Steve Rayman Chevrolet

My Car has an cylinder issue (engine) part which is covered under the Powertrain Warranty but I am being refused service.
On Sept. 18, my car started shaking as I was driving home the highway and two service lights came on. I immediately exited the hwy, parked the car and had it towed to Steve Rayman Chevrolet. I even called ahead to give details. After two weeks of speaking to various service workers (*** and ***) I was not given a diagnostic report or estimate or GM/Owner's contact info as requested. I was continuously told that although my car was under warranty it wouldn't be serviced due to an alleged "after-market" part being on the car with no further explanation. I eventually found contact info for the owner myself (Steve Rayman) and spoke to him. Although he was kind he told me to contact GM instead of assisting me. My concerns are as follows: The cylinder of the engine is covered by the warranty, but it is not being fixed because of the thermostat which I understand is not a part of the engine. I'm having trouble understanding why the engine can't be serviced and I pay for the thermostat separately if that is the case. Instead, the quote provided would have me pay for the full cost of all the repairs. The dealership has consistently referenced that the thermostat on the car is "after-market." As I don't service my own car and my service history on the car has been specific to Steve Rayman exclusively I am not sure why there would be a non-GM part on my car. What's even more concerning is that this has happened before where Steve Rayman servicemen have serviced my car improperly without authorization and this part could likely be a direct result of that. However, I have been accused by the servicemen instead.
Additionally, Monday will make the third week my car has been at the dealership without service. I have no way of knowing what the servicemen have done with my car at this point. The GM part could have been removed by them without my knowledge. What's also concerning is that no one would furnish a diagnostic report or estimate to me directly (although I asked several times) and this situation had to get escalated all the way to the owner an entire two weeks later before I got any documentation. This is very concerning and does not lend itself to the idea that everything is "in order" with regard to the service my car has received previously.
Lastly, the only one who has been impacted here is me. I have had to purchase Lyft and Uber rides around the city for over two weeks while still paying car note and insurance for a car that's been in the dealership's possession for as long without so much as an offer to assist with a loaner or rental vehicle which is well-within the dealership's capabilities. This customer service is deplorable and not only should I receive the service the warranty guarantees, I should also receive some sort of concession that I was displaced as a result of the negligence of the servicemen at Steve Rayman.

Terrible customer service and their business practices are unethical.
I purchased a brand new vehicle from here on 7/29/2017, when I went to go pick up the vehicle upon arriving to the location I noticed the car had marks from sitting under tree after they attempted to wash and wax it. I informed them of the marks and they stated to bring the vehicle back Monday 7/31/2017 and they will remove the marks from the vehicle and I will have the car back by Tuesday or Wednesday of that week. Thursday rolls around and I get a call from *** who stated that they removed 98 percent of the marks but wanted to strip the vehicle and repaint it and I would have it back by the following Monday or Tuesday. Tuesday rolls around and I hear nothing from *** as he stated, so I called the lovely *** and she informs me the car will ready on Wednesday via text.( I have all thread receipts of conversation) I arrive Wednesday after work and I'm informed by ***( who sold me the car) that it will be ready on Thursday at 6, I arrive Thursday after work and the vehicle still is not completed that they had to order a different bonding solution because it wasn't bonding right and it will be completed by Friday. Friday arrives and of course the vehicle still isn't completed. Spoke with *** who stated that he thought that I was already back in the vehicle and that he wasn't aware of the situation, so he offered to pay the first two month car payments and that he will call me on Saturday with an update and informed me to call his personal phone and deal with him only. I reached out to *** as instructed twice on Saturday for an update and he finally calls me back around maybe 5 or 6 o'clock and stated the vehicle will be ready Monday at 3 pm and he will have the check ready as well. Monday comes and I go to pick up at the vehicle around 5pm and I wait there for almost 30-45 minutes. Finally *** comes out and says I don't have the check ready for you but you can come by tomorrow to pick it up. I go outside to the vehicle and do a sweep of it and I find a small chunk missing from the trunk that wasn't there when I bought it, I go back in and talk to *** and he says take the loaner back and we'll fix the damage. At this point I hadn't had the car for two weeks, I tell *** can he just take something off the car since the damage was clearly their fault and he said n, but he could trade me out to a different one. He brings this other guy in the fold, can't remember his name who tries to trade me into another car with the same issue as the first one, him and *** have a conversation and then the other guy comes and says we can trade you out but your payments will go up and whatever deal me and *** had is null and void, but I can keep the previous car and the previous deal still stands. *** comes back in the office(with an attitude)and I inform him that I want everything in writing in regards to the first two payments are on them( which I have) and he stated I can come pick the check up tomorrow. Today comes and I call *** and leave a voicemail that I will be picking up the check after work today. He calls back and says due to the survey that I filled out that I am not permitted to come in based off the survey that I gave and that the check will be mailed out today to me 8/15/2017. This place was very unprofessional and even the *** who sold me the car stated to me I could care less what happens. Terrible! Terrible!

DON'T BUY FROM THE B LOT (COBB PARKWAY MOTORS) IN THE BACK!!! If I could rate them a zero I would! Customer service was actually better than what the reviews say, but when I say DON'T BUY HERE, please save yourself continuous headaches. I thought that since this B lot was respectable since it was connected to Steve Rayman Chevy. However in 9 months, I have paid two $1000 deposits on cars that fail almost instantly after driving away. I have made every payment on time, regularly changed the oil, filters, and fluids. I have been communicating my vehicle concerns from day one. After seven months, my Saturn Vue suv transmission went out. I had just paid $550 for a 100,000 mile checkup the month before. Since they didn't WANT to replace the transmission, they offered me a new car which required a new deposit. Then they added part of the suv balance to my new loan. This new car, a Chrysler Sebring has been in play for a month-literally 30 days and now the vinyl to my convertible top has separated from the back window. The car leaks uncontrollably in the rain, AND the entire floor and my trunk floods. Now it is the rainy season in Georgia, it smells horrible in the car, and I have to drive my toddler in this. According to Ben (who sold me both cars), "it wasn't leaking when you bought it." The main number has the RUDEST girls that answer the phone, and the service department let me drive home with a broken sensor that cut the car off and left me stranded at church-the same weekend I bought it. This is not fair. I am a single parent who needs to go to work to provide for my child. I am not in the position to just give away my hard earned money on a car that comes along with additional frequent and unexpected repairs.

I purchased a car from Steve Rayman after going through weeks of looking and working with them. I was very skeptical because of the fraudulent things that I noticed initially but I felt they were at least going to work with me. I was told at first that I only qualified to buy only 1 car on the lot. I said I would think about it. I was called the next day. I went back in, and was told I had to buy new. I did the paperwork but did not take the car. I came home and saw that I was being charged way more than the Tru Car price. I eventually saw a car that fit. I called, went in, and bought the car. With less than 100 added miles, the car lights started going off. Car bought 5/5 Lights on 5/8. Called dealer, took car back for service. Long story short. I was told by the lienholder that they denied my loan on 5/18. The car was still at the dealership. They returned it to my driveway 5/24. I was told by Susan in financing that it was a MISTAKE. She said that she was texting Gregg to come pick the car up.
The car is still here.
Product_Or_Service: 2014 Cruze Chevrolet