Steve White Volkswagen Audi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] , As said before the salesman told us all fees were paid and my son will have new plates , and tags and a title , Also as said we still will now have to pay again for tags that the dealership said we already paid for , and we still do not have the title in witch we paid for I also have the receipt from the dealership showing we paid for these things So Mr [redacted] is a liar and his dealership does indeed steal So we have a vehicle in witch we paid for cash , and do not have a title ,

Dear Revdex.com:Thank you for forwarding the complaint from Mr [redacted] concerning the property taxes due on his son's vehicle -- as well as concerns about obtaining the title and registration.Mr [redacted] and I worked together last week to resolve the delay he experienced in receiving his tag and registration/titleThere was an issue with a $balance lien that was still showing on the vehicle from the previous ownerWe needed to obtain a lien release from the bank that originally financed the vehicle and it took a good bit of leg work on the part of our title clerk to obtain the lien releaseThis was because the account had apparently been paid off some time ago, but it wasn't closed and the lien release reportedCertainly the delay Mr [redacted] experienced went on much too long and I was very apologetic for this issueFortunately, with the full efforts of our staff, we were able to get it resolved within a day or two of his initial call to meAt this point, the vehicle has been registered with North Carolina, the temporary tag received and Mr [redacted] can expect the title to be mailed directly to him by the state within 2-weeks.A second issue arose yesterday when Mr [redacted] called me very upset about the property tax bill due on the vehicle of roughly $I explained to Mr [redacted] that dealerships do not collect property tax and that is always the responsibility of the owner of the vehicleThe state of North Carolina issues a tag that expires in days and requires that the property tax due for the upcoming year be paid before a tag that is good for the next year is issuedIn this case, we did collect sales tax and registration fees on the vehicle, which allowed us to register the car in North CarolinaHowever, the property tax is always the responsibility of the owner of the vehicleI believe I was very cordial with Mr [redacted] in spite of the fact that on several occasions, he called me and the dealership employees thieves that stole from his sonHe also threatened to come onto the dealership and "tell everyone that you stole from an eighteen year old kid."We believe we worked with Mr [redacted] to resolve the issue with the tag and title and take full responsibility for the concerns brought on that matterHowever, because dealerships are not responsible for collecting property tax on a vehicle and this is part of the cost of ownership just like fuel, maintenance and repairs, I did not see any fault of our dealership or staff.Please let me know if I can be of further assistance[redacted] ***General ManagerSteve White Volkswagen

I certainly appreciate Mr*** concerns over the property taxes on his son's vehicleAs a dealership, we are not able to or responsible for collecting property taxes on vehiclesWe do collect the Sales Tax and Registration Fees and those have been applied to the North Carolina DMV as agreedCertainly we did not steal, lie or "misplace" any funds, as Mr*** claimsUnfortunately I do not see an outcome in this matter that will satisfy both sides.Regards,*** ***General Manager & OwnerSteve White Volkswagen

I appreciate the concerns that Mr*** has and empathize with the fact that this particular feature of the vehicle is not functioning as designedAll parties involved recognize that this is a legitimate issue that needs to be fixed as quickly as possibleAudi has stated that they are working with *** on a repairAt this time, we are not able to offer any further information, but we will continue to stay updated on this issue with Audi and keep Mr*** informed. Thank you again.*** ***Dealer Principal Audi Greenville

Dear Revdex.com:Thank you for forwarding the complaint from Mr*** *** regarding an issue with the *** CarPlay software on his newly purchased Audi ASeveral of my staff members and myself have been working closely with Mr*** to understand this issue and provide a resolution as quickly as
possibleThe issue Mr*** is experiencing is related to a particular feature on the vehicle called *** CarPlayAudi is aware of this issue and is working with *** to provide an update to fix the issueAs with many software issues, code must be written and tested to be able to deploy a fix and this of course takes some timeMr*** has not complained of any drivetrain or safety related issuesThis is a software feature that is not functioning as designed and we have asked for Mr***'s patience as Audi and *** work to address it.It is my understanding that Audi has declined to repurchase the vehicle because it still drives and operates as designed in other respectsWe will continue to communicate with both Audi and Mr*** on this issue as we eagerly await an update to address the concern.Please let me know if I can be of further assistance.Best,*** ***Dealer Principal Audi Greenville864-***

Dear Revdex.com:Thank you for forwarding the complaint from Mr. [redacted] concerning the property taxes due on his son's vehicle -- as well as concerns about obtaining the title and registration.Mr. [redacted] and I worked together last week to resolve the delay he experienced in receiving his tag and...

 registration/title. There was an issue with a $0 balance lien that was still showing on the vehicle from the previous owner. We needed to obtain a lien release from the bank that originally financed the vehicle and it took a good bit of leg work on the part of our title clerk to obtain the lien release. This was because the account had apparently been paid off some time ago, but it wasn't closed and the lien release reported. Certainly the delay Mr. [redacted] experienced went on much too long and I was very apologetic for this issue. Fortunately, with the full efforts of our staff, we were able to get it resolved within a day or two of his initial call to me. At this point, the vehicle has been registered with North Carolina, the temporary tag received and Mr. [redacted] can expect the title to be mailed directly to him by the state within 2-3 weeks.A second issue arose yesterday when Mr. [redacted] called me very upset about the property tax bill due on the vehicle of roughly $74. I explained to Mr. [redacted] that dealerships do not collect property tax and that is always the responsibility of the owner of the vehicle. The state of North Carolina issues a tag that expires in 60 days and requires that the property tax due for the upcoming year be paid before a tag that is good for the next year is issued. In this case, we did collect sales tax and registration fees on the vehicle, which allowed us to register the car in North Carolina. However, the property tax is always the responsibility of the owner of the vehicle. I believe I was very cordial with Mr. [redacted] in spite of the fact that on several occasions, he called me and the dealership employees thieves that stole from his son. He also threatened to come onto the dealership and "tell everyone that you stole from an eighteen year old kid."We believe we worked with Mr. [redacted] to resolve the issue with the tag and title and take full responsibility for the concerns brought on that matter. However, because dealerships are not responsible for collecting property tax on a vehicle and this is part of the cost of ownership just like fuel, maintenance and repairs, I did not see any fault of our dealership or staff.Please let me know if I can be of further assistance.[redacted]General ManagerSteve White Volkswagen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] , As said before the salesman told us all fees were paid and my son will have new plates , and tags and a title , Also as said we still will now have to pay again for tags that the dealership said we already paid for , and we still do not have the title in witch we paid for . I also have the receipt from the dealership showing we paid for these things . So Mr [redacted] is a liar and his dealership does indeed steal . So we have a vehicle in witch we paid for cash , and do not have a title ,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Mr. [redacted],I have been told Audi is working with [redacted] on this situation along with other responses since I bought this vehicle the first week of April 2016. I have continued to pay on a defective product that has provided no customer satisfaction. In less than a week it will be the 3rd month of payment for the same defective vehicle. I have not been presented with any options other than all parties are working on this issue. The money I have paid will not be refunded and Audi at this time is not willing to buy back a known defective vehicle. At what point in time is we are working on it has played out. SurelyI would think a rational business and a rational customer would think 2 months headed into the 3rd month has been long enough. I am being held hostage by the lack of professionalism from Audi and all parties involved to accept a defective vehicle. This can only be resolved by buying this defective vehicle back and refunding my money. I have been more than patient and the continued statement from Audi and other parties we are working with [redacted] can go on forever. You cannot turn a lemon into an [redacted] all parties need to accept that and do the right thing.Enough is Enough,[redacted]864-[redacted]     enough is enough.

To whom it may concern:In response to the complaint filed by our customer, Ms. [redacted], we would like to offer our sincere apologies for any inconvenience she experienced in dealing with Steve White Volkswagen. Certainly we understand her frustration with having multiple repairs issues and we are glad...

we were able to find a suitable vehicle as a trade.In terms of writing a check back, our policy is to wait for the deal to be funded by the bank. This allows us to tie up any loose ends with funding.However, we did go ahead and make an exception to this policy and cut a check late last week for the amount due to the customer. In terms of offering a refund for the service that was performed, unfortunately we are unable to do so. The deal that was agreed to include deducting for amount due to our Service department.We hope that making an exception to our policies was helpful to Ms. [redacted] and that this provides resolution to this matter.Please let me know if I can be of further assistance.Marc WhiteOwner & General Manager