The product was on a back orderWe gave the customer the option to have the order refunded, to wait until it was in stock or have a scratch and dent dryer, with a very minor cosmetic flaw at a discounted priceHe accepted the scratch and dent at the discounted priceHis delivery was on time
When the customer was transferred to me it was never explain that the scratch was on the inside of the drumShe said her husband was vacuuming and noticed a 10" scratch on itNever said it was on the insideI tried to explain that the customer has hours to report cosmetic damageHowever, now on the report it states that it is on the inside of the drumWe have talked to the customer and have a part on order for herThe part is on order from the factory and when it comes in we are going out to put it onAll should be resolved
The product was on a back orderWe gave the customer the option to have the order refunded, to wait until it was in stock or have a scratch and dent dryer, with a very minor cosmetic flaw at a discounted priceHe accepted the scratch and dent at the discounted priceHis delivery was on time
When the customer was transferred to me it was never explain that the scratch was on the inside of the drumShe said her husband was vacuuming and noticed a 10" scratch on itNever said it was on the insideI tried to explain that the customer has hours to report cosmetic damageHowever, now on the report it states that it is on the inside of the drumWe have talked to the customer and have a part on order for herThe part is on order from the factory and when it comes in we are going out to put it onAll should be resolved
[redacted] and the owner are working to resolve the issue with the customer.
Called Customer and left message addressing issue