso, carpet might be covered during the pre-move-out inspection, but cannot be covered during the move-out inspection, and I was not notified that they need to replace itThe entire process I went through is a more like a trap: they already intended to replace the carpet even before I moved in, but they would give me the impression that I should not clean the carpet myself before I move out, so they could charge me with the excuse that “the carpet is not clean”I think that also explains why they didn’t notify me about the carpet replacement until it had become a factI don’t think this is good business practice and that’s why I am complaining at Revdex.com, which is to help people find better businessI did try to work with MsMary ***’s supervisor and the President of the company, and it is their president’s endorsement on this charge after knowing what I had experienced worried me most and made me decided to report on Revdex.comI hope this could help other customers from getting into their business trap, and their management to realize what is right and wrong in business conductI would like to have Steven Scott Management Incacknowledge their inappropriate way of conducting business and reduce if not remove entirely the charges for cleaning and carpet replacementPlease let me know if there is any more information I could provideThank you! Best, ***, **
Attached please a copy of:1. Application Criteria2. Timeline of Events3. Cleared check Steven Scott Management's policy is to process resident's move outs no later than days after a prospect has been denied. As the timeline shows, Ms*** was unable to provide
information regarding her application, therefore, her application was deniedMs***'s check, refunding her the deposit, was processed in a timely manner. The check was mailed to the address Ms*** put on her application. It is the prospect's responsibility to provide a current address for the refund to be successfully delivered. Failure to provide that information can and often results in a delay in the receipt of the check by the prospect/residentPer the United States Post Office, they were not able to forward the check on to her correct addressAs per our Rental Criteria Disclosure, the application fee will not be returned once the credit report has processed. Therefore, Ms*** was not eligible to receive the $rental application fee back. See attached CriteriaAs Ms*** has received her deposit and has successfully cashed this check, we request that this claim be closedIf you have any questions, please contact the Regional Portfolio Manager, Linda *** at ###-###-####
Hello ***, I have attached a copy of your move out statement. You will see that at the end of May you had a balance owing on your account of $198.93. June rent and late fee (which was not paid) brought the total owing to $1127.44. We got possession of the apartment on July
10th so rent and late fees were owing for that rent as well. There were also move out charges for cleaning, painting and carpet shampooing as you resided in the apartment less than one year which is noted on the security deposit agreement which you signedYour security deposit of $(plus interest) was applied to the amount owing leaving you a balance of $1121.75. When the file is turned over to the collection agency they add fees and interest. I do not know what your current amount owing is but I am guessing that after almost years there is significant interest and fees from the collection agency. I am willing to work out a settlement agreement with you as it is certainly not our intent for you to be homeless, but as I am sure you can understand we also need to collect at least a good portion of the money owed to us. Please reach out to the collection agency and see if they will work out a settlement agreement to be presented to us for our approvalCassandra ***Regional Portfolio Manager
02/03/17 Dear Mr. [redacted];Mr. [redacted] resided at [redacted] Plymouth MN 55441 from June 13, 2013 to October 11, 2016. The move out inspection was conducted with a member of my office staff, at which time she pointed out to Mr. [redacted] that the apartment was not in a clean...
condition. Mr. [redacted] stated he had hired someone to clean his apartment, to which my employee replied that whoever cleaned the apartment did not do a very good job, since there is still a lot of cleaning to be done. My employee informed me about the conversation and I inspected the unit myself. I found some obvious issues with the cleanliness of the apartment (black rings in toilet, soap sm on tub surrounds, dirty oven). Part of our move out procedure is to send residents a cleaning list after a notice to vacate has been submitted to management, this cleaning list details what management’s expectations are upon move out. Upon further inspection, I found red staining on the carpet throughout the apartment. Mr. [redacted] had placed large area rugs in all the rooms of his apartment, which during the pre-moveout inspection the rugs covered the red staining, evidently, the dye from the red area rugs bled through onto the carpet. I contacted my carpet cleaning vendor, Brother’s Manufacturing and had them come out to spot clean an area to see if the red dye would come out. It did not. This is not considered normal wear and tear. Had we been able to simply shampoo the carpet he would not have been charged for the cleaning of the carpet.When we assessed the damages and cleaning charges we look at the age of the carpet. The carpet was brand new at the time that Mr. [redacted] moved in. Our policy is to depreciate the carpet 20% per year. Mr. [redacted] was assessed 40% of the replacement cost. We also estimate the cost to clean the apartment. I revised the cleaning charges after I received the actual bill from our janitorial service to reflect the actual cost to clean M. [redacted]’s apartment. Upon discussion with both my immediate supervisor and the president of our company, we felt the amount assessed to Mr. [redacted]’s account was both valid and reasonable. Unfortunately, Mr. [redacted] disagreed with our decision. Mr. [redacted] was given over two months to settle his account with us. When no payment was forthcoming his account was eventually placed with our collection agency. Please feel free to contact us with any further questions you may have regarding this situation.Thank you;Mary [redacted]Property ManagerCreekside Apartments
I am rejecting this response because:See attached doc (1 pg pdf) for full statement as to why the complaint has yet to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Steven Scott Management has contacted the complaintant and have refunded her the excessive charges for carpet cleaning. The complaintant did state she was now satisfied with our decision to refund her the charges we did and we believe that no further action is needed. Any additional questions,...
please feel free in contacting the Regional Portfolio Manager, Aimee [redacted] at ###-###-####.
[redacted], I am very happy that we were able to come to a solution that is accommodating for your situation. I again apologize that this process has not gone as smoothly as ideal. As we assist you in your transition please feel free to contact me if there is anything further I can do. Thank you. Gabrielle B. Property Manager
[redacted] claims that this is not a valid debt, however, we have a signed application, deposit agreement as well as a signed lease. [redacted] was charged a termination fee equal to $300, the $45 application fee that she stopped payment on and a $30 NSF fee. Because she signed a lease we...
could have held her responsible for the term of the lease which she signed, however, she was only charged a termination fee equal to the original deposit. We have given [redacted] the information to the collection agency so that she can resolve the debt with them. We have copies of all paperwork that [redacted] submitted and the information that is on the documents matches information provided to us by [redacted] as well as other public information we were able to obtain online. This is a valid debt. Please contact me if additional information is needed.
Hello [redacted], I have attached the documentation that shows the application you submitted for the apartment, the ledger showing the payments that you made to Cedarvale, the lease that you signed as well as the information showing you cancelling your payment transactions. Per your telephone conversation with me, all the identifying information in the application and support documents matches your SSN, birthdate as well as the personal information such as emergency contact matches your family members. I have also provided this documentation to the collection agency so that they have it to support the file. Cedarvale did not do anything unethical in submitting this file to collections as you claim. CassandraCedarvale Highlands Management